MAC Cosmetics

I just went in for a lipstick and a blush today. The lady who helped me was so sweet and lovely. I asked for my favorite shade of lipstick, and a new blush which she so graciously chose and applied for me. It was a great experience and I didn’t feel pushed to buy anything I didn’t need or want. This is a great friendly M.A.C location!

Love this store. Walked in today and was immediately taken care of by Robert who was so gentle and explained every detail of the masterpiece he put together on my face. The beautiful people that work there r awesome and knowledgeable. I’m actually going back tomorrow to purchase Christmas gifts for my co workers. The music was jumpin also. Great experience.

I love MAC products, but had never tried their brow pencils until this weekend in this store. The place is not very big, but clean and well organized with lots of flawless staff members that look like they are about to have a photo shoot — they obviously know their products and business. It took a couple of minutes before someone came to me and asked if they could help, but the guy who helped me was very nice and found my brow shade immediately, since I was not convinced he tried another darker one to show me the difference, then after I chose (the one he picked first) he removed the second one and redid both in the first shade — he spent a lot of time to make them perfect and obviously I got the pencil.
I used to buy MAC in the US because it was cheaper but now due to the strong dollar (or the weak Euro) and taxes it’s almost the same so I don’t think I’ll be buying much more stuff over there but if I do, this store would be my go to place while in NYC.

My friend and I spent a delightful couple of hours having our makeup done and getting tips on what would be good for us. Robert, the manager, was a terrific teacher and makeup artist. I have no hesitation in recommending this shop.

MAC cosmetics are renowned as excellent products, but this review is about this location’s customer service in what may be the snootiest part of town. Yesterday, I was shopping around at MAC and accidentally got red lipstick on my periwinkle blue pocketbook. Robert, an artist on the floor, approached me and began helping me to clean the lipstick off my bag. He tried a wipe, then another fluid. He was so compassionate and kind. He completely defused my anxiety and, even though the lipstick stain remained, I was so touched at his kindness and exemplary customer service.
Later that evening, I felt compelled to call the store to speak to a manager. I described the situation and Robert’s appearance to the manager who answered the phone, which was awkward kind of, but the manager, Anthony and I, were both laughing. Anthony graciously thanked me for my feedback and confirmed that the gentlemen who helped me was Robert the Freelancer Artist.
This experience left me with a tremendous respect for MAC. I will continue to shop here with confidence.

My business brings me to my native New York every few months from Japan. At which time I am tasked with pickng up MAC cosmetics for my wife and eldest daughter.
My wife and eldest daughter both love MAC cosmetics. And have built a bond with Lizbeth since the first time she did their make up in the store. Lizbeth has been my go to person in the past to pick up items for my favorite ladies. Making it easy for a husband and father to run in get exactly what they would need and love. Making me the cosmetic hero of my family.
Sadly that will not be the case upon this return. My MAC Angel was no where to be found. The advisor to my cosmetic adventures off, never give an answer of when to try back. Unable to express my family likes and dislikes. I will be returning back to Japan empty handed.
Hopefully upon my next trip here Lizbeth will be available and I can once again be the Hero. If she is on vacation tell her to cut it short. Her make up skills and happy go lucky style are missed. Until next time!

Great store. Whenever I have an event or just for fun I come here to get my makeup done. My makeup artist Lizbeth is amazing and treats customer like family. She takes the experience to a whole new level, and makes you feel extremely comfortable. Like a true professional she takes the time to see what really works, and guaranteed you will alwas leave looking your best.
Unfortunately I went this weekend and they told me she was not there, and I really don’t feel comfortable getting my makeup done by other artists. Hope she comes back soon, so me and my friends can get glamed up like before. A veteran in a store like this can definitely make a difference.

This review is definitely 5 plus stars for this location!
How many of us ladies have had the displeasure of walking into a Mac store or into a major dept store and up to the Mac counter, can’t get help and you have to stand around and watch the Mac makeup artists standing around looking all of the glam and chatting it up with each other while you the customer stand there all but ignored?
If this happened to you know that this will never happen here at this location!
Have I got your attention yet?
This location has become my only go to location simply because of the customer service and the almost immediate attention you get!
In addition the MAC makeup artist’s at this location knows their stuff, has perfected their craft, can do and recommend the right color’s & application techniques for all skin tones with darker skin being a bit more tricky with some of the colors & products that Mac carries, have no fear since they seem to have all the best talent here, your going to work that look & color you want effortless.
I love my make-​up, am a cosmetic Junkie and with Mac being my absolute favorite for color selection and brushes, exceptional customer care (this location) and on-​point and in the know talented makeup artist’s this review and location is 5+ stars and then some.
Tip: They have fee based classes here that you could go to and learn even more make-​up application tips & tricks as well as individual classes you could take with a portion of the fee going towards products you will purchase.
Sincerely,
Mac Cosmetic’s Junkie

I am giving a 1 star because it is the lowest possible option. Also, I this review is solely dedicated to the UNBELIEVABLY HORRENDOUS cashiers. There is gentlemen with bleached hair that I have had the unfortunate displeasure of meeting. The first time I came to the store was early in the morning and it was the best experienced. I came back another time and had a not great but pretty good experience. The next time I went, I left the store upset that the bleached blonde gentlemen cashier had such a nasty attitude. It really rubs off on you. I have no idea why he is working in customer service. He must not have any other skills. This last time i came by. I was so excited to come after a couple of months. I walked in and the store looked beautiful (nice visual), there was a DJ, and the security had a presence but didnt make you feel uncomfortable. I was approached immediately by a make up artist and he was incredibly nice and helpful. I got what i wanted in a matter of minutes. He walked me to the front and said he would bring up the product to the cashier. As I am waiting in line, there is a taller woman wearing purple lipstick working. I noticed her tone was terrible, she didnt make eye contact with the customers, didnt ask if they needed anything else or found what they needed and sort of handed off the bags to the customers in annoyance. Then I see the bleached blonde gentlmen come next to the her and start ringing people up in the next register. I roll my eyes and hope that I at least do not have to encounter him again. There were lots of tourists (hello! its 5^th ave in NYC) and some didnt speak english. some people were together and some not; it was a big confusing who was with who in which line since people shifted after the second cashier showed up. I took a step one way and the lady didn’t yell but scolded me like i was a child taking crayons from another kid. I tried to just say oh ok i was confused and i thought all these people were together in that line. she said in very matter of fact fashion that no i was wrong. I turned around and walked out the store. I felt really bad for the sales person but I never want to see these cashiers again.

This is probably the most beautiful MAC store that I have ever been in! Its super clean and all of the employees are super friendly! They answered my questions patiently and even had a product in stock that most MAC stores seem to be out of! I will definitely be back!

Everyone seems to speak of Mac customer service as an elusive thing, not in this store. Several employees greeted me and offered to help. I listed off a few lipstick shades I knew I wanted and the clerk went and got them straight away. Once he came back he showed me the newest shades (I’m Australian so we usually get new stuff a few months later) and we chatted a little while I swatched a bunch of colours. once I had picked out all the lipsticks I wanted he brought me a makeup wipe to clean my hands and took me over to the sales desk where he told me about the back 2 Mac program (again, it’s slightly different in Australian stores). I wish I got his name because he was really helpful and friendly, as I left the other staff members that greeted me said goodbye and the doorman opened the door for me. A great experience and going to go back to that store from now on.

I’ve visited many Mac stores but I think one particular employee made this experience better than the rest. Cesar is the most helpful and friendly Mac employee I have ever met. On top of that, he was very patient and quick to answer any questions I had and also very knowledgeable of what works for each customer. Loved him!

I always shop at Saks and Sephora but decided to check it out here. Somehow all the men sales associates were friendly and did not stalk me while all the lady sales associates stalked me, asked me if I needed help, tried to sell me stuff each 30 seconds. Finally I told this specific one to please let me shop and enjoy my time! They need to really learn to leave customers alone and shop!

Visited the 5^th ave store today and I must say, what a difference a borough makes. I will always represent and forever be a Queens girl but sometimes the ratchetness that occurs in other boroughs just doesn’t happen at times in Manhattan. Anyway, I walked into the store today and was immediately greeted and was offered assistance by a sales associate. I received two free lipsticks in exchange of about 12 empty MAC eye shadow containers which I had depotted. The «Back to MAC» program offers it in the form of choosing lipglasses, eyeshadows, or lipstick — you can choose 1 from each category or mix and match. It’s supposed to be 6 depotted qcontainers for 1 item — I had 12 so you do the math. She also helped me pick 2 eye shadows, the fix+ spray, and a paint pot. Extremely helpful, knowledgable, friendly, and willing to advise. I think I’m gonna make this my go to MAC store. I’m done with the one in Queens. I want her to receive full credit for her outstanding customer service so I **THINK** her name is Aphrodite (sp?) ’cause I think I heard someone holler her name, unless of course they were speaking to someone else. Thank you again MAC Fifth Ave!

Diana was an awesome artist! I had so much fun working with her and I really enjoyed my time at this MAC store. They were soooooo busy but they made sure to find a way to fit me in for a makeup application. I even got to sit in the private room, which was fun. :)

Natasha with the British accent is slow — mentally slow. I called in to place an order and it took several reads of my address and credit card number for her to get it, which left me feeling uncomfortable, because anyone could have been standing in close proximity writing everything down. She repeated my entire credit card number aloud, to include my expiration date and 3-​digit pin on the back. I about lost it when I learned she also had written my credit card number down.
After having a total conniption, she said she would throw it into the trash… oh great… let’s give my credit card number to EVERYONE in NYC! I had to request to speak to the store manager, Bradley, to assist me. He explained that they do hold onto the customer’s credit card information until the end of the night when they conduct all of the phone transactions all in one batch and it isn’t until after the sales transaction that they lock up the piece of paper in the manager’s office until the package is delivered and then it is destroyed.
OK — In the decade and a half or so I’ve been shopping with MAC, I’ve NEVER had someone tell me they had to keep my credit card # on a piece of paper until my order reached me. Typically, my information is entered directly into the computer or register, which leaves me with some expectation of privacy.
Add insult to injury: Bradley promised he’d follow-​up with me after they did the transaction. I got a call, but the person never left a message. They just hung up 2 seconds into the call. I do know the transaction was completed, but that’s only because I saw it on my banking statement.
After all of this, I don’t even have a tracking #. I will NEVER again call this MAC store (or any MAC store for that matter) to order over the phone. I don’t care what limited edition collection stock the store has. If I can’t get my stuff online, I won’t get it at all.
And I’d advise you to do the same. Identity theft and credit fraud are real and clearly MAC’s Operational Policy does not understand OR respect this reality.

As soon as I walked in I was greeted by someone at the door and within two seconds Dana, make-​up artiste, also greeted me and asked if she could help… Boy oh boy am I glad I said yes. I was looking for some eyeshadows and explained I wasn’t very confident with putting make up on and would happily take advice from Dana as to the colours that suited me. So we went from there picking and choosing colours and due to the fact I’d picked so many Dana explained that I’d save if I got the pro palate instead — she also challenged me to pick a colour I wouldn’t normally wear — I chose the brightest yellow there was — and she would show me how to incorporate the colour into what I was wearing. Off we went to the make up counter and Dana said she would do half my face and I would do the other, so piece by piece she showed me what to do and how to apply the brush and what side to use. Effectively giving me a lesson on how to apply the colours. She also showed me how to apply the rest of my make up, at the end Dana also gave me her email address so that I could email her if I got stuck in the future with my make up. I felt great leaving the store and so much more confident in what I was doing. I really never expected the service i got and can honestly say it was the best customer service experience I’ve had. If you choose to go into this store ask for Dana Winkle! She is absolutely amazing at her job and really knows her stuff! Dana if your reading this — Thanks again! You truly have revolutionised the way I wear my make-​up!

When it comes to makeup they know their thing. Great staff always Willing to help and find your right shade and colors that make you pop. They always have events for when they launch a new line.

The worse Mac ever!!! What do you mean you can’t do smokey eye? I was referred to 4 ‘makeup artists’ and not one was able to help me and kept on referring me to someone else. One ‘artist’ was like ‘uhm yea i’m leaving in 5 minutes I can’t help me sorry’. Are these people for real? I finally had someone who offered to help but I had to wait for ‘about 15 mins’. A half hour later I got tired of waiting and watching the ‘aritst’ put makeup on each other and just left. Take me back to the UWS!!!

This MAC store is OK. That’s the highest complement I can pay it. The staff here are generally nice and actually address you as you come in the store (unlike many other MAC stores in the city!). This is somewhat of a detriment as well, however. When I came here a few weeks ago, one of the ladies was helping me try on eyebrow pencils and, while working on my eyebrow, she greeted at least 4 other ladies and answered their questions. She literally left me standing there with one completely darkened in eyebrow and 1 bare one for about 3 minutes as she went to get a product for another customer in the back. She profusely apologized for it, and I understand they want to help everybody, but it’s really annoying when you don’t have the makeup artist’s full attention!
Also, I work right upstairs and had been trying to buy the MAC pencil sharpener for a while (I was told their pencils break with other sharpeners… which I can verify is true). I stopped in every other day for a good 3 weeks and they never got it restocked. Finally I just gave up and have just been completely slaughtering my MAC pencils with a Sephora sharpener.