Lush

A 25 Year Old, w| Acne Prone Skin & Overly Exhausted Muscles, Paradise.
For My Oily Skin:
Cleanser: Herbalism
Toner: Tea Tree Water
Moisturizer: Vanishing Cream
Bath Bombs & Whoosh Gelly
This place smells delicious & im definitely a regular now.

My wife really wanted to stop in here as we walked down 14^th toward Union Square during this, her very first trip to New York. We were absolutely blown away by the customer service! Seriously one of the most helpful and friendly staff that we’ve ever encountered. I even stepped outside because of how warm it was and to give my wife some space and one of the staff made sure I was okay out there and attempted to guide to what would’ve been a slightly warmer spot. I didn’t even shop for anything but was still floored by the kindness of the staff. Bravo Lush, bravo!

Went to Lush today hoping to find one little goody and walked out with a bag full! The two ladies that helped me (one was new, with glasses and curly hair – the other I believe was the store manager) were AMAZING! They were so kind and helpful! I highly recommend this location! Not to mention their product suggestions are perfect for me!

The place is just too small for all the products. Also the service fell far below my expectations compared to a different location. Upon reading the LUSH catalogue I would’ve guessed I was visiting a CVS not a LUSH store. How disheartening…

I’ve recently discovered and fell in love with Lush products, but I’m not so in love with Lush stores. Yes, as many say, they are a bit overbearing. Luckily they are also very kind, so it’s not as offputting as it could be, but there are times I want to say «I know what I want, im going for just that, please don’t try to put things into my basket.» because that’s just a bit aggressive. Very tiny store, so when its busy its hard to maneuver, but upside when it’s busy, no one is on top of you. Was able to get everything i wanted without hassle last time i went when it was packed, so it’s a trade off. Still, nice employees and I know they are trying to be helpful/​probably getting pressure from management. I appreciate the ability to bring empty pots back for a free mask, and that they all know every product very well. Just, you know, let people browse without feeling awkward or asking if they are ok every 12 seconds. If i’m not making the universal sign for choking, I’m probably «OK». And if I need product help, I’ll ask.

After using all of the products that the employees at this lush store hand selected for me, my skin has become dry and flakey, and I’ve broken out worse than ever before. Obviously they have no knowledge of the products they’re peddling.

Walking into Lush can send you into a whirlwind of dreamy bubble-​pop-​shiny-​object cyclone. But thankfully, the associates will always steer you in the right direction. The have an endless amount of products for every part of your body. If there’s a particular scent that suits you, they have it. I purchased two bath bombs and have yet to use, but as far as the customer service experience, and the shop as a whole, I would definitely recommend.

Let me just say that Lush is an awesome company with great products and fair prices considering how they’re made and how they get the ingredients.
That said, I swear to god if these employees don’t stop being so god damn aggressive I will pepper spray the next one that gets in my face and won’t leave me alone after I tell them too five times in a row.

I went to this location on my lunch break. I was happy to see that it was so close to Union Square, making it an easy commute. I went in knowing that I only wanted to purchase a bubble bar, but I ended up smelling all of their new products since they’re so irresistible!
The employees were very friendly and welcoming. I felt bad that I wasn’t able to talk to them more since I was so pressed for time.

Went here on Friday. It was packed to the door. I recently fell in love with the products that Lush sells, because they’re easy on the skin and organically made, plus they smell good! The person helping me was sweet and helpful, and helped me find a gift box for my boyfriend. Aside from the fact that it was crowded, the salespeople will make sure you’re helped before going on or back to the person they were helping. Definitely will come back to this store!

Over all I love lush as a company and all of their products. I’be been using their stuff on and off for about a year and I’ve never been disappointed.
I went this location the other day for the first time after work, and I can say that I’ll be in more often. The staff over all was very friendly and helpful, they all really knew their stuff. I’ve been to several other lush locations across the city and this one is a little small, but it very clean and the staff was more attentive than at some of their other locations. It was a little busy and all of the associates were busy helping customers, and I could tell they were all very well informed on their products and had a lot of knowledge about the ingredients that go into them. My cashier was even nice enough to recommend me a tin to keep my scrub from melting in the shower while I wasn’t using it, and her suggestion was spot on and has saved me a lot of product.

Here’s the thing; I have been a loyal and passionate customer of Lush for many many years. However, I have never had an experience at a Lush store like I did this past visit!
I usually go in there real quick just to pick up my essential products, this time I had a few questions on products I wasn’t too familiar with after viewing their recent magazine. The first person to greet me was a lovely sales representative by the name of April. I have never in my life dealt with a more pleasant, inviting, and personable retail worker than this individual. She answered every question that I had with unbelievable knowledge and understatement of all of the products. Even when I was a bit hesitant about products she was able to provide me with samples and demonstrations of the products! What amazing service!
I never thought I would broaden my already extensive Lush essentials however with the lovely assistance of the incomparable April I am now 100% Lush fanatic!!!
Thank you April for everything! Can’t wait to see you the next time I stop by!!!
Ps. I couldn’t stop raving about my recent Lush experience to all of my coworkers, that even some of them paid a visit to April and are equally just as obsessed with her/​Lush as I am!

I’m sorry I really dislike this location. I love lush and it’s a great company but the workers at this store are so particularly aggressive that you literally wanna run away as fast as possible. I know they’re generally invasive at Lush and usually I don’t care but every time I’m here I feel like they literally don’t listen to a word you say and just try and sell you stuff. When I say no they ask again and again. In addition multiple times I’ve been with one worker and then they switch me over to someone else, I then have to explain what I’m looking for over and over again.
Sometimes one or two workers seem super high or just extremely distracted when I speak to them and they just tell me what they like instead of listening to what I’m asking. I’m also asked my price range every time I seek a gift and then they immediately show me the most expensive thing with no products I asked for, whereas other locations seem to say «oh ok these are good options in that price range!» On top of that I’m never sure who’s doing what or how things are organized .I’ll ask for something then 6 people will ask me about it. is shopping supposed to be stressful when you charge so much money for soap?
In terms of samples I’m like never offered any even when I spend like 80 bucks? When I ask they just seem so annoyed.
If you love lush try another location like herald square, 86^th, or the upper west side. I would not suggest anyone visit this store. This is the only lush location I’ve been to multiple times and none of them remember me or my name or anything about me, other locations remember my name or at least ask how I’ve been since I last came. One girl at another store said «hey how’s the shaving cream going? I remember you bought it last time» only go to that store once every few months and it’s busy and she STILL remembers me.

Just had my first experience shopping at Lush. Love the idea of the products and how awesome they are. Fighting against testing of animals is one of my personal faves. Also love how they have a wide selection of vegan products so you know exactly what you are putting on your face/​body/​etc.
Now onto specifics of the shop. Cute location, love it! Al

Nearest Lush to where I live, I have been been to this location several times to save money on the shipping cost charged on Lush’s online storefront.
The employees at this location have mastered the attitude of being overbearing while simultaneously not giving a shit. Cannot be left alone for more than 60 seconds in this place. I felt uncomfortable and fatigued by the constant sales tactics of the staff.
Final straw came after purchasing a pre-​measured and wrapped block of Fairy Ring soap a few weeks ago. Upon unwrapping it today to use it for the first time, I discovered that it was covered in tiny hairs and brown stains. It looked as if it had been dropped on the ground, rolled around on a sweater, smeared with what appears to be fecal matter (?).
At a retail price of $ 35.80 /​lb, it’s unacceptable. Going back for a refund or exchange at this place is not even worth the aggravation for me. From now on, I will be doing all of my shopping at Lush online.

Let me put a disclaimer and say that I LOVE LUSH goodies. I’ve been a frequent customer for over 4 years now, and just because I had a bad experience here, doesn’t mean It’ll keep me from coming back.
I end my class at Hunter College at 9:30 A. M so I decided to stop by the Lexington Ave one but when I asked what time they open the sales associate said, «I don’t know 10.10:30?», so I was like whatever I’ll just go to the one on union square, by the time I get there it’ll be 10:00. I get there and it’s 9:50, so I decide to wait outside considering the sign said they open at 10:00. Let me just say it was cold, windy and rainy that day and I was waiting outside. At about 10:30!!! the workers finally come to open the store. I follow them in and they shut the door in my face, turn the sign around that shows the hours that they’re open and lock the door behind them.
SO RUDE!!!

I love this store more than words can describe. Yes, everything here smells amazing and is colorful and pretty but the thing I love most is the face masks.
I have a very sensitive skin and most products either are too weak to help or too strong and make my situation worse (red, sore, sensitive, peel). I found that the masks from here are not only cheap, costing about $ 7 a small container, but are also super effective.
Cupcake is my go-​to mask which always clears any blemishes as well as overall evens out my skin. I swear by this mask and use it about 5 times a week with no irritation.
Brazened Honey is perfect before going out when you want to clear your skin of dead skin cells and get a nice, smooth glow.
Let The Good Times Roll is about twice the size of the regular mask and costs twice as well. Every time I open the container for this mask all I want to do is just get a spoon and eat it because it smells like some kind of caramel or cake or cookies or just something really tasty. But I don’t for obvious reasons.
Out of all products I have tried, from mediocre ones to high end ones like Elizabeth Arden/​Bliss/​Fresh, I find that Lush is the most effective.