D&G Interiors + Design

It pains me to have to write a negative review about another entrepreneur. I sincerely hope D&G Interiors addresses the problem so that I can update this review.
D&G was hired to stage our home for sale. They and the realtors suggested we refinish the floors in the home before putting it on the market, which we agreed to do and received a bill from D&G for the floor resurfacing which we paid.
D&G then moved furnishing into the home. We noticed some minor scratches on the brand new floors after the furnishing were moved in but let it go. When it came time to move the furnishings out, I asked that we be notified what day and time D&G would be moving out the furnishings so that we could ensure there was no further damage, but was not given a time. D&G entered my home without authorisation and significantly damaged the newly finished floors (see pics attached) while moving out the furnishings.
I have made multiple calls to D&G attempting to have this resolved, but have yet to be connected with someone who is able to resolve the matter. I’ve been told these individuals are traveling. In the meantime, we are waiting to have the floors fixed before moving furniture into the home.
I will update this review if someone from D&G calls me back and offers an amicable solution. I’m someone who would like to see all small business owners succeed, but also believes in standing behind one’s service.
Update: I spoke with the proprietor of D&G. I am appreciative that she called me back. She refused to take responsibility for the scratches. Instead she blamed Prime Realty who maintained control of the unit during the sales process. Prime Realty did provide D&G a key to enter the home.
In sum, the deep scratches in the floor were not present prior to the removal of the furniture by D&G. They were present immediately after the removal of the furniture. It would have been appreciated if the company would have taken responsibility for the damage.

I’m such a fan of this spot. It is a wonderful and refreshing artistic addition to Hoboken. D&G has such a cool and relaxed ambiance where you immediately feel right at home. Although they are an interior design studio, I’m always popping by because there is always some unique and interesting home décor piece that I probably couldn’t find anywhere else. The staff is super nice and always helpful. I definitely recommend it.