Manhattan Saddlery

Love the sale items and the friendly staff!

Impressive selection but lacking customer service standards in line with quality of clothing and gear. Vast dressage options and not just adults only but kids as well. In short, truly not lacking in any category of need for those who love to horseback ride. I especially liked the show clothing and polo accoutrements!

I no longer ride but I will always be partial to equestrian gear for its functionality and design. This store has some great things — stylish all weather boots, coats, even polar fleece jodhpurs. A friend of mine bought some super stylish stretch riding tights to wear for working out at the gym — the sleek black fabric wicks better than lululemon and the cut is higher on the waist than tends to be the current trend in athletic wear.
On numerous occasions I had great, friendly, professional service from the salesperson Rahel. She was helpful, knowledgable about the products in store and also made good suggestions. Her manner was friendly, her tone and pitch PERFECT (never overbearing, quietly attentive, a lovely helpful presence).
When I returned another time the manager Mike Santiago was there. He was not helpful, he did not know the boots I wanted were available in a certain color and actually argued with me that they did not exist until I asked him to check the manufacturers website. The boots are $ 500 and I could have bought these boots online directly from the website of the boot company but I wanted to support the store and small retailers in general instead of shopping online.
Mike Santiago said he would place the order but in the following days proceeded to complicate the process and before the store had placed the order I decided to cancel.
Because the sale process was made unpleasant/​complicated by Mike the manager, I cancelled a $ 500 boot order. I had also planned to buy more fleece lined jodphurs.
In a retail environment where we can all buy almost everything we want online, it’s a good sales person like Rahel that will keep customers going in to a physical store and keep small businesses alive.
In summary, it is actually a great store, the owner seemed quite nice on the days when I saw him in the background, Rahel is fantastic, so if you do decide to shop here just avoid dealing with the manager. Life is just too short!

I don’t agree with negative reviews I’ve read elsewhere, had a great experience visiting the store yesterday for the first time. I used to go horseback riding regularly from age 7 though high school, but now I’m looking to get back in the saddle after a 14 year long break. Mike Santiago (the store manager) was very helpful in selecting the basic items I needed to get started (breeches, helmet, shoes, and gloves), and never tried to talk me into purchasing the more expensive products (I made it clear that I didn’t want to spend a lot). Of course you can get similar products at a cheaper price online, but I value the opportunity to try everything on. I would recommend this store!

I’ve been coming to Manhattan Saddlery for years, before it was Manhattan Saddlery or Copperfields. I still like to stop by for random items because it is more convenient for me to shop during the week when I’m in Manhattan than driving 45 minutes from my Westchester house. Manhattan saddlery is conveniently located, I can easily get there by subway or bus, I’ve also driven there before and parked on the street. There is a parking garage literally right next door, but I’ve never used it and NYC garage rates are quite ridiculous most of the time.
Yes, there are some expensive items in the store, but that is simply because these items are good brand names and good quality. Their basic items are perfectly reasonable. Some of my horse’s best and favorite items have come from this store. The only downside I can think of is that they are no longer stocking some of the basic items that I use/​need like engraving/​embroidering/​personalization options and Himalayan salt licks, but they still have plenty of other things I need.
I recently had a very good experience at Manhattan Saddlery. I have been looking and am still looking for a good fitting and well made saddle for my horse. I was tired of driving hours back and forth from another tack shop in upstate New York, so I thought I would stop in and see if Manhattan Saddlery had any options. Even though I wasn’t able to find the saddle for me, I had amazingly good service. From just the first time I showed interest and explained my problem, all the way through the fitting, I was very pleased with my time there. And they were not pushy or rude even when it turned out that the saddle was not going to work out.
I will definitely be going back any time I need to pick up some items for my horse.