Lincoln Limousine Svc

In order for me to post this review I need to at least one star. The car service is very crappy. They charge me the full ride when they drop me off at the wrong location. When they rearrange another cab to pick me up they charged me again. It seems like they are doing this to make extra money for the cabs. After they made the mistake, they have no remorse of fixing it instead of making me pay extra and waste my time for travelling. i would never take it again.

I use this service several times a year to LGA, JFK & EWR from city. The key here is reasonable rates and better reliability for airport pickup than Carmel. A penny pinching friend recommended them about 12 years ago and they are in my airport car service rotation after Dial 7. Trust me they aren’t Dial 7 but every New Yorker knows it is good to have a back up plan for decently priced car service.
Many of their drivers speak limited English but are courteous and usually prompt. (Recently one was 15 mins late for trip from midtown to JFK but weather was really bad that morning.)
Fyi this is a chinese based car service so at times there are translation problems. Their Dispatchers usually speak much better English than drivers but make sure you clarify the pickup address and time. Sometimes it feels like I am talking through a tin can as 35 comes out on their end as 38 and 7:45 comes out at 7:15 but after repeating a few times for clarification you are good. If you are having problem understanding the driver who is trying to locate you at the airport. I usually tell them 15 to 30 mins earlier than I really need pickup if weather is bad or I am going to JFK. Make sure you ask the price from the dispatcher as the driver may not know.
Over the years (usually when I call last minute for LGA to city pickup cause cab line is too long) I have heard driver will be there is 5 mins or 10 mins which usually is not accurate and turns into longer. I have learned to ask if they have any drivers at LaGuardia already vs them calling a guy in queens who hasn’t gotten in his car yet.
Again usually I use dial 7 with $ 5 off coupon but if I don’t book 24 hrs in advance sometimes cars aren’t available. This service is my backup to dial 7 due to the disclaimers above regarding service and timing.

1-​star ratings from some of these customers is pretty outrageous. I’ve had nothing but good experiences with Lincoln Limo.
Last night, my bags at JFK took almost 1 hour to come down, while my driver Michael was waiting. He told me not to worry, «it’s okay.» Then he whisked me into Manhattan in a very clean car (drove safely, was patient with crazy drivers, and in the rain, on a Saturday night). He was a great driver. There was no discussion of «You made me wait an hour» or anything like that.
Lincoln is a fine car service, and comes highly recommended.

WORST CAR SERVICE EVER!!! UNRELIABLE AND DISHONEST!!! I can’t warn you against this service enough! My husband and I were coming to New York to visit his family with our 9 month old son and we were assured that the service had a rear-​facing car seat. We specifically asked multiple times about this and stated this was essential for us since we were going to leave our car seat in our home city. We even called the day before and the day of and were assured there was a car coming to pick us up with a rear-​facing car seat. 5 minutes before our train arrived in Penn Station, we were called by the driver, only to be told he «broke» the car seat and that there was no car seat. When we were upset, we were told we could have the ride «at a discount». We could care less about the price, we were left stranded at Penn Station at rush hour with a 9 month old and no way to safely get home. The company could have cared less. We ended up taking the subway with all our luggage. I highly doubt the car service ever had a rear facing carseat or intended to pick us up with one. they are DISHONEST and UNHELPFUL. I will never use this service again, they are unprofessional and really left us in a bad spot.

I’ve been to New York probably 5 — 6 six times, arriving into JFK with Virgin America. I use this car company every time! This company primarily speaks Cantonese or mandarin. However, this service is fairly fast and in my opinion doesn’t required advance reservation. I LOVE this company service because i call them while my plane is landing (i’m the type to turn my phone as the plane is landing, as the engine is still running) and explain i am waiting at terminal 5 and ready for pick-​up. The representative will ask again if i am waiting outside. I lie and say yes. But she reassures me that i must call to confirm again, once i am at the loading and pick-​up zone. As i am approaching baggage claim, i call to confirm once more and as i reach the pick-​up zone, the car is waiting and ready.
Mind you, JFK is really far and to asses a dispatcher to go to the airport must take a long drive. THIS COMPANY GETS MY HIGHEST GRATIFICATION and REGARDS because i call them as i land and they are ready with a driver. Visiting New York every 3 months, this company never fails to deliver what they promise. I am never disappointed with their quality and their effort to pick-​up passengers.
A few examples that this company is GREAT; I visit NYC a week after Hurricane Sandy, (first visit & i understand gas prices are above $ 5.00 a gallon) the car service appeared and the driver was beyond nice, he was going above and beyond by driving the fastest route, and even offered to wait outside as i drop off my stuff in BROOKLYN and hop back in for a ride to The Bowery ballroom for an evening show. (I tipped him an additional $ 20 and my ride was still better priced than the ones you see quoted online from JFK to Manhattan) Second visit, during the New York Fashion week, i understand there’s a high volume of arriving flights and max delay of traffic, however, i called the company (same procedure with last min reservations) and the dispatcher arrived 5 minutes later. With max delays on freeways and street routes, this driver got me to The Standard Highline in 20 minutes. That’s GREAT service and the drivers are humble and wonderful people.
In the end, you offer a calm demeanor and the driver will do his best and match the expectation. All my experiences with this company is great. Don’t let other people’s bad mood affect your experience with this company

Terrible car service. They are deceptive in their pricing. Cash only for the best price, which isn’t a great price. Our driver was a real jerk. The car needed a new transmission, so we barely made it to the airport. He’s such an idiot he couldn’t figure out why we were unhappy. DONOT recommend.

I would give them 0 stars! Left me and my family of 6 stranded for an hour at Laguardia! Talked to them 5 times on the phone, they said just a few more minutes, just a few more minutes. Never showed up! People on the phone lied several times. Told me the car was here but he cops made them go around, one hour later, and several more lies, with no ride! PLEASE do not ruin your trip or vacation by using this very unprofessional company! Worst ever! I would not someone else to have to go through that! No excuse for lying to us! Andrew Huebner

The best and most inexpensive car service I have used. Comfortable cars nice drivers. Are very prompt to show up for a call.

Left my guest and his son waiting 40 minutes in the rain at JFK. Paid for «meet and greet» service but never showed. Eventually gave the excuse «there was no parking at the airport», this is at terminal 4 of JFK on a Monday. Just lies. Will never use them again.

WORST CAR SERVICE EVER — THEY DON’T SHOW UP!
Even though I had set up a reservation, Lincoln Limo, which was supposed to pick up my mom at 9:45 am, just failed to show up at all. At 9:50, after no one had showed up yet, I called with my confirmation number to check on the status and got this response from the operator: «We apologize but the person who took your reservation booked it for tomorrow and we have no drivers in the city right now.» Really? And you don’t even offer me credit for a future ride or any kind of compensation for completely screwing up? We live in a neighborhood in south Harlem where it is tough to get a cab, so it’s essential that a car service shows up. My mother who is not used to the city and has huge bags is now roaming Harlem on her own (while I’m home because my baby is napping) trying to find a cab. I’m so pissed! DON’T USE THIS SERVICE!!!

I have used them when I lived in Chinatown and I still used them when visiting NYC. They pick me up at the airport and drop me off, they call me when they arrive and when they are waiting for me. I never had an issue with them and I always used cash.
I used them 4 times this past week May 2 — May 7, 2012 when your going to a show, dinner, or airport, they good and it’s a fair price!

What kind of car service sends drivers that don’t know ONE WORD of English??? He didn’t even understand me when I said «turn left» or take the Williamsburg bridge. I basically had to hit him to get him turn. HORRIBLE! Don’t call them unless you’re majorly desparado.

Waited 90 minutes at Newark airport. Really late, kept saying it was coming, awful. did not discount the bill.
should of jumped in a taxi. do no use this service.

I will not even get into our horrible experience… Let me say that I would truly walk to the airport before I ever ever again put my family in one of their vehicles. Our experience was not about poor customer service… it was down right dangerous.

I wish I could give them a ZERO! This was the worst car service experience I have ever had.

I’m so mad at myself! I usually research this stuff and because I needed a large van I didn’t have many choices. That being said, here is my story: I really don’t know what to say about my experience? I don’t know if I should be more pissed at the screw up with my pickup or the schizo driver we ended up with. We initially ordered a Private Van for pickup from our overseas flight that was due in at 9PM. I e-​mailed a friend at about 1PM to inform them that we would be TWO (2) HOURS LATE. She promptly called to advise them of this information and they took it upon themselves to ignore the information. Therefore they sent a stretch limo (why not a van?) to pick us up from the original flight that we were not on. After many angry phone calls they sent us a stretch limo about 90 minutes late (at 1AM!). This brings me to the schizo driver. When he got there he was sweet and helpful beyond belief. He was a great help to me as I am severely disabled and have great difficulty traveling. He helped my wife (I am ZERO help because of my disability) with our many (8) bags as well as my motorized scooter. The drive home was uneventful as my wife and I slept all the way. That’s when things took a turn! Without provocation, he dropped all of bags at the curb in a driving rainstorm. As I said you before I am unable to help my wife AT ALL and he offered ZERO assistance with our luggage. We weren’t expecting him to bring our bags in but he left them strewn on the sidewalk along the length of the car, making my wife’s job that much more difficult. The final insult: After we got in our building we told the driver that we had left some things in the car. To our shock, he emptied them out of the car onto the curb and just pulled away! Like I said earlier, what can I say?

I rated 1 star because you cannot rate 0. My first time hiring this service will be my last. I made my reservation, received confirmation and stood waiting for the car for 30 mins. I called the office and was on hold for over 20 mins before the dispatcher picked up. She had absolutely no idea what was happening. She radioed the driver and put me on hold for another 5 mins.
She then told me the driver was having an issue and would be there in 20 mins. «What kind of issue and why did he not call?», I asked. She put me on hold for another 7 mins. She came back with no answers, only to say the driver would be an additional 20−25mins. I remarked that the hold message boasts repeatedly how professional they are and that the drivers will be waiting for you curbside. She had no retort. She asked if I still wanted the car, I told her absolutely not and that my card better not be charged! I had to flag a taxi.
They were one of the first sites I searched for and boasted very reasonable pricing.
Word to the wise, DO NOT use this service. Rely on the ol’ adage: if it seems to good to be true, it most likely is. Zero stars!

Poor service. Pulled up to JFK and demanded cash. Claimed credit card was supposed to be used at hotel. «Forgot» to tell me. Had to scramble to a terminal ATM. Feigned poor English skills. BS. Rude driver, poor driving skills. Recommend never using.

THE WORST!!! 1^st and last time I use them — the driver didn’t meet us at baggage claim (the other services always have) barely stopped the car for us to get in and then changed the quoted price when we reached our destination. At 1:00 on a cold morning, I didn’t even argue with him — just threw the money and went inside. BEWARE — NOT WORTH THE MONEY YOU MIGHT SAVE.