Loft Opticians

I just got my first pair of new glasses in 15 years & the folks at Loft could not have been more helpful. I had a prescription for progressive lenses, but they didn’t work well for me. The store’s owner, Nancy replaced them with distance-​only lenses without hesitation, free of charge. That kind of service that’s hard to find these days.

Friendly helpful and knowledgeable professionals in this awesome optician space. One of the largest and most diverse selections of inventory around. Time to receive product is also unbelievable. Definitely my «go to» place for glasses.

Not only does Loft Opticians have a great selection of beautiful, high-​quality frames, from very affordable classic styles to funky vintage-​inspired and designer, they have the best customer service in town! Upon observing repeat customers, it was obvious that the Loft team really understood their customers’ needs. They actually operate under the forgotten notion that «The customer comes first.» Kathleen, Nancy and Saul will do their absolute best to please even the most ridiculously indecisive customer. I should know! Look no further for your eyeglass needs!

I asked my ophthalmologist for a recommendation because I was so upset with the dismissive treatment I was receiving from my previous opticians, who I have given many thousands of dollars to over many years, so she sent me to Loft Opticians. All of the staff that assist you are professional, wonderful, knowledgable and helpful. For a small store they have a wide selection, and are good at fitting you with the right glasses for your face. They are friendly, easy to talk to, make excellent recommendations and remember you by name quickly. This is my third year going there and I’m so glad they are in the neighborhood.

I love this place. Granted it’s small, but the selection for both regular glasses and sunglasses is excellent. My fiancée and I have been here a number of times. They have a very friendly staff and the prices are very reasonable. Sol will find you glasses to perfectly fit your face and meet your needs. They also do a quick turn around when needed.

Every business that’s been around for a while will have its admirers and haters. In my case, I’m a big fan of the guys at Loft. In my 3 years of dealing with them, they have bent over backwards to provide helpful information that didn’t turn a dime for them by recommending an excellent opthamologist, they gave me excellent service and advice in clarifying the reasons behind one lens type vs another and, finally, when after using my new lens for a while I had an additional question or two, they offered to have them replaced at no additional charge.
I think these guys provide an outstanding, high-​quality service that is as trustworthy and reliable as anything from anyone I’ve worked with in NYC.

Seriously… I am in love with this place. On a whim after a dermatology appointment stumbled into Loft on my way to the subway. I have been wanting a new pair of glasses for months and have looked around but not really seen anything that grabbed me. I love supporting local businesses and this place was great. I was NOT planning to buy anything but they had such a wonderful eclectic selection (like glasses with a little edge, not like everyone else’s) and found a pair that was fabulous, how could I not buy them! And, when they said they could take my prescription from my current eye glasses and contact my insurance… done! Great service. Nancy is who I worked with and I felt she was truly honest in her guidance towards the right frames for me. They had them ready the same day! Who does that?! I am used to waiting a week. I picked them up 24 hours later (today) and am thrilled, I was fitted and reaffirmed that THIS will be my go-​to place for future eyewear. For those wanting «classic» eyewear they certainly have that too… tons of tortoise shell etc. I just happen to love that they have quality, unique items because that’s what I look for in glasses. Who buys eye glasses on a whim??? Like I said, I couldn’t resist. That’s what you want, right?! I highly recommend them.

Don’t believe those planted five star ratings. This place is and has always been a rip-​off. They clearly haven’t changed, as they just charged me $ 8.00 for 2 of those tiny silicone bridge pads that cost $ 1.50 everywhere else (no wonder people have resorted to showrooming).
When I told them I would install them myself, the large woman gave me attitude, which is probably why she gouged me. I should have walked out when she told me how much they cost. If I had let them install them as she suggested (simple as pushing a button), she probably would’ve charged me $ 20.00.

I was sent to Loft Opticians in 1987, from my eye doctor. Nancy and Sol helped me out then, and at least every other year since. I went to visit last Wednesday after getting a new prescription and dropped of 4 pairs of glasses (all from them in previous purchases) to get the lenses updated. Nancy said they would be ready the next day. I went in Thursday morning to get a pair because I had decided to listen to her advice and change the 5^th pair as well. So I went on my merry way and was told to come back later. I came back around 4 pm to all 4 pairs being done, fitted to my face, and perfect. Then I tried on some glasses, because I love to do that, and ended up ordering a pair of sunglasses. I was told that I could get them Saturday, but as I was going to be upstate, and leaving early on Monday, they offered to drop them off at my parents house.
I have seen some famous people in there, some pets, and It never fails that I come out with a smile. And unfortunately a large handful of tootsie rolls, which I swear Sol places there to torment me!
They know everyone by name, are super at service, and are not afraid to tell you what they think about how a pair looks on you! Refreshing! Now if only they would serve self control to go with the candy that is always there! Some people will say it is expensive, and it is on the pricier side, but they send glasses overnight anywhere in the country (they have done it for me about 8 times!) and send replacement parts if you need them. I have tried other opticians, and will always return to Loft as the customer service really can not be beat! Thank you all!

Anyone looking for professional, customer centered, caring opticians — stop looking. Loft opticians are the best I have ever tried over the years. They have not only made my glasses perfect, but also my prescription. After two failed attempts to have my prescription changed by my doctor, which resulted in glasses that made me feel dizzy, uncomfortable and simply made wearing them impossible, Loft helped by actually checking what for what felt comfortable, not just what my vision was. They modified my prescription and they did an amazing job. The glasses were ready the next day!
I would not go to any other place to have your lenses made.

Great shop! Big selection of stylish frames. Nancy helped me with a recent purchase, she and the staff are outstanding, very patient and helpful.
They also recommended a very good optometrist who I visited before my purchase. I can’t say enough good things about how helpful Nancy was.
She was patient and never rushed me into a purchase I would regret. I am very pleased with my prescription sunglasses I purchased. I will definitely go back to Loft Opticians.
I highly recommend her and this optical store. I look forward to going back again. Thanks, John

First off, the customer service at this place is out of this world. Nancy was able to pick me out a frame I absolutely love and was able to call and get the prescription I had on file out of state and have them ready for me by within two days. She was incredibly patient while I went through almost every pair of sunglasses they had in the store and when I couldn’t make up my mind between two pairs she went so far as to let me take them both home so I could decide. Unbelievably wonderful service and about as good as it gets. I will definitely be back, and I’d recommend them to anyone who wants a hand picking out a pair of quality specs from a great selection and a level of service that is second to none.

Independent shop, friendly owners, reasonable prices. But that’s in a nutshell.
The first time I went in, the woman was patient enough to wait (and give helpful comments) as I tried on upwards of 20 pairs of glasses. Not to mention that upon telling her I was leaving for college a few days later, she happily expedited them, and called me pretty much the moment they were ready.
This past Sunday was the second time I went in; it’s clear their standards haven’t wavered. After little deliberation due to the fact that I’d already fallen in love with a pair on the Rayban website, I was in and out in a few minutes flat, told that they’d be ready in just a few days.
You’d be hard pressed to find that level of customer service at Lenscrafters.