I am beyond impressed with the customer service from Lois Hill. While I own a number of pieces from Lois Hill, I’ve never needed repair or follow-up until many years after first receiving my watch as a gift. I love my Lois Hill watch and was sad that after so many years of nearly constant wear I was finally wearing it out – with some of the silver band pulling away from the watch, and the clasp not working properly any longer. Elvira’s prompt and friendly response to my email inquiry resulted in my mailing the watch to Lois Hill, and in an amazingly short time my watch was fully repaired, cleaned and returned to me by mail, gratis. I’m floored by the genuinely attentive and good old fashioned professional customer service. Do not hesitate to purchase from Lois Hill as they stand by their product completely.
Rocco L.
Classificação do local: 5 Bayside, NY
Regarding Lois Hill Jewelry, I have to say that after a discussion with Elvira the outcome turned out favorably and I have changed my opinion of the business and would definitely purchase again. She was very helpful and took the time to give my wife a number of reasonable options. By the way the jewelry that they make is actually excellent and high quality.