MAC Cosmetics

Noah was phenomenal. I haven’t felt this good in a long time. He had a way of making you feel relaxed and at peace while taking his time with adding the glow back to your soul. The energy at the store was positive. I walked in to the store on 22^nd street earlier, and it felt cold. No one looks at you at the counter. Music was low and you can tell the make up artists were trying to make some extra money on the side by servicing clients who may have an event coming up (such as wedding). They did not have a slot available for me, since I was a walk in. So I asked them to call another store and union square welcomed me right away. The Union SQ location was jumping. Busy! But they looked at you. Acknowledged me and made me feel comfortable immediately. Introduced me to Noah and sat me right away. He took his time picking out my colors and listening to what I wanted. Then he just began his magic while listening to the amazing music. Love it!

In my heart of hearts, I give MAC a four star rating because I LOVE their lipsticks. Especially with a store in Union Square, I’ve come to lowball my expectations with customer service because hey, there are a hundred screeching high school girls who’ll cram themselves around the counters, try on everything, and buy nothing. So when an employee doesn’t pay me any attention save to make sure I’m not stealing anything, I’m not too unimpressed.
On my first visit in here, I picked up two lipsticks, but tried on neither – I get the heebie jeebies when I see girls testing makeup straight from the container itself instead of swatching on their wrists or on a tissue. Besides, MAC has a return/​exchange policy that’ll let you bring anything back, even if it’s used, so I didn’t think too hard on the colors I picked. Turns out one of the colors I chose was way too orange on my face.
When I popped by to exchange it, I looked around for an employee to help me pick something more flattering for me. Nowhere to be found. So, I started walking around with lipsticks in hand, and finally someone materialized. I explained to her my problem – unflattering lipstick shade, I misplaced my receipt, but I just want to swap it out. (I double checked the MAC return policy before coming in) Suddenly the girl became extremely high and mighty, giving me the sassiest face while loudly explaining they can’t take my exchange because I «could have bought that lipstick anywhere, like, on Canal Street and we wouldn’t even know.»
Uh, excuse me? Why don’t you just accuse me of stealing, you clown faced «make up artist»?
I told her I’d buy the lipstick I picked out anyway, and fortunately I found my receipt for the orange lipstick when I got home, but I don’t anticipate coming back to this store. I would have avoided this whole charade if someone had actually been doing their job and tried to help me on my first visit, but it seems unless you’re about to steal, or in the process of stealing, or interested in shelling out benjamins for a makeover, no one gives a shit about you here.
P. S.–don’t try to return or exchange without a receipt, even if you purchased from the store, lest you also undergo the humiliation I did.

I went and got my makeup done at this location. I unfortunately I don’t know the lady’s name who did my makeup I don’t recall her telling me. They charge you $ 60 for a full face which is totally reasonable considering the makeup artists that work there are suppose to be the best of the best. So I get my makeup done it took 1.5 hours. She had to keep wiping off the eyeshadow because she didn’t like the way it was coming out. Fine. I walk out not exactly thrilled with my makeup but it came out fine.
When I got home I decided to see if it was «flash proof» because it was my birthday and I obviously was going to be taking pictures all night! When I looked at the picture to my surprise my face was white, powdery and blotchy (mind you I am African American). I washed my face immediately!
I called the store and they couldn’t give me a refund or credit in store so they gave me a customer service number.
The moral of the story is do no go here to get your makeup professionally done.

So my artist was Thomas! And I walked in when they had the model for their new fairy collection. He was awesome and so funny, nothing less than what I’ve always expected and seen from walking into any MAC. He used this gorgeous eyeshadow on my lid (Joy Toy) that I fell in love with instantly. Hey Thomas if you’re reading this you’re awesome the only thing is he got me the wrong oil lol but that’s okay it was an honest mistake haha

I came here with my girlfriend. I didn’t even want her to touch anything. There was stuff all over the floors, prowder spilled everywhere, fingerprints all over everything and 4 employees just sitting around. nasty.

The people who work there are so nice and helpful! I went in to see if I could find make up to do a small tattoo coverup on my hand. They sat me down and tried several techniques until they got an effect that looked great. Three people rotated through helping. I could tell they really wanted me to get the best effect, and not only tying to sell me something.

I work right near this location. Every time I go in its packed, but I always receive great customer service when I go & that one on one service that unfortunately sephora lacks. This place does hurt my pockets though lol

Great store — being a guy and having no idea what to buy or get for your gf as a surprise is super hard. The staff here was great and extremely helpful. I’ll admit I still have no idea what I bought, but the girlfriend seemed to like it so two thumbs up!

A few weeks ago I went to MAC at Union Sq. I’d bought a lot of MAC make-​up the week before at another location. I thought some of the shades of foundation, blush, concealer, which were recommended, weren’t quite right.
From the moment I walked in I was warmly greeted by Lila Neema. Not pushy, not just «doing her job» but truly friendly, relaxed and helpful. After I explained I wasn’t happy with some of the make-​up I’d previously purchased, she suggested I come in on Sunday morning when things were a bit slower, and she could really take the time to work with me.
I came back with all my purchases and she was right. The store was really quiet! She then methodically applied different shades of make-​up on me to get the very best matches for my coloring. She also explained how she applied everything with the right brushes, which areas to brush certain ways and basically was teaching me how to beautifully apply everything I purchased. I not only exchanged a couple things and got the best shades of makeup for me, but I ended up buying more things because she made me look so good! She was delightful in so many ways: relaxed, kind, very knowledgable, great people skills and very skilled as a make-​up artist. She’s a young woman who will obviously go far, and I felt as if I got an incredible deal having someone like Lila helping me. I think MAC has a quite gem at Union Square. I hope they know that.

I am usually not the person to write a review but seriously the employees working here needs to get their attitudes fixed and they definitely need to change up or go get another job because the reputation of their store is going sour! This one employee seem to think that I was bothering her when I merely asked her a question about where a particular product was. This lady who also worked as a cashier later (she cashed me out) seemed very annoyed/​irritated when I approached her and her response to my question OMG I seriously felt like throwing that item back to her face but I controlled myself and promised that I will write a review for this store. She had this ugly tone (attitude for what) to her voice like someone or something had already made her mad before I asked her for a prep+prime fix and no way would I ever think a person like her deserve to work there. The way she acted upon my presence was very unwelcoming from the first time I approached her till the cashing out period her behavior had WORSENED! This job requires you to communicate with customers one on one and therefore a positive attitude would be great not a nasty one like hers. I have been here several times and experienced bad vibes but today’s visit to the store was the worst! Dear Manager of the store, you either got to change their attitude in work or fire them and employ better ones seriously for a make up store like M.A.C you are definitely going to lose customers if you don’t change something. I highly suggest customers to buy online than deal with the horrible employees in here !!!

****MOST RUDE LOCATION ****I just went there yesterday and a few of my friends beg me not to go to this location because of extremely RUDE employees, but I still went because I really wanted a back up of my fav lipstick. I wish I listen to my friends. Yes they do have a lot of employees but what’s the point if mostly everyone there is nasty. I went in with a friend that doesn’t know much at all on makeup. She was looking for an everyday lipstick, the girl working there put one lipstick color on my friend and my friend said it was exactly her lip color she wanted something with a pink under tone not brown, the employee (which never said her name. None of them did) got upset told us with attitude everyday lipstick is your lip color and walk away, I look at my friend and said I was going to complain to the manager. While I was looking for the manager the rude employee was talking about my friend to another employee. I decide to walk away {never got my back up lipstick} and I will never come back to this location again until they change there employees.

Rude employees. I know its not very easy to get hired by MAC, and i cant believe how they hire these people!
I went there to check out these new matte lipsticks, but there was only one lipstick standing there. I liked it i was ready to purchase that one but i wanted to try other ones aswell to see if i like something else so i can buy them all together. There was a girl who had a nasty face on and (unfortunately) i literally has no other option but ask her. I said «hi, can i see the rest of these new matte lipsticks?»
She was looking at me like Its not her job to show it to me. She said «they are all over the store. «
???
So? You want me to walk to every single spot (including the people whos getting makeovers) and find the lipsticks?
Its okay, but the thing was her attitude. So i just dropped the lipstick i pick and left the store.
Dear MAC these people literally affecting your business. You literally lost a customer. Will i purchase again? Maybe online. Because i like your products and nobody deserves to be treated this way. If you ever check the reviews you will see im not the only one.

I had the absolute pleasure of walking in on a very busy Friday afternoon with my sister to have MUA/​Manager Six Carter take us in and walk us through/​demo all our questions about makeup coverage for hyper pigmentation w/​o looking cakey, lip colors for WoC, and overall sure fire makeup techniques. He was so pleasant and patient with us and never forced us into buying products the way I’ve experienced at competitor makeup stores. The $ 150+ in purchases my sister and I each made was well worth it because we know how to use all of the products we bought, and are genuinely happy with the look said products give us.
I cannot thank Six Carter enough for all his help and this is definitely a MAC to check out!

I came here the other afternoon with it being very busy and crowded and the make up artist managed to squeeze me in, do my make up and get me out of there within 30 minutes which I appreciated dearly. I just wish I remembered his name.

When I saw this store with signs up literally saying OPENING IN NOVEMBER 2015 (if I remember correctly) My god, I couldn’t wait. There was literally not a day that I did not pass this store on my way to work in which I am only 2 minutes within walking distance to this MAC Store. Before they decided to open a MAC Store I believe it was a shoe/​sneaker store and I remember how big this place was. But low and behold.
HUGE DISAPPOINTMENT. The store is so cramped & claustrophobic it is ridiculous. I can’t even stand there w/​o looking at the products and not have to feel like someone is hovering over you or your hovering over them.
The only time I shop here is when I need to make a quick pitstop. I know what I need to replenish go in there — get what I need — and pay. Boom outta there.
The employees in there are a hit or miss. Literally. I had this one sales associate who just walked about saying Hello to people. Ok hi, how can I help you. I told her what I was looking for and she came back with the opposite of what I was looking for. I told her it looks completely opposite to what I wanted and she came back with another complete opposite and I just couldn’t deal so I just walked away from her. Then luckily I was grateful for this other sales associate whom felt like she was a god send because my god she was super helpful and attentive.
You can tell some people are passionate about their jobs and love what they do. But some who are just USELESS (like I told this amazing sales associate — sorry I didn’t catch your name) But I hope to see you every time I make a quick pit stop!
I’ll stick the to MAC store in SoHo.

I was so excited when I saw MAC was opening in union square. However, when I went the female employee I encountered behind the counter was just plain rude. I had planned on buying several items but she made me feel so uncomfortable. Every question I asked was responded to with a one word answer. Me: do you have lipstain? Her: no. Me: okay, what’s lipglass? Her: it’s gloss.
I clearly want to buy stuff. Why won’t you help me??? Maybe I’m just not cool enough to be here in her eyes (90% of my makeup is from MAC). I’ll be going to another location in he future.
For the time being I guess I’ll go spend my money across the park at sephora.

The space is really small, borderline kiosk but the atmosphere is as usual for a MAC spot pumping!
More MUA than customers so you know I feel fabulously spoilt. The music is giving me a buz and I feel like dancing… on a podium. Yikes!
After trying about 5 shades of purple my sales associate seems fed up of me now lol so I’ll behave and go cash.
The end.

I love makeup and have been to MAC many times. This store was by far my best MAC experience! I will definitely be coming back to this location.
1. Everyone was NORMAL and approachable (friendly, not stuck up, had personality).
2. The store atmosphere was inviting and comfortable. I imagine a makeup beginner feeling well taken care of at this location (rather than the ultimate fear of being ignored or treated like you don’t belong/​like a fool).
3. I know a decent amount about makeup and can hear a lot of the same suggestions (boring). The artists had so many creative ideas to better match my brows, plump my lips etc. The team knows what they are doing! (I sat with Sarah)
Thanks MAC union square!

My girl Stacy performed a true makeover, worth every penny. I wanted a new look for my birthday party and she delivered on all counts. Every step of the way, she consulted me to ensure that we were in agreement in terms of the overall look. I was very happy with the final result and even after dinner, pictures, dancing, etc, my makeup was still going strong way past 4am!
My only caution is that the makeover appointments can last over an hour. I booked a private session to ensure no interruptions but even so, you will want to plan accordingly.

Brand new sparkling MAC store that just opened on Friday. It’s got all the goods and the service is excellent.
The layout is about the same as most stores with a little bit of space to the left for makeover and make up suggestions and all the products to the right.
Good to have a MAC nearby.