Lotte Berk Method

I run a creative and performing arts studio and purchased the e-​book Lotte Berk Method on January 12^th. I was thinking on getting licensed to teach the LB method here at my studio for my dancers as i have used the original Lotte Berk exercises personally for years.
However, I never received the book. After 1 day I called (they said it would take up to 12 hours on their website and I gave them a day).
After a week, I e-​mailed, sent them a message on their FB site, and finally after a month, I put in a dispute with paypal.
Never a call to remedy the situation and i still have no book! Now paypal contacted me telling me they don’t t deal in disputes over virtual products so I didn’t get my money back and still I have no book– and no phone call or e-​mail from LB method explaining why.
It’s not about the cost it’s about the fact dealing with customers this way is shady.
As a business owner I would never think of treating my customers in such a way. This is terrible. I can’t imagine how you stay in business.
Well at least i know that I want my name in no way associated with The Lotte Berk method and I saved myself money in getting licensed.