Lighting by Gregory

I had a great experience here. Needed high end lighting for new condo. Ended up with Artemide chandelier and sconce plus Flos pendant lights. Salesperson gave me a great price on all 3. He was extremely helpful and courteous. Only reason not 5 star is shipping took slightly longer than promised. But this was probably due to manufacturer. Would definitely shop there again as I have in the past.

We bought several lights from Lighting By Gregory. They have an extensive showroom and will match internet prices on most items. They can offer free delivery. We had a problem with one light that missing a few parts that had been shipped directly from the manufacturer. They were helpful in finding us some spare parts to get the lamp installed. Great service. Would highly recommend.

Really poor service. Walked in with my wife to buy recessed lighting and got Mark, «The Specialist», who couldn’t be more disinterested. Had a limited inventory and wasn’t all that knowledgeable. We ended up going down the block to New York lighting and Ruven was just the kind of helpful expert we were looking for… so much so, that we ended up buying lamps and track lighting as well. I think Gregory is living off their past reputation… we used them for our last home project but won’t go there ever again. Too bad but so happy to have found NY Lighting.

Ok, I can’t comment on everyone else’s review, but my experience with this company was remarkably great!
I ordered this chandelier from a company called Wayfair, and they had stalled my order 3 times! I put up with that the first time because I was getting such a great deal. The Wayfair rep told me that this was a popular item and if they were having issues, more than likely, any other dealer would have similar issues because their order was coming directly from the manufacturer.
Long story short, I found Lighting by Gregory through Amazon with the same item advertised but at a higher price. I called their sales department and spoke to a really nice rep (Naim, I believe). Not only did Naim match the price, he promised me the item within 10 business days. It came on time, if not sooner. Still shocked. There was no shipping charge either. I am so impressed.

I highly recommend Cliff Starr, Lighting by Gregory’s Lighting consultant, who worked with us to redo our lighting scheme after a fire and subsequent flood led to a total gutting of our apartment. Lighting was the most important element in the restoration of our apartment, as we have a large collection of contemporary glass that must be lit properly. Cliff made an on-​site visit, looked at pictures of our collection and our prior lighting scheme. He drew up a plan for our electrician and contractor that included suggestions for specific fixtures and placement of the more than 70 lights we ordered. We knew what was wrong with our prior water-​damaged lighting, but we had no idea of whether the lights recommended by Cliff would provide better lighting for our collection until we moved back home and turned them on. What a difference! It was a pleasure to work with Cliff — his fee was quite reasonable and he was always a quick email or phone call away to guide us during the long restoration process. We found Lighting by Gregory to be very easy to deal with and we were helped by several other salespeople people along the way who were always courteous and helpful.

Lighting By Gregory has great lights and a great selection, but the service is absolutely horrible! We asked someone for sheets on a couple of lights that we liked, and he told us to take a picture of them. When we told him that we wanted more information, he said that we could email him later if we had questions! We said, «We’re standing here and you’re standing here, so why can’t you just help us now?» He just said, «I’m busy right now.» What kind of a salesperson tells their customer that they’re busy and can’t help them? We asked another person to help us. When he found out that we were looking for tear sheets, he also said that he was busy. We finally got one helpful person, but there were too many people waiting to talk to him so that we had to finish quickly. Everyone else was on the computer. After a little bit, we came up with one more question, and were looking for someone to help us again. We became angry and were about to leave when someone finally came. By that time, we had decided not to come back. As soon as we asked the question, we left and are never going to go back there. If you aren’t planning on buying on the spot, do not go there; it is a waste of your time!

TERRIBLE CUSTOMER SERVICE. So rude. Do not go here. The reviews are consistently bad for this place and there are several other on Bowery that are pleasant and have the same selection. Support local business, but not this one.

The only positive thing Lighting by Gregory has going for them is their selection of lights. However, that is really where it ends. Once you pay it goes downhill. Do not expect to get contacted when things are back ordered (before you pay everything is available within a week or so). Also, if they give you a «confirmed back order date» that does not mean a thing. Mine got pushed back several times without giving a reason.
Even if things happen you expect the staff to reach out to you, but you always have to chase them since they are always too busy and they act like they are doing you a favor.
My recommendation would be this is a great place to check out different types of lights, write down the type/​brand and then buy them somewhere else.

Avoid this place.
I found amazing lights online — but just my luck — they had been discontinued. Called the manufacturer — they had a few (enough for my project) — however — was told, use «dealer locator» feature on our site and order through them.
Did that, no lighting store in my tri-​state vicinity, saw LBG, connected with their Director of Sales and he quickly placed the order. So far so good right… now here’s where the adventure began.
2 weeks later:
— I emailed asking for tracking number/​status of my lights — no response.
2.5 weeks later:
— Emailed again — one liner response, «there’s a holdup with manuf taking order.»
— I asked, «what does that mean — elaborate please».
—- Reponse, «issue with our account agreement, having a hard time chasing down sales rep — our owner is working on sorting this out».
3.5 weeks later:
— I followed up again because as usual, that was apparently my responsibility. Still no go … I decided to cancel order … but miraculously at the 11^th hour … all was settled. Giving benefit of doubt, I decided to proceed.
— I asked if he could reconfirm with manuf if they still had my items since there were only a few 3.5 weeks ago.
—- Response, «uh, sure, I don’t see why they wouldn’t, um ok». Got a call back 2min later that they had them … so I proceeded.
4 weeks later:
— Over weekend, gut didn’t feel right about purchase, called Monday morning to cancel, he was cool about it but when I asked if the return would be on my cc or via check in mail…
—- Response, «don’t know, not sure how refunds are handled».
— I got an «auto» email from customer service that order was cancelled.
4.5 weeks later:
— 3 days past — emailed customer service — asked why I didn’t see a «pending» refund yet. Then I got another «auto» email showing the «credit» complete with amount and transaction ID date stamped 5min after I emailed.
In this whole 4.5 week ordeal:
— I found myself (the customer) chasing the LBG person who was barely responsive.
— When asked a question, he never offered to proactively seek out an answer. For him the answer ended at «I don’t know» rather than «I don’t know, but let me find out and get back to you.
— I lined up another vendor to order my lights … but ofcourse … 4.5 weeks later … the manuf sold out of the few they had in stock. Disappointed, very. Annoyed, absolutely. I spent over $ 1300, the least this «Director of Sales» could have done in the get-​go was follow thru with my order a bit to ensure all was good. And had this «valid account» issue with manuf. surfaced immediately, sort it quickly or let me take my business elsewhere to get my lights.
BOTTOMLINE:
Avoid dealing with LBG if possible. There is absolutely nothing superior about their service (unless you enjoy chasing after people) and their prices aren’t the best in town (or the Internet). If you fall in love with particular lighting, avoid the impulse buy here. You’ll pay for it later (as you’ve seen in other reviews) if something goes wrong. Get the manuf & model number info and 90% of the time, Home Depot & Lowes will be resellers of that given manuf. and they can special order them for you. If you don’t like them, you have 90 days to return and no «restocking fees». Good luck and hope my experience saves future light shoppers some headaches.

I made a major purchase of two ceiling fixtures, one table lamp, and several LED bulbs here. All in all, I was not pleased with my experience for a few reasons:
#1: They did not include my lampshade in the package and had to send it later. They did not even realize this until I came home, opened it, and called them to inform them.
#2: The staff seemed relatively uninformed. For example, a representative did not know what «fumee» is even though it is one of the standard shade options of a major high-​end lamp that they sell. Other staff were downright gruff and curt. When I purchase products at the high end of the market, I expect more polish and professionalism. And the prices are not particularly discounted to excuse it! (Although they say are discounted, they are not. Their prices are at least as high as other retail outlets).
#3: A lamp that I ordered was considerably late. It was backordered, but they did not inform me of that. Rather I had to wait and wait and then call and call and call and finally find out how late it was. This is not professional.
#4 They sold me LED lightbulbs at a very low Kelvin that were considerably yellower in color than most people would presumably want. They processed a return but only very begrudgingly and with a check that arrived late.
#5: They don’t just answer the phone like a normal store. You have to go through a whole system of people, and it takes a long time if you even manage to get through.
All in all, I won’t shop there again.

Lighting by gregory has a nice showroom but the worst worst customer service. I went into this store a few times to look at their products. The salesperson who so-​called «helped» me didn’t really help me and didn’t seem enthusiastic either. The second time I went there, the receptionist sent another salesperson to help me. His name was Mark. He was rude and unfriendly. He acted like he didn’t want to help at all. I actually walked out quite mad. I will NEVER give this store any business. There are so many stores in that same block that sell similar products and they are much more friendly and helpful. There are also tons of online stores that offer better deals and many many more choices. Nowadays competition is so fierce and I don’t understand why a business with such poor customer service can survive.

Wow, After reading all of the reviews I wondered if I shopped in the same place. My experience was totally different. The folks at Lighting by Gregory have been helpful and responsive. My order arrived as promised and the pricing was competitive. I even had to have a change because the light was just too big for the space. The items were returned with no difficulty and we received a credit toward the purchase of different items. We’ve been back at least two other times for lighting needs.

I am shocked by how poor the customer service is here. Followed up on a couple of emails with no response what so ever, and called and got no urgency/​apology from sales person. Rather than wait yet another week for gregory sales to get around to providing me with a price quote to spend good money at their store, I took other reviewer’s suggestion and called Lee’s Art sales & got immediate response and politeness, how refreshing. I’ll take my business to them moving forward!

A couple of days ago, I went to Lighting by Gregory to purchase some replacement halogen bulbs and was chard $ 9.99 each. For 8 of them, that was close to $ 90 with tax. Well, I just used my phone to do a barcode search of the bulbs I purchased and the exact same ones are available from numerous places online for around $ 3 each. Unbelievable. After discovering this, I decided that I was going to return the bulbs I purchased 2 days ago… however, after looking at the receipt, I see that they don’t provide refunds, only exchanges. This is most certainly the last time I’ll ever go to Lighting by Gregory. What a scam.

My wife and I went there today and received nothing but attentive, patient, knowledgeable, and helpful service. The salesperson who helped us was very busy probably because there were more customers in the store than salespeople to help them, but he still took the time to answer our questions and help us with our order. In addition, whenever we didn’t understand the necessary technical issues, he patiently explained to us what we needed to know. Best of all, when we thought our order was all set, another salesman who was aware of what we were ordering came over and pointed out that there was one thing we had forgotten. If it weren’t for him, we would’ve had to make an additional trip!
The two salesmen and the fellow who packed up our purchase were all extremely friendly, and we would definitely shop there again.

I needed help with the lighting design for our apartment, which I was having renovated. In my experience, architects don’t know enough about lighting, so I hunted for a lighting consultant. I found Cliff Starr at Lighting by Gregory and he was terrific. He was willing to work with me to use fixtures I already had and recommended new lighting choices that have worked out perfectly. My home is well-​lit, fixtures look great, bulbs don’t need to be changed constantly, and we stayed within budget. Cliff is a pro and very easy to work with; I could not recommend him more highly.

I placed an order online, still haven’t received it weeks after it was expected, no response from customer service. Take your business elsewhere.

Horrible return policy they only give you store credit.

Scam. I placed my order online 4 weeks ago (8 post lights). Till now I have not received my order.
I gave them a call and their manager told me that the product was backordered. They don’t even bother to notify a customer that product is not available or backordered and customer has to wait one month… One month later I was told that I have to wait longer and I canceled my order. What a scam !
They take your money and don’t want to hear from you any more.

SCAM! FRAUD! DECEPTIVE TACTICS! WARNING! This company deserves a negative star rating and should be shut down immediately. I should have read all these recent online reviews prior to ordering from them. It’s been 2 weeks now and still no email with an order number AND no order period! Plus, they’ve already charged my credit card over $ 1000! They do NOT answer their customer service line and they do NOT respond to your messages. The only thing you can do is dispute your credit card charges. Please spread this message and DO NOT ORDER FROM THIS COMPANY BECAUSE IT IS A FRAUD!