Lush

Love LUSH and all of their amazing products. I love the workers and how friendly they are. I feel immediately comfortable when shopping here and love all of my products — especially Rock Star soap.

Let me start by saying I super love and support LUSH but today I got the best help I could ever ask for. The women in this LUSH store help me find project that help with my eczema and made sure it didn’t have coconut in it cause of my allergies. Got to try new stuff and was able to walk out with new products that will change my skin for the better. So happy I walked in there today. Even my friends walked away with stuff.

I never shopped here but celebrate a Birthday day for 5 girls ages 10 – 11, have to say that when they told us the time (8PM on Saturday) I was surprised, but when we got there the stuff was great, 3 young ladies took lead of those noisy girls ant treat them like a princess, great job and thumbs up for you for creating an unforgettable birthday.

Top notch uniquely luxurious experience at the Spa! If you’re looking for a special treat for yourself or a loved one — the Lush Spa services are unlike your average spa treatment. Jay is magical — he’s an exceptional therapist and person… Highly recommend!
I picked the Good Hour as a birthday treat to myself. Although they don’t advertise prenatal services, I spoke to the manager and she recommended a couple therapists who have experience with pregnant clients. Jay used to practice in San Francisco and worked with a bunch of pregnant ladies out there.
The Good Hour is top to bottom a unique experience. During your pre-​massage chat, you pick a massage bar that you’d like (and get to keep afterwards!) and drop an oceany bath bomb into a pitcher for your room. They spare no detail — the hanging lamp and candles in the room make you feel like you’re on a ship going out to sea. I’ll admit the music might not be for everyone — it’s sea chanties and ocean sounds that are meant to evoke a real boat-​like experience as opposed to a beachy feel. I liked it!
While the frills were great — the curated massage was a beautiful and wonderful treatment in and of itself. Probably the best massage I’ve ever had. I felt completely relaxed and rejuvenated.
If available, I also highly recommend you ask if you can take advantage of the free bath they offer with every service. For my room, the bath was a connecting room off where I got my massage so it’s like you have your own little suite. They provide everything you need… Towels, robe, and tons of Lush products for bath and post-​bath at your disposal! The services are admittedly on the pricier range, so I felt that this offering helped justify the expense for me.
Can’t wait until I can return to the dreamy Lush Spa for another special occasion!

Lush, call me back. You cancelled my mom’s Good Hour spa treatment, which I booked for her Christmas present in December, THREE HOURS BEFORE she was supposed to be seen. I’ve been trying to follow up with your manager and your customer service line for two weeks to figure out if you’ll even give me a refund for the rude and completely inconsiderate business decision to cancel my mom’s treatment rather than bump anyone else. When I booked the $ 150+ treatment in mid-​December, your receptionist told me that no one ever books more than two weeks in advance so I had my pick of days and times. If that’s the case, you cancelled my 65-​year-​old mom’s massage even though we flew her in from Indiana just for this, even though we booked more than three months out, even though you gave us less than three hours notice, and even though most of your regular customers only booked their appointments two weeks beforehand. I couldn’t even reach my mom in time to tell her not to go to your store. Boy did you ruin her afternoon. She’s been buying bath bombs since 2010, and got my boyfriend and me hooked on face wash and sea salt hair spray that, until now, I would buy twice a month. To readers, imagine Lush bummed your mom out as much as they did mine. Do not go here. Me? I’ve switched to all new products, as has my mom and my boyfriend, and I’m now trying to figure out a replacement Christmas present since Lush ruined my mom’s.

I’ve always wondered what the «LUSH» store was about but never had the time to walk in. Today was the absolute first time walking into this store and all I have to say is O-​M-​G. I was greeted by a beautiful, tall and slender girl, I wish I remembered her name but she was delightful. I asked her about a couple of the products and she handed me over to Eloise who was an absolute joy. She identified what I was looking for and pointed me to the perfect products. She not only knew the products well but we spent so much time testing the products as well. Let’s just say that LUSH will become my new obsession. All natural and good for the skin. I’m Sold! Great job LUSH.

I hope the managers read this review. This occurred Friday ¾/​16 at ~7:30 PM. My boyfriend stopped by to get me a present on his way from work. He knows I love lush and has actually started to like their products himself. However I’ll be lucky if he goes into a lush store for a while after this experience. Instead of being helpful and helping him find a gift the two workers (one male and one female) COMPLETELY ignored him. Even when he had glitter all over him from one of their bath bombs they still managed to ignore him. He ended up buying a small bath bar when he probably could have been convinced to buy so much more! Doesn’t seem like good marketing to me. Please re-​evaluate your employees at this location as this is not the lush my boyfriend or I are used to.

I came here to try out a Lush spa service. Sadly, there are no Lush spas on the West Coast, so this was a definite must-​do while I was in New York. I got The Comforter? service, which was so amazing. I could try to describe it but it is so unique and cannot be compared with any other spa service I have ever had. The yummy smelling products used for the exfoliation, the soundtrack, the lights and sounds and the warm comforter made the service a lovely respite from a chilly February day. I found it easiest to search for Lush spa services on Youtube to see what was involved and ultimately helped me make my decision.

I like Lush. I DO NOT like this store. The first time I went in earlier this week, they were not able to accommodate a special request. Ok, but why not call the other stores for me to see what the deal was at the other stores (the Union Sq store did that the very next day).
After going to the Union Sq store yesterday afternoon and having a delightful experience with a thoughtful, attentive, and… well…customer service oriented associate (she…Joanne? Julia? Jjjj? can’t remember her name — called the Herald sq LUsh to see if they carried the product I was looking for after explaining why they were out — production issues) and really helped me figure out a work around for my particular issue.
So, today, I go back to Lexington as it is sort of on the way home — not only was the music too loud, the associate seemed… angry? that she had to work. She is either… dumb, or young, or untrained… but basically she didn’t listen (couldn’t hear?) my questions/​comments, told me NOTHING else would work (NOTHING? REALLY? in the whole world?!) and then offered back to me when I pressed for information the steps I had already taken (ie: check the Internet). Awful~!
On my way home or not, I will not be coming to this store again. And, when I recommend Lush (as I will) to others, I will definitely tell them to stay clear of this «spa.»
«upper east» — I think not. Midtown North. Upper EAst would have much better customer service.
Boo.

I really love this place! There are many reasons to be a fan of Lush — the wonderful assortment of scents lingering by the door and throughout the store, the unique facial and body products, the private little spa getaway upstairs, the enchanting music customized for each spa treatment, the attentive massage therapists, and finally the tea and biscuits afterwards. Amazing! A little on the pricey side but so worth it. Go ahead and get pampered. I had my first experience at this spa early this year and came back today for my second one. Looking forward to the next!

I tried my first bath bomb from Lush. It was pretty awesome, though honestly not my bag. But, I’m going to review the store.
Employees were super friendly. I was greeted multiple times, which almost got annoying. But the last person to greet me did it well with open ended questions and got me into a conversation. I also left with a free sample of a shower gel, an added bonus.
Store is laid out well and the products are well displayed. It’s a nice thing about Lush — an open air kind of product placement.

I walked in a few minutes before close a couple of days ago and was greeted immediately and was asked if I needed any help. Two girls answered my questions and were very friendly. I actually didn’t realize that they gave samples, and even though I mentioned I wasn’t going to buy anything that day, one of the girls gave me a sample of the product that I showed interest in so that I could try it and make up my mind another day. I appreciated their helpfulness. I’m a big fan of their honey shampoo, and when I’ve been using it I don’t need any conditioner. I will definitely return to this branch next time I need products.

OK, first of all: I LOVE LUSH. It’s been a weirdly special part of my life for years, because it’s been my family’s tradition every Christmas to visit the location inside Chicago’s Macy’s. So I already went into this Lexington Ave. location with a positive attitude.
The ladies in there are all so damn welcoming, and not in an annoying way. They don’t ask generic questions, but they instead offer you the glorious luxury of washing your hands with a new scent or seasonal item, and talk to you about it and make you feel like you’ve made a new friend. I spoke with two girls here, they were both short with long dark hair, and one had red framed glasses. They were both serious sweethearts. After smelling everything (I MEAN EVERYTHINGGGGG), I bought a rough body bar that smells like citrus and lavender and has flowers pressed in it. I already own a lot from here, so now when I visit I have to limit myself. HOLD ME DOWN OR I’LL BUY IT ALL.
Anyway I LOVE this place so freaking much and I will never not go inside a Lush — it pulls me in without even having

I really love Lush products, but for some reason every time I come to this branch I feel like it’s like pulling teeth to get some assistance. After I finally got my product and was waiting in line for a minute or two, another customer came out of no where and was just looking at stuff at the register, and the cashier actually took them ahead of me. Not cool, but can’t say I won’t be back because this branch is on my way home.

I want to say what happened to me recently when I shopped in this LUSH store.
I went there shopping with my aunt who was visiting New York. And a tall girl assisted us. I dont know if I annoyed her when she introduced the products to us. It took me longer time to respond her since I have to translate everything to my aunt and ask for her opinion and even my English is not that good. We bought a solid serum and a fresh rose mask. I asked her for samples of cupcake and cosmetic warrior masks. She said ok firstly and when she went to take our mask she said LUSH didnt give out samples anymore. And when we got home, I found half of the mask was taken already. I am madly upset. Super super upset. This horrible experience made me dont wanna shop LUSH anymore!
I emailed LUSH and they told me they still gave out samples. So I am really wondering why she did this to me. Is it because I am not a native English speaker so she thought I would never know? Or is she a racist? I stopped shopping in Holister and AF as long as I heard the news of their racism issue. And I WILL do the same thing if LUSH is a racist company.

Went in today for the first time. Kendra (I hope this is the right name! Girl from FL) was amazing! So down to earth, beyond helpful and full of suggestions — not at all pushy and to be honest;the nicest sales person I have ever encountered! I went in just to look, half thinking I wanted a face mask, she was so informative and patient with my 20 million questions! I left happily with my purchases and a promise I’m coming back on payday! She deserves the biggest pat on the back (and more!!)from the management and from now on I’ll be always looking for her!
P.S –wearing the Face Mask now and it feels fab!

I love Lush products, so after a particularly brutal final I decided I would try to make an appointment. Booking is super easy online and I was able to get an appointment within a few days.
I opted for the Synesthesia Massage. I enjoyed being asked to pick a goal for the session and I selected «peace». They do not allow you to smell the scent until the message begins. You also pick a second goal for the massage and I selected «focus».
While I like the personal tailoring, if you did not like the scent that your goal was related to, you most likely would not have liked your massage very much. I feel like this could be a real possibility since this is Lush and they some unusual scents.
The massage itself was good, though a bit lighter than I would have preferred. I recall reading that the lights were also programed to mesh with the music. But since my eyes were mostly closed during the message this wasn’t super beneficial.
Lastly, since they use their massage bars rather than massage oil, you will smell very strongly of whatever scent afterwards. To the point, people around me were asking what that smell was afterwards.
Overall, it was a very interesting and relaxing massage. But as someone who prefer more pressure to deal with neck pain, I will not return. You can get a massage at a spa with full facilities for $ 80 less than Lush, so you are really paying for the novelty.

Lush, you really amazed me today. I just fell in love with a new brand and entrust my future skincare to you from now on.
I came back today ’cause my friend needed to see if they had grease lightning back in stock (they do!).
We were greeted by Tyler who was so friendly and offered to help if we needed anything, a definite plus from my previous experience. I purchased a BB seaweed mask and the cashier was so friendly. Ahh Lush, I think I might come back at this time just for these specifically nice people, unless you got more. (11:10am-11:30am I was here).
I came back home after a long day of work and used the BB seaweed, it smelled heavenly and I felt like a goddess after washing it off. I will definitely be back for more products!!!

I feel like finding the perfect lush product for me is impossible! I loathe how picky I am…
Lush has so many amazing products! Where to begin?!
Almost all the bath/​bubble bombs from Lush are AMAZING! The bomb scent goes to the water and make your skin so soft! If you like citrus scents (like sexy peel) you should try the Happy Pill… It is lemony… orangery and wonderful! If you prefer sweet scents try the Think Pink bath bomb… It has flower confetti in it…
All they have fresh face masks too! ask them when they get their shipments because since they are made with fresh organic products… their masks don’t last long… They kinda work… i guess… The bubble bars have to be one of my favorite things! They make your bath water colored like the bath bomb, and it makes your skin smell amazing! It makes so many bubble’s it is crazy!
this might actually be the best Lush store in NYC… biggest too… lots of products. staff is knowledgeable and kind… they do testers for you. only if you want them too and they even let you try out some of their products before purchasing…
I’m so lushy right now… there’s a lush spa just right up stairs yes this place has two floors… the spa is calling my name right now… that’s defiantly going to be my my next updated review… cant wait to try their spa out! hehe

This was seriously one of the best experiences of my life. I had the synesthesia massage, which apparently is their signature treatment. After asking you a series of questions, you look up at a board and try to see what jumps out at you. You select a treatment based on what you are feeling and what words you choose. I chose «ambition,» and at that point everything was tailored for me, from the music to the colors of the walls to the focus of my massage — and most importantly, the scents. It was such a great, one of a kind experience. It was pricey, and not something I would do again due to the price, but it is definitely something I recommend everyone try once.
I would love to come back and try the other lush spa treatments. This was definitely one of the best things I did for myself during my New York trip. This is one of only two US Lush Spa locations, and since there isn’t one where I live, I thought while I was in New York it was a must-​try. Don’t regret it at all. Lovely location, lovely service. My therapist trekked through frosty sub-​zero temperatures in a severe snowstorm the day of my treatment, so extra super bonus points to her. Had she not shown up, I would have never had a chance to reschedule (they told me they were booked for weeks coming in, but that could be temporary because they just opened — so always book in advance is my recommendation!).
Aside from that, it’s a regular Lush store with all the great Lush products. I would love to shop here on my next visit, but let’s be honest — the Spa is such a hit I will reserve any extra traveling cash for that if I get to come back.
Thanks for the loads of samples, the delicious cup of tea, and the unique, out of this world treatment/​massage! Keep being wonderful, Lush!