MAC Cosmetics

Amazing store. You do NOT have to be a pro to shop here FYI. It is a very quiet store and they are not too pushy. The store is also 5x the size of the other mac stores in the city which i find to be crowded and messy. When you get to the front it looks like an office building just go inside and take the elevator to the second floor its ammmmmaaaazzziinnngg

I usually end up going to tho store every time I need something… as it is a block from my work and right by the train station. This store has everything that a makeup lover wants. I had a great customer service experience, (John) helped me with not only my purchase but was very knowledgeable about the products that i was looking for and patiently helped me try the products, before I could buy them.

I like it here because I found a product I couldn’t find elsewhere that was better than any other product I could find. Dustin was sweet, helpful. You don’t have to be a pro to shop at the Pro Shop. But don’t go if you want a tête-​à-​tête or a makeover. Do go if you know what you’re looking for.

It’s always quiet which I like! I’m always greated and they are not too pushy! There’s a short man with a beard that is so sweet! It’s my go to MAC!

This pro-​store has so much to choose from especially for the extravagant looks, whether it’s for major photo-​shoots, colorful schemes, or seasonal themes. they will more than likely have it. Howeve-​Ah! Bunch of SNOBs for no reason, like really everybody knows MAC isn’t the best damn make-​up line now. And to be honest I hate the foundation it breaks me out. I’m a part-​time makeup artist who knows a lot about the industry. But regardless it still is customer service and appreciation. Just thought I’d share my experience at this store. There was one humble young lady who briefly helped me find the eye glitter I needed and bought $ 75 worth of products!

I came in about five minutes after they opened and was greeted right away. I forgot her name but she’s a cute girl with multicolored hair. I immediately gravitated towards dat hair! She was helpful and wasn’t too set on me coming in only for exactly what I wanted and leaving solely with that lol. I understand though, this is sales although I’m not sure if Mac is commissioned based. I was trying out lippies while more people filtered in. When ready I stood at the register waiting to check out. There was a guy who also was on duty. He walked up two minutes later with his customer and rang her up while I stood there. Another two minutes later the girl who was assisting me came to the front and rang up another woman that she was helping. I guess being a pro artist means no lines ?? LOL! I mean I was the first customer in the store and the first customer waiting to check out but I was the last one to actually check out. After the guy finished with his customer he asked me if I was ready. Nope I just like waiting around registers. Don’t get me wrong he was cool and he even let us swatch nail polish on him but damn I was waiting for some assistance. It’s pretty easy to ask a customer for a second to ring someone up. I only had two items even though I only came for one.

Customer service at this location tends to be terrible towards the end of the day. I work in the neighborhood and often stop in after work for a quick grab. Staff members are always certain to let me know that they are closing and tell me the number of minutes I have left to shop (last night it was 3 minutes) but they make little to no attempt to help you find what you’re looking for to help you get out faster. In fact they tend to ignore customers while having side conversations with each other. There is one nice gentlemen who always helps me when I come in, he mentioned that he was the manager, otherwise don’t waste you’re time at this location after 5pm.

I’ve been to this location twice and had excellent customer service. Recently, Tutti helped me out and was the sweetest and most helpful! Color correction is hard to do when you’re blessed with inherited dark circles from both parents :/​I walked out of there with great products that work, cover and look natural. It was busy that day and Tutti made sure I left satisfied. I love this location. It has big windows that allow tons of light in and it is peaceful. Overall, a top-​notch experience!

M.A.C. Pro est 2008
This store has everything. That is not the issue. The issue is as a Pro Member or and customer Estee Lauder needs to step up their game with this store. Most M.A.C. employees hold no accredited school certifications. They are trained by M.A.C./E.L. Companies. While that is all and well, customer service is key. Don’t ask me what I want and to just rush me out. Your store has yet to be «busy» so why rush? I came in for 3 items and was open to buying as many as I was shown. So guess what M.A.C. Pro NY? I bought 3.
Step your game up! No other Pro store I have visited has done that. I love M.A.C. and you almost made me tell the lady I spoke to on the phone to take this membership and shove it for all the money I have spent with this company. Instead, I gave her your name and my receipt transaction numbers.

I am a «macaholic». Too bad the service is not as good as the foundation. I heard atleast 3 different employees say they were «multi-​tasking». How about you focus on one customer at a time? How about you pay attention to who walks through that door & when? There is no reason why a person that comes in after you should be assisted before you.
This store is a prime example of why doing too many things at one time is not efficient.

Worst customer service we’ve received here in NYC on our holiday. My friend is a mac employee, which makes it even more frustrating that the people here had to be so rude and unprofessional.
When we got in the door, nobody said hello. We noticed one of the girls leaning over the mirror giving herself a full face of makeup. We were looking at products for about 10 minutes and noone came over to ask if we needed help. We asked one of the guys a question and he was extremely unhelpful and unfriendly– v blunt, didn’t even smile, then turned his back on us. My friend had a list of about 10 products, and i needed some stuff too, so they could have got quite a bit of money from us, but never mind!
Go to mac on 5^th ave– incredible service, and a lovely friendly welcome from all the employees, without the sly smirks at each other behind your back.

I walked in here with NO makeup on my face and very messy hair from the rain and wind outside. I wasn’t looking to buy anything but simply wanted to redeem a free-​sample offer of their mineralized foundation I got in the mail. I approached Ty, a lovely sales lady in the store and showed her the offer. She told me the offer was only good in their store at Macy’s. Without rolling her eyes, Ty proceeded to offer me to try on the same foundation in the store. She picked the foundation color that matched my skin tone, and used a brush to put the foundation on me. On top of that, she actually picked two foundation colors to see which one matched my skin better. I really appreciate Ty’s professional attitude and fabulous customer service that made me feel comfortable in the store even though I didn’t look like someone who usually wears makeup. On the contrary, I wear makeup just about everyday! I didn’t have makeup on that day because I just had a facial appointment right before I came in here. I will come back here again thanks to Ty’s utmost professional customer service!

Been a MAC Pro for over 5 years and was excited when this store opened. It’s right down the block from another MAC store so sometimes if what they dont have from the regular line I can usually find it down the block, and folks are willing to call for me to see if it’s in stock and have it waiting for me to pick up.
As many have mentioned, this location does NOT focus on providing make up tips, make-​overs, or applications. If you are not a MAC Pro you may still purchase the MAC Pro line of items not sold in regular stores. These items include glitter, lip max, specific colors for lips and eyes, liners, and other Pro tools for photoshoots and the like.
The space is on 22^nd street about 2 – 3 doors down from the denim store on the corner of Broadway. It sits across the street from a parking garage in the middle of the block. There are two steps you must walk up to enter the building. The doors are heavy and sometimes after a certain hour you’ll need to ring the #2 bell to gain access during hours (check hours as they are not the same as regular MAC stores). All this to say if you need walking assistance or wheelchair access this is not the store to come to as it will be difficult if not impossible to enter. The store is on the 2^nd floor and is gorgeous! EDIT: the building has now created a ramp so going up the 2 – 3 stairs is no longer an issue, opening the doors and how heavy they are remains.
There is an area for photoshoots, a sitting area with computer and lounge chairs and books. All of the cosmetics are in the center of the store with one entire wall filled with jars of pigments of various shades.
The staff have often said ‘hello’ to me, acknowledged me, but I don’t worry about it too much if they are busy. There is a paper form at the front near the register that you should pick up and write down the items you want to purchase for easier check out. Believe me it makes it so much easier! All of the sample applicators and items to try the cosmetics on are available and there are several mirrors with natural light and not-​so-​natural light.
What I appreciate most about this location, is that after coming for so long, the staff know me and remember me, especially Rumiko. I’ve had several clients meet me at this location on certain days and all of them make purchases using my account and we’ve had no problem! I also really appreciate that they are clear about what the do/​not have in stock and clearly label items «out of stock» on the samples, or completely remove the samples from the floor so folks don’t get the wrong impression. This is not done at other stores, so it’s something to be noted.

I give this place 2 stars because I hate to walk into a place and a sales rep will see you, then turn their head …
2 stars is one to many but they do have a great selection of items .
Before I went to this location, I read the reviews so I kinda knew what I was getting myself into. I wasn’t going there to look for any makeup help, makeover or anything of that nature. Just to pick up some blue lip mix and you couldn’t even say hello.
Tuh!
Visit here only if you need items a regular Mac doesn’t carry or may be sold out of. Other than the selection and loft like setting theres nothing fantastic about this place…

I thought i had already posted something on this location, but i don’t see it up here any more. this location is terrible. the sales people are totally rude. I actually will never buy from Mac again, and i want them to take me out of their database. Every purchase you make they keep you in their database. I was in a store in San Francisco and they sold me the wrong eye shadow. When i went to the location in NYC, with the unopened package, i simply wanted to exchange the unopened color for the correct color, but they wouldn’t even do that. Well, they’ve lost a customer for life. I recommend walking down the block to Sephora. Makeup Forever is just as good, if not better than the Mac products.

Here’s one of my rare 1 star reviews for your reading pleasure. Get ready for some bitching.
5 stars for the aesthetics and the aesthetics only. The design aspect is amazing and the décor is nothing like any of the many MAC’s I’ve visited in my lifetime. That’s it for the good. And now for the bad. The service… in a nutshell, the service sucks balls. Big ones. Pardon my language. And I love MAC cosmetics which makes this even more frustrating. It doesn’t change my feelings on the company but the artist that I dealt with should not be dealing with the general public. Read on!
Finding the location is more difficult than finding a needle in a haystack… which would normally not been a big deal if I hadn’t just had a long trek over to the location. There is no obvious signage whatsoever. After asking an employee at the freestanding MAC down the street, I was told that it was on the second floor of the Spinning Wheel building. Take the elevator up and you’re there… wa-​la. I still can’t believe I walked 6 NY city blocks in the rain to get there. What I got was a visit about as pleasant as getting stabbed in the eyeballs with red hot pokers. What a gawd awful experience! Rude, arrogant and downright unhelpful. I had to wait 30 minutes before I was even acknowledged in a store with only ONE other customer! What gives?
When I finally got help, the girl gave me a once-​over and said, «So do you know what you want? Here’s a piece of paper. You can write it all down.» and left to go help another gal because she couldn’t be bothered with the likes of me. When I would gently interrupt to ask if a certain product was in stock, she would sniff, «We might have it but I’d have to check the stockroom» like it was the world’s biggest inconvenience to do so, all the while sneaking glances at her co-​worker like I was an idiot. I asked about 3 products and got the same response. I was so insulted and upset at her ruining my experience I decided to take my business to the MAC freestanding store down the street. I wish I didn’t need Pro product otherwise I would have never wasted my time here in the first place. So much for this visit being one of the highlights of my trip. I just got drenched in bucketfuls of rain walking a million blocks to get here and you don’t wanna help me? I’m outta here, f***k that!
Btw, I am diehard MAC fan. For the last 15 years. Notably, I am a MAC EMPLOYEE as well. I was a permanent artist for many years (before switching back to freelancing with the company recently), a Product Specialist, top seller and prided myself on my level of customer service. Until this day I keep in contact with returning clients that constantly came back to me not only because they appreciated my makeup artistry, but because I was simply COURTEOUS to them and treated them with respect. You have no idea how many customers I came in contact with during my time with the company that complained about the snotty attitudes of other MAC Artists; yet I would always go out of my way to «defend them» out of obligation because they were my work family… even though I knew the customer was right. At this location, not so much. Never again.

I love ARMANDO…
xoxoxooxoxoxoo

If you love make-​up, this is the place to go!
MAC Pro is the mecca of all beauty shopping experiences. They have everything I need whenever I go & the people who work there are the nicest people ever. They answer every question & don’t stop til’ you’re 100% satisfied. The setup is amazing too. I love the cool NYC lofty feel with some amazing MAC pigment art on the walls. They have colors & products to die for. Big thumbs up to this location!

I was a bit underwhelmed by my visit to the MAC Pro store. Maybe because in DC, we have our fair share of MAC counters and standalone stores. Or perhaps it’s because once you’ve amassed 40+ eye shadows, it does get a bit tiring to pick up a color and say, «Ohh, this one’s pretty», only to flip it over and realize you already own that particular shade. I even picked up Bio Green, which is a pro-​only shade, and I remember I had already bought it at the Pro store in Vegas.
The location is a bit tricky to find. They are located on the second floor, so you have to buzz in at the front door and take an elevator up to the store. It is laid out beautifully and it’s nowhere as crowded as say, the MAC Pro store in Vegas on Halloween night. The staff are friendly but not overbearing. This is the Mecca of Makeup for my friend D, who sadly lives in Oklahoma City and only has access to a MAC counter. D is one of those people who likes to be left alone when she shops and if she has any questions, she’ll come to you. This is one of these places. I had no problem flagging a makeup artist when I was ready to check out. I ended up purchasing one of the Mineralized Eye Shadow Duos, which I’m looking forward to trying out. They still had a few accessories from the Hello Kitty Loves MAC collection, as well.
Buying makeup in NY is always expensive once you factor in the 8.375% sales tax. It was good to check it out to say I’ve been there, but as I’m not up to speed on MAC’s color collections, it’s not really fun unless you know exactly which products are pro-​only or LE. I’ll just stick to the counters and stores back home and when D moves to DC, we’ll make a special trip up here.
Also, the air conditioner was out of service during our visit and the store was hot as heck!

Being right near where I live I HAVE To come here to get my makeup. Recently I have only been buying their eyeliner but I have also stopped in there to get their new Hello Kitty line~
The staff is fairly helpful there, sometimes they seem wrapped up in their own conversations with themselves but otherwise its ok~