Ligne Roset

More helpful if you would contact me directly than simply reply to my Unilocal.I have sent emails detailing the difficulties I have encountered with your staff. I have forwarded them to you. Many thanks.

This is really the best furniture store in NYC for modern design selection, service, and overall quality. I do all of my ordering here and my clients receive everything on time and with quality as a result! 5 stars!

Overall Impression: Do not recommend
*delayed production
* disorganized delivery: delayed by production, then did not arrive on delivery day because of owner error (mistakenly cancelled our delivery instead of someone else’s)
* assembly issues: incorrect screws sent.
* poor customer service: difficulty reaching sales rep for payment and assistance with active issue. no one was available in NY to help with assembly problems on day of delivery, so our designer had to call a representative in France.
* poor resolution of issues: as yet, we have not been offered an apology or compensation for the inconveniences other than perhaps an undisclosed discount on future orders. The item is still partially assembled while we wait for screws to arrive (yes, from France) and our request to have shipping fees waived for the mistakes and inconveniences has not been granted. The discount offer is therefore empty — it would not make sense to place another order in light of how the current order is being handled.
Summary
*Our likelihood of ordering from Ligne Roset again: 0%.
*Our recommendation for prospective customers: Avoid Ligne Roset. Consider Roche Bobois for high-​quality furniture and attentive customer service.

This past weekend I was looking for a tv console and stopped in the store. The specs/​dimensions were difficult to match but Greg Keyte spent all the time needed to walk me through the various options. He was the most attentive, responsive, and personable person with whom I’d interacted throughout my visit to 6 stores that day. I now appreciate the premium service that one should expect to accompany such premium merchandise. I will be returning for more. Thanks!

I have bought a buffet a lamp and a bedroom set and I have nothing but wonderful service and a wonderful relationship with the company. My salesperson is Anthony and he is wonderful and kind and has made my experience easy and has helped me make the right choices for my home. When we started purchasing my dad met Anthony and he was so kind to my dad and caring. When my dad got sick and in the hospital Anthony called and checked in. While that went on pieces were ready and they agreed to hold them until I was ready for them. At dads passing Anthony was very emotional and kind and made sure we got out by giving us tickets to the design show. He and the company went above what you would expect. I will continue purchasing from the company and Anthony.

We ordered a media center in June and they were quick to charge us for half the amount for deposit. We were told that the shelves would get here by mid October. It is now November and no one has ever followed up with us. We had to call them constantly to get any update. For our order placed in June the eta is now end of November. The guy who helped us left the company and we suspect he never placed our order until we called end of September to ask for status update. No one at Ligne Roset has admitted this or apologized acting as if this is just what you get when you deal with high end furniture companies. Guess what. It is not waiting 3months for high end furniture is the norm. Give them the month of August off this is still over 4 months. Very disappointed in the level of service and lack of professionalism from the store. Cant believe i have to deal with attitude when they messed up. will not recommend to anyone.