Manhattan Pet Service

Heidi, from Manhattan Pet Service, has been walking my dog Bella (shih tzu mix) every weekday for the past 9 months. I am so pleased, and thankful, to have found Manhattan Pet Service to walk Bella. See, before Manhattan Pet Service, I paid a neighbor to take care of Bella for the 1^st 4 years I had her — a family whom I completely trusted and who Bella loves. Needless to say I was in tears when I was informed they would no longer be able to and that’s where my search for a new dog walker began. Now let me start by saying Bella is a challenging dog (i.e. resource guarding, dog reactive) and I was so nervous about someone new walking her. So when I started calling around I think I scared off some walkers in talking about how she is, how to handle her etc. Tarl and Heidi never flinched about taking us on as a client. After Tarl answered all of the questions I threw at him in an initial phone call, they came to my apartment to meet me and Bella and we took a walk with me explaining pointers about what to do and not do in handling her. I am sure I seemed like the crazy pet parent (both that day and on several occasions since, lol) but they have never once made me feel like they thought I was a crazy pet parent. They are always kind, calm & patient. Fast forward 9 months and Heidi has been a god-​send for me. She is really sweet, she has taken my tips (about handling Bella) to heart, and Bella seemed to love her right from the start. I also have 2 cats who although Heidi is not there to take care of, she treats just as lovingly. I have told Heidi when weather is bad to do a quick walk with Bella then hang out back at the apartment so in those instances she can’t avoid my friendly cats :) She also refills the water bowls with cold water before leaving — not something I expected a walker to do but a nice plus for the fur-​kids.
I also love some of the ‘perks’ that come with using this pet service — I love the PetCheckTechnology website where I can pay my bill, view my schedule, add notes for the walker, and view details after each visit (e.g. notes, photos). I like that I get an email from the system when each walk begins; and I really appreciate the email after the visit is over which always includes notes from the walker as well as 3 photos of Bella, every day. This may sound silly but I like that those emails tell me what Bella did on the walk in terms of potty (#1, #2) because in some cases based on that information I may choose to give her an extra walk after work. Heidi is also great about cleaning up any pet-​related mess she may find in my apartment (i.e. puke), and giving me a heads up about what she found, which I really appreciate.
Some other amazing things about Manhattan Pet Service is how flexible Tarl has been with scheduling & changes, especially recently when my work hours changed to 4 days/​week and my day off varied each week. And Heidi is not one to take time off very often (sucks for her, great for the clients :); I think she has been unavailable on a scheduled day maybe 2 or 3 times in 9 months and I always knew in advance; and of course they always have a back-​up person available. As an animal rescue enthusiast, and the owner of 3 adopted shelter pets myself (would never have it any other way), I also really appreciate Manhattan Pet Service’s kind heart in offering a rescue discount (5% off for shelter/​rescue pets). It’s a small token but it shows who they are.
Bottom line, my experience with Tarl and Heidi has been extremely positive and I highly recommend others contact them if looking for a new dog walker or pet sitter.

This review is long overdue: I reached out to several dog walking companies and MPS stands out as the absolute best in terms of professionalism, responsiveness, enthusiasm, and knowledge about pets. I continue to be blown away by how amazing they are.
When I first called, Tarl patiently answered my questions about their services and also gave super helpful training advice about puppy chewing before I had even signed up as a client. For the meet and greet, Chaz (their trainer) and Ariela arrived and were so warm and friendly both with us and our dog that we felt immediately comfortable giving them access to our home and our new family member. Chaz gave us more training and housebreaking advice and even showed us how to teach polite leash walking outside. I am so grateful to him for setting me on the right track for positive reinforcement training (previously I had read about leash corrections because I didn’t know any better).
Both Chaz and Ariela have walked our dog (they assign two walkers to each dog in case one is unavailable) and they both go above and beyond in not only showing my dog a good time outside but also training him not to pull or pick stuff up from the ground. I love their updates and pictures after each walk. They also listen and closely follow my instructions. Even though we aren’t regular clients because our walk needs fluctuate from week to week, Chaz is super responsive with helpful advice whenever I have an issue with my dog’s behavior. He always emails back immediately and his friendliness and warmth come out even through email. I cannot emphasize more how much they go beyond what regular walkers are expected to do in helping me with my dog.
Unfortunately, I find their walking services a bit on the expensive side. Their regular rates are well worth their higher price since they provide a much better service than other walkers, but they can become non affordable if you need extra walks outside business hours or other extra services such as medication.
You will not be disappointed in this company. Plus, they always instagram every walk/​visit :)

My dog and I had the pleasure of getting to know Chaz and Tarl of Manhattan Pet Service when I was living in New York City. There are no words to describe how fantastic they were as dog walkers, trainers, business owners, and people.
And I highly recommend them if you have a puppy! It gave me piece of mind knowing that they were visiting with my puppy multiple times a day to check in on him and they helped immensely with potty and obedience training. They gave me a ton of useful tips for having a puppy in the city and socialized him with other dogs in the building when he was too young to go to the dog park. As a result, my dog became friends with all the doggies in our building :)
I highly recommend Manhattan Pet Service for your dog or cat. My dog loved Tarl and Chaz and I only wish I could have taken them with me when I moved!

Chaz and Ariela have done home visits for my cat on two different occasions. I can’t speak more highly of them! Always going above and beyond, you get text or email updates on the visits, as well as photos of your pet from the visit.
My cat was always a happy camper when I got back, and they are starting a new service where the Sidekick scans a QR Code when they visit and leave. They are absolutely the friendliest and are phenomenal. I know my cat is in good hands – it’s nice to have piece of mind when you’re traveling!

Wow– these guys are absolutely phenomenal. Chaz and Tarl came by for a meet and greet before they started walking our dog. At this meeting, they took their time in getting to know our dog and were genuinely interested and enthusiastic about working with him. They are responsive, friendly, thorough, and most importantly, they work so well with our dog! He is a rescue and we were concerned with some of his behaviors, and they even help him socialize with other dogs at the park and other ones in our building. They send pictures and detailed updates after their walks– which gives us so much piece of mind while at work. I am 100% satisfied with them so far and could not have asked for a better service. We love manhattan pet service!

Tarl and Chaz have been awesome with our cats! They arrived to meet them before the first scheduled visit and diligently took notes and asked about each of them. We have been away a couple of times and the cats are always taken care of, played with, loved and doted on. The updates and the pictures are amazing and the peace of mind when we go away is priceless!

Chaz & Tarl have been watching my little french bulldog since the day after I got her at 8 weeks old. I was so nervous about leaving a small puppy while I had to be at work for long hours. These guys immediately put me at ease the first day after I received a full report of the morning, along with a photo of little Hudson – and that has continued every day since. They are truly incredible and are without a doubt animal lovers.
Today is a perfect example. My little one wasn’t feeling well and was throwing up – I let Chaz know and he went out of his way to buy her chicken broth to settle her stomach. Words can’t describe how grateful I am to these two.
They are as reliable as it gets and go out of their way to make you feel comfortable & at ease.
Did I mention they’ve taught her to sit, stay, lay down, speak & give her paw, too?!
I will use Chaz & Tarl for as long as they are willing to be with us!
–Kelsey

Tarl and Chaz are the best! They have been walking my dogs every day for a couple of months. They take pictures of the dogs during their walks, take them to the park and to walk on the east river esplanade, and give me updates after each walk. Also, my dog recently had surgery and they were really there to help me take care of him post surgery with in-​home care while I was at work. I have used many dog walkers and day cares in the past, and the service of Manhattan Pet Services beats all of them with flying colors!

I highly recommend Manhattan Pet Service. I used them for 7 months until I moved and was so happy to have found them. Chaz and Tarl would walk Miss Sophie (my 11 year old rescue lab) every Wednesday and would take her when I traveled (which is frequently). I think Miss Sophie’s behavior is the best reference. Every time they came to pick her up she would run to them and love up on them. She sure was happy to hop in their car for her next adventure! I had no dog guilt leaving her in their care.