Little Creatures

It’s always mind blowing to me when stores in uptown Manhattan after triple over charging on everything tell the customer «I’m doing you a favor»!!!
I’ve ordered raw cat food from this store for about $ 80 a week for months now. My kitty’s vet suggested that I try a different protein due to his health reasons. I called this location and spoke to the manager and he was supposed to get me small sizes of 3 other brands who carry other proteins. When the time came to send the trial sizes with my weekly delivery, they were not ready. So as an understanding, loyal customer, I said no problem, delays happen with shipments and just bering it when it arrives.
When it was ready, they brought 4 identical bags of just one brand instead of all the 3 brands that we talked about. I reminded to them that I just want one trial size of each to see if my cat likes the taste or not. The delivery guy said that he is not comfortable giving me just one bag when he was given 4 to deliver and he’ll be back with the one bag by 5 pm. Again I said no problem.
3 days later, he had not come back so I called the store and the same manager told me that one trial size bag does not meet their minimum of $ 25 delivery. I was confused since it was supposed to be derived with my weekly $ 80 purchase and they didn’t have it. He told me that he would «DO ME A FAVOR JUST THIS ONCE» and will deliver it tomorrow. That’ just right there rubbed me the wrong way.
His arrogance not to appreciate that I’m the one who:
1) is over paying for their product
2) been patient and had no problem with the several day delay
3) been loyal enough to keep going back to them and try to work with them
and he is doing me a favor???
I got upset and he ended up calling me stupid and hung up on me. I called «Aladio» at their 97^th street store who is store manager’s supervisor. He was as condescending and rude as the store manager!

Best pet supply store ever. Recently moved into the neighborhood and they made me feel warmly welcomed. The staff is extremely kind, caring and generous and very helpful and accommodating. They will special order things for you and are open quite late, until 10 on many nights which is a lifesaver. They run a generous sampling program, offering several different high-​end treats each day which is very customer friendly and smart. The dogs go bonkers when they get near the store, and since my Birdie is a certified therapy dog, they help me reinforce her training by working with me to get her settled before she gets her treat. They even lent me a leash when I could not find any of mine during unpacking! Daniel, Hilario and every single staff member truly understand the meaning of customer satisfaction. Great products, great service, and really great people! 5 Woofs from Birdie.

I got tired of the rude staff at Pet Health and tried them out. Always helpful, friendly and they spoil my pet. with three stores if one is out of stock they will get the item to you from one of the other stores.

this location is great. it is better-​ventilated than the other «little creatures» in the neighborhood and the customer service is amazing. they sell more cat items than the other one, too. sometimes on weekends during the summer you’ll see adoption events set up by bronx tails and get to meet some adorable kittens!