Lex Hotel NYC

I had such a wonderful experience here! It was exactly what I was looking for– a wonderfully priced, clean, no-​frills hotel. I wasn’t looking for anything luxurious because who goes on a vacation to spend most of their time in the hotel! I was pleasantly surprised by how great the customer service was and how clean the facilities were for how little I paid to spend two nights there with my boyfriend.
The front desk was very cordial and accommodating– we had arrived earlier than check-​in but they were able to arrange a room for us despite our early arrival. Our room was extremely clean– the sheets, the bathroom, and what have you. They were even nice enough to provide two water bottles, complimentary on the hotel, and the bathroom was equipped with nicer-​than-​usual, hotel goodies (shampoo, conditioner, etc).
The next day, we had left to traipse around the city and had left the room in utter disarray. When we came back, the room was impeccably clean and they were even nice enough to have organized some of our things for us, without having rummaged through anything. I had a few shirts that were strewn about (on the floor/​bed), and they were folded with care and left on the bed.
On the day of check-​out, the front desk called 2 hours prior and inquired about our stay and asked if there was anything they could do to accommodate us, such as arranging for a car to the airport, or to hold onto our bags at the desk while we tried to squeeze out a few more hours of walking about the city before our flight– we were taken aback by how hospitable they were!
Excellent service, extremely clean facilities, and very friendly employees! I would come back and stay at the Lex NYC in a heartbeat.

The nicest staff I’ve ever experienced in a hotel at such a cheap price point. Very clean, and my anal-​retentive German wife was the final judge on that.

The staff were super friendly and polite. The room was clean. The room was a little small as we were two staying. They provide breakfast, mostly muffin, coffee and some fruits. Nice and cozy place to stay while visiting NYC.

Booked a night here off of Hotel Tonight. The staff was super friendly and stored my suite cases /​brought them out to the curb when I was in a hurry.
Rooms are relatively large for an NYC hotel, would definitely stay again through HT. Thank you to the staff!

I stayed there ! It was lovely!
There was this lovely young lady by the name of Ms. Angelika Rodriguez
who was absolutely so warm werlcoming and informative!!!
I will definitely come back no question!!!

I reserved this hotel last minute on
due to the points I get and for good ratings so far. I was told this hotel is only new 14 months ago. As everyone knows, hotels in NY Manhattan can be pricy but what I like for is simple — free good wifi connection (a must), TV, free breakfast (even if only continental), has hair dryer, and no extra hidden fees is required on my list… especially. Who wants to pay extra $ 25 fees for parking or hotel misc fees? We never rent a car in the city anyway! The lobby entrance was not too big but it was nice and modern looking. The staff was pretty helpful but not so friendly that we spoke to. I guess not paid to have a conversation with you! ;p
This small hotel was perfect for us and located near many things I wanted to see. The room may have been a little small compared to other hotels we stayed in but it was new and everything worked. The bed was clean and comfy. We stayed on the first floor (room 101) with a window facing the back wall so we didn’t have a view of the city but another building. I was going to request a higher room but my husband was ok with it. Actually, after the first night, view of the city was not needed as we were barely in the room, we didn’t have to ride the elevator and we were always arriving late back to the hotel; we just slept anyway.
The bathroom was nice, clean, modern and good room for the two of us. The shower head worked; was clean and good for tall folks! The continental breakfast was good enough for us offering many pastries, coffee, juices and some fruit. It’s only offered from 6:30a-9a. If I had to go back to NY Manhattan, I would definitely stay here again!

Meh… nothing super impressive about this hotel, although the lighting in the rooms, bottled water and the pleasant smelling soaps and shampoos (lemon verbana) were a nice touch.
I got this room at a discount rate on Hotels Tonight, so arrived a little after midnight.
The night clerk was rather aloof. A bit disconcerting. He looked really bored and tired. Like the last thing he wanted to do was check me in.
I asked for directions to a Laundromat in the AM, as there are not any laundry services on site. There is dry cleaning which costs a small fortune. The clerk gave me bad directions, and incorrect information. Was not pleased about that. Thankfully AM clerks have proper directions on second try locating Laundromat.
Also, breakfast is free in the morning, but the time was not relayed clearly to me. You can have coffee or tea ordered and brought to your room though.
I was also placed on ground floor right off the lobby. Noisy. Slamming doors woke me twice throughout the night :(

Meh… Small rooms but that’s par for the course for NY hotels. The lobby is a bit deceiving and much more stylish than the guest rooms who’s décor is outdated and a bit bland. The bed was lumpy and hard.
The big plus for this hotel is the staff who were extremely helpful and pleasant.

Great stay in Manhattan! Very convenient. Small room but you don’t go to Manhattan to sit around your room. The people who worked there were so polite and kind. We got there early and they accommodated us and even upgraded out room. Free wifi :)

Loved this boutique hotel. Small and intimate, this hotel had a great location on Lexington Avenue in NYC. Upon arriving, check-​in wasn’t until 3:00pm, however they were able to hold our luggage until the room was ready.
When we finally checked-​in, in a very sleek looking lobby might I add, the concierge was so kind and helpful (I forget his name), he upgraded our room to a much bigger room. Although the room was in the basement of the hotel, it still had a window, very spacious, and because I wasn’t going to be in the room for long, I couldn’t care less about the view. The highlight for me was the bathroom, that had black tile décor.
Overall, the hotel was very accommodating. Free WiFi upon check in, complimentary breakfast and coffee in the morning, friendly staff, and a good location. Highly recommend if you’re not looking for an «over-​the-​top» hotel that you are going to spend your whole day in.

We had planned to stay in NYC for 12 nights so needed to find somewhere comfortable. The Lex went above and beyond our expectations. Our room was very spacious and modern. Super clean and the housekeeping staff were awesome.
The staff are very helpful and courteous with any questions and also greet you every time you enter the lobby. Management should give them a chair to rest though! They deserve it.
There are a few subway stations close by as well as ⁷⁄₁₁ and a multitude of restaurant options.
Wifi works really well and is really reliable.
TV was large and offered a Long list of channels.
Will definitely stay here again and highly recommend to others.

Now THIS is what a boutique hotel should be: courteous and welcoming staff, big rooms (for NYC), big bathroom, very clean, real cable, and excellent service. The staff makes you feel special and are very accommodating. Good location, just a couple blocks off Madison Square Park. Would stay at the Lex again for sure.

I have stayed here a couple of times, and even in my recent stay, which was miserable, the staff is friendly and efficient, and the hotel itself is beautiful. BUT…
While the person at the front desk was cordial, as she handed me a key to my room she pointed to the room number…004. She said «you take the elevator right behind me down one floor.»
I thought she was joking. I said, «You’re not seriously giving me a room in the basement?!» She responded, «it’s our lower level.» Well, the elevator as a big «B» in it which I suspect stands for «basement», because that’s exactly what it is… a low-​ceilinged, bare linoleum (?) floor that you wind your way around until you find your cell. Mine was a small underground room (I don’t mind the small rooms at this hotel, incidentally) with a window that looked out onto a concrete wall. It reminded me of what I might expect from a Motel 6 that was underground.
I live in Manhattan. I KNOW what to expect from hotel rooms. But after enduring the room for about 6 hours, I was just too depressed. I walked out of the Lex Hotel, and hope to never see it, or its dungeon rooms, again.
Let me say again that the staff was entirely courteous, it has a great atmosphere in the lobby, offers continental breakfast, etc. I loved it when I was there several months ago. But if your room is underground with a view of a concrete wall, nothing that happens in the rest of the hotel really matters.
Oh, I guess there is one good thing. There was an ice machine just outside my door… none of the real «guest» floors have an ice machine, you have to call the front desk and they bring it. But apparently, the basement is quite suitable for one.
I expressed my unhappiness with Hotel Tonight, through which I had booked the reservation. They contacted the hotel, which refused to make any adjustment, and claimed that the room is like all the other rooms in the hotel. That, technically, is true. But to be underground, in a room with a window that looks out at a concrete wall, 2 feet away, is NOT the same as being in a small nice room, even two stories up! And for this I paid $ 200. To Hotel Tonight’s credit (and I think they are AWESOME), they refunded me $ 75 of the cost as a goodwill gesture. Clearly they know something about customer relations. Imagine how many people I will tell about my awful experience at this hotel; surely it will cost them more than they received for the one night stay.
You can tell I am really really disappointed with this entire experience. No hotel should carve out underground recreation-​room type rooms, call them bedrooms, and charge $ 200 for them. The «lower level» is an unfinished basement. Don’t let them persuade you otherwise.

The only reason this isn’t 5-​star is because I save 5-​star for something above and beyond. But all in all this hotel was perfect for what we wanted. The rooms are clean and a nice size for NYC. The staff were friendly. Wifi was solid. And it wasn’t too noisy. After we checked out, we left our luggage behind because we had later flights out of the city. Unlike some hotels that just put your stuff in a room that you can go into later to grab your own bag, the Lex used a tagged claim system. It’s a small touch that made me feel like my things were secure and we were being taken care of. I would definitely stay here again.

The bullets so far:
— The best staff. So professional, warm, courteous.
— Solid wifi.
— Complimentary breakfast.
— Central location.
Definitely recommend!

I have a confession and it’ll probably rub a lot of people the wrong way. My relationship with New York is not a good one. I’ve been multiple times for business and for pleasure, and for whatever reason I still can’t understand what all the commotion is about. If you enjoy the hustle and bustle of city life, I can see how NY will win you over. I mean, it’s THE city of all cities. However, it’s not my scene. Growing up in Orange County located in Southern California, beaches, boardshorts, t-​stirts & jeans, flip flops and the Joe Cool mantra is more my thing. When I moved to NorCal I had the option to live in San Francisco, and although I believe SF is the best city in the country, hands down, I still settled for a more suburban area where things are a little slower. Gone are my party days. Dreams of living in a bar city with an excellent food scene is better suited for the mid 20s version of Bruce. Old Bruce appreciates convenience. Old Bruce welcomes peace and quiet. Old Bruce is, well, way more boring than mid 20s Bruce.
With all that being said, you can imagine how much I appreciate a hotel that can temporarily take me away from the onslaught of NY. Enter Lex NYC Boutique Hotel. It has everything I need while staying in NY.
PROS:
— Great location in Manhattan. A lot of good eats within walking distance.
— Super friendly staff and I mean SUPER friendly
— Quiet
— Rooms are very spacious compared to other NY hotels
— Bathrooms are awesome with all the necessities
— Rooms have great lighting
— Two complimentary bottles of water
CONS:
— Since I arrived so late (around midnight), I was assigned a room in the lower level aka basement. A little weird.
— The sheets were a little rough. I suggest investing in higher thread count or better fabric. At least microfiber man!
— They could splurge on their lobby a little more. Maybe provide more comfortable seating.
All in all, Lex provided a great experience. I didn’t leave my room until my 1pm meeting the next day. The TV kept me occupied until I had to leave and I wasn’t terribly hungry.
For the price, Lex is a serious bargain for out-​of-​towners.

Wir haben 3 Nächte im Lex verbracht. Unser Zimmer lag im 7. Stock, ist modern eingerichtet und war sehr sauber. Das Personal ist angenehm freundlich (nicht so übertrieben wie in manchen anderen Hotels) und äußerst zuvorkommend (unkomplizierter Ausdruck von Dokumenten; Kofferaufbewahrung am Abreisetag; Eis wurde gebracht; Koffer repariert; Bedienung der Dusche — man muss den Ring am Wasserauslauf für ca. 1 – 2 Sekunden nach unten ziehen– erklärt; Ohrstöpsel für geräuschempfindliche Gäste werden mit dem Hinweis auf die «City that never sleeps» angeboten). Leider keine Kaffeemaschine und kein Kühlschrank auf dem Zimmer und das magere Frühstück nur von 7 – 9 Uhr — deshalb «nur» 4 Sterne.

This is a good hotel. Rooms are small but that I suspect most hotels in NYC have fairly small rooms. I very much appreciated the friendly greeting I knew I was going to receive each time I walked through the lobby, in fact one time it was slightly delayed and for a second I was like, is this a new guy or something? There is not a gym or pool in the facility but that is alright the 12 hours we spent walking each day gave us a good workout. I suppose you could do stair sprinting or something in the evening but I am not that motivated. The location is fantastic you are approximately 3 blocks from a metro and very close to the flatiron building. I actually thought some of the restaurants in this part of the city were some of the best. My only real complaint is the morning coffee is terrible, tastes like you guys are recycling yesterday’s coffee grounds. Anyways good hotel.

A couple friends and I were spending a few days in NYC and wanted to stay in Manhattan… we researched a ton of hotels in the area but so glad we chose this one!
Pros:
— The front desk were super helpful and friendly (even booked our train ride and had someone wait in the rain for us to get us a taxi).
— New and clean facilities
— Our room was spacious (we got a 2 bedroom)
— Free breakfast (minimal, but still — can’t complain with free breakfast in manhattan!)
— Free water bottles
— Location in Gramercy area close to the metro and walkable to shops and restaurants (and the Union Square greenmarket!)
Cons:
If I had to think of one, I guess I’d say the hotel room is pretty basic, but honestly it met all our needs.
I’ll be visiting NYC again soon and will definitely be keeping this place in mind! Thanks to everyone at Lex Hotel for making our stay a great one!

I stayed at this hotel recently on business travel. The one thing that was consistent is that the guests are HAPPY staying at this hotel. It really made me wish I was traveling for pleasure but what can you do!
The staff to each guest was so accommodating and I just wanted to take a moment to note my experience. Nick made my stay. Omar made my colleague’s stay and I am so thankful. My colleague and I were preparing for a stressful meeting and I arrived much earlier than the team, Nick made sure that I had a place to work and connect online. Our presentations were delivered to the wrong hotel, Omar went to that hotel and picked up our presentations so that we didn’t have to worry.
The hotel sits off the beaten path but still is 1 block from Park Avenue so, if you want the feel of a downtown hotel and still want to be near the park, shops and restaurants, this is a great choice.

I had my doubts the first time I seen the hotel online. However, after checking in a few minutes ago, it looks really enjoyable.
The room looks tiny, but comfortable. Maybe not the ideal place for someone that wants their luxuries: such as a 40 inch plasma TV, or a gym. However, The Lex does offer great accommodations.
The staff are very friendly and personal. The hotel is quiet, maybe too quiet. Perfect for me!
The bathroom is simple and clean. Again, perfect for me. However, taking a shower might be a bit of a chore.
A definite choice if you like to stay close to downtown without the pricey tag.