LensCrafters Optique

Friendly staff, eye exam and order took less than an hour both times. Great selection of glasses

I’m reviewing the one at 510 6^th ave near 14^th street. That’s the address listed, but the map shows another one and they’re calling it the West Village. Long review ahead. I’ve been going to Lens Crafters for 15+ years and I’ve been to several locations and never felt compelled to write a review until now.
I was here in the summer for an eye exam and the person who was administering the tests (Optomap etc) was complaining to me for a good few minutes about people wearing too much make-​up. There was some make-​up on the machine, obviously because somebody on staff failed to clean it. She used this as an excuse to shame women who wear a lot of make-​up, which was really awkward/​offensive and unprofessional to boot. I figured I wouldn’t come back here but I dropped in on Wednesday because my contact was torn. I’m agoraphobic and I live in Brooklyn so it wouldn’t make sense for me to order contacts from there as I’d need to get a ride there instead of having them mailed to my home.
But I was in the neighborhood for another appt and I figured they could give me a loner. When I walked in, that same woman (unsure of her name but perceivably South Asian, early-​mid twenties, long straight hair and glasses) practically ran over to me. I told her what I needed and she flat out said no. She said she could only give me a loner, if I purchase contacts from them. I was pretty taken aback since I’ve been using Lens Crafters for 15+ years and they’ve never let me walk out of there with a torn contact on. We all know it’s harmful for your eyes. I told her that I was waiting for the contacts to arrive (package was lost apparently) and I even offered to *pay* for a loner. She said no and that in the past, I must’ve gotten loners from Lens Crafters who housed private doctors. That isn’t the case. I’ve gotten them from several Lens Crafters over the years (15 years is a long time) and they weren’t all private. I didn’t have time to argue though. I was clear that she was in charge. Thing is, you actually lose nothing from giving somebody a single contact. It’s not as though I wasn’t seen by their doctor.
I now recall how aggressive she was the first time I was there, about trying to get me to buy contacts. It was really awkward. It almost seemed like she was getting commission. Based on how fast she runs over when anyone comes in, I gather she’s either a manager or acting as one (with or without an actual manager’s knowledge). The gusto with which she said «no» to me was very strange for the situation, especially since she was transparent about the reason being because I didn’t buy them from there. But the fact that I couldn’t even pay for a loner? Obviously, I won’t go back here. They turned me away in a medical emergency that they could’ve fixed quickly. They care more about making money than the health of my eyes. Five minutes later, I was on the phone with the next closest Lens Crafters and they said I could come by and get a loner, which I did.

My exam appointment was at 10 am. By 10:08 the front desk woman let an employee in (who I later learned was the doctor), and I rushed over to see what was going on. She shut door in my face. It opened at 10:10. No explanation given for the late opening. They made me fill out a full history even though they had my history on file. I listed my insurance information as I did when made the appointment online. The doctor finally gets around to seeing me at 10:30. No explanation, no apology. She tells me for the first time they don’t accept my insurance. Couldn’t they have told me that when I made the appointment online or at least when I gave them a history at 10:15? She said it was $ 118. I said no thanks and walked out.

LensCrafter’s is awesome. They have the best selection of designer frames. This week I purchased 2 Versace frames with 50% off the prices of the lenses. It’s a win-​win situation all around. The eye doctor was very friendly and they accepted my insurance plan. I can also view my prescription and purchase history online. Be sure to apply for the store credit card. Why go anywhere else? Glasses were ready in about 2 hours.

This place is great for eye exams and has a great eye glass selection as well! I have been seeing Dr. Regnault for a few years. She is very sweet, and super thorough. She really cares about her patients. I hadn’t been to see her in 15 months and she remembered me, which was nice! The girls who help her are also very nice and thorough. I highly recommend this location and Dr. Regnault for all your eye care needs.

I came here to get my lenses exchanged because I hate transitions. I originally purchased at the Manhattan Mall location but the manager there, Shandle, was ridiculous. Refused to honor there return policy until the Regional Manager had to get involved. The Regional Manager apologized to me and told me I could go anywhere else. But I tried and two other spots refused me.
This time when I came here I was prepared. When I entered they were really friendly complimenting my clothes, etc. Then I told them I wanted to do an exchange and that changed. They asked if I bought from there. I purposely gave them TMI. I told them no but the other store gave me so much trouble that the RM got involved and told me to go anywhere else and I shouldn’t have a problem. I just knew if I didn’t I would again be refused and I didn’t want to deal with that again. So the gentleman that helped me said ok and processed the exchange without any worry. I just wish he was friendlier… like maybe even smiled? But at this point I realize that the people at lenscrafters stores are only kind and friendly when you purchase, not when you return & exchange. Maybe I’m being harsh on this guy bc his natural demeanor may just be serious, but I’m so jaded by all the bad experiences I’ve had at the 3 other lenscrafters that I’m just saying how I feel.
BUT in the end they did what they were supposed to and hopefully I’ll have my glasses today FINALLY!

This is the hipster LensCrafters. Dress as if you are going out clubbing or they will not give you the time of day. The doctor in the back doing the eye exams is very thorough and has an excellent demeanor, but the staff working the floor is generally «busy dealing with an emergency»…all of them at once, clustered around the receiving desk– in reality, uninterested in helping even if you were there a week earlier and are now ready to purchase frames and lenses. Miraculously, when you take a quick cellphone picture of them doing this and walk out, the manager will follow you to the sidewalk expressing her concern (read: accountability) that you took their picture. So, in short, although they are well dressed, remember when you go here the rule of waste collection in Manhattan: the trash goes out front.

Just went in to have some sunglasses fixed (change nose buds and tightened). They were super helpful when i walked in. I expected them to charge me like every other place but it was free. I did not buy my glasses there, they did not ask me if I wanted to look around, just some good old fashioned help. I’m definitely buying my next pair of glasses there

Excellent service was provided by Roman, the optician. He took the time to track down, as I requested, another pair of frames identical in style, color and size to the ones I have been wearing for three years, but were no longer available locally or through the manufacturer. As it turned out, there was one pair in stock in one of their stores in Colorado. Also, at my request, Roman agreed to have the frames shipped to New York for my inspection, prior to ordering new lenses for them. Roman’s patience, thoroughness and professionalism was greatly appreciated

Had a lovely appointment with Dr. Regnault for my first pair of eyeglasses. I didn’t have to wait at all (I had an appointment, not a walk-​in). The paperwork was minimal.
Dr. Regnault was patient and sweet and very informative. I didn’t feel rushed or pressured to buy anything at all. The exam cost just over $ 100 but it may be totally/​partially reimbursed by my insurance (We’ll see!)
She did gently recommend I come back for an eye dilation test (which was included in the cost of my exam but I didn’t have time for it right then) butI felt that was probably a wise suggestion and I will be taking her up on it!
The sales associate who helped me browse for glasses was also sweet and helpful. I didn’t plan on buying anything that day (wanted to come back with my husband or a friend — choosing glasses is tough!).

The worst shopping experience I’ve ever had!
I ordered contact lenses through them 2 years ago. Because of my business trip, I wasn’t able to go and pick up. They promised to ship it to me, NEVER HAPPENED!
When I called to check the status a few weeks later, one of the staff told me that they already sent it back to the warehouse. WTF?!
The nightmare just started. I asked them to reorder it for me, for FOUR times! Every time their staff told me they would place the order and call me once it arrives. Nobody ever called me or followed up. HOW UNPROFESSIONAL THESE PEOPLE ARE!
Finally I called again, and now the manager LOCHAN said that I have to reorder the lenses with new prescription since the old one has expired. Of course it’s expired! You guys never get me the first batch anyway.
Do yourself a favor and never go to them. The worst customer service ever. It cannot be any more awful!

Unorganized, not good – fitted me for the wrong type of contact lenses. More importantly, gave me a prescription that was too high for both eyes. Never again.

Worst possible experience. Optometrist kept me waiting 75 minutes for an appointment, taking a walk-​in customer (she explained it was a long-​time customer) ahead of me. Basically, the whole point of these operations is to get you to buy their overpriced glasses and lenses (I order mine online). There’s clearly no interest in providing service to the customer who just wants a decent eye exam. I’m done. And I advise other customers to avoid like the plague.

Well for one, they snapped my frames in half while I was waiting for them to get fitted with new lenses. They nicely offered to replace them with any frames in the store. Unfortunately, those frames cost me $ 500 and nothing in that store was above $ 250 that didn’t look like crap. While I did pay for my eye exam and the lenses but got new frames for free, I really should of just gotten that entire thing for free.

[The Playbook: Bait & Switch]
Wow, this was a disappointing one, and for the benefit of the Lenscrafters brand name I pray it does not happen to many others. The doctor appointment itself was fine, except for them forgetting to take some eye photos that I was later told to come back for. I would rate a 3 then for the inconvenience of multiple doctor visits for a standard eye exam. The real issues came from contacts.
Issue 1: Pricing. You may be surprised to learn that they CHARGE MORE in store than the online site. Despite being guaranteed by the ‘manager’ jonathan that they could price match their website amount, they never issued the credit. A different ‘manager’ danielle later explained that they are unable to price match, despite acknowledging the previous promise. Customer may always be right, but apparently does not benefit from it.
Issue 2: Communication. After contacts were ordered and guaranteed within 3 – 4 business days, a week and a half later they never arrived. Calling them proved interesting. They seemed to have ‘forgotten’ to call to explain that the contacts had gone on backorder (to them only apparently) and that some of the order (~6 months worth) was in a warehouse UNABLE TO SHIP without the remaining boxes (the other 6 months). Well over a month before receiving the completed order.
The interesting thing here is that timing was the only reason to use these guys over the drastically cheaper walgreens (or their slightly cheaper website). I would be very very cautious of their bait and switch. When you cannot rely on a store’s managers to be truthful I think the brand starts to break down.

I had a wonderful experience at Lenscrafters (my second time ordering glasses from this location). The sales staff are not as bad as some of the reviews say. They just don’t want you to try on 30 pairs and not buy anything. And if the place is super busy, they can’t necessarily be your personal shopper. My recommendation is to have them unlock the glasses and just keep tighter watch from a security standpoint, so they don’t have to be with you constantly while you make your decision.
The 5 stars go to the optometrists and the tests they run. They are delightful, thorough and they take a ton of time explaining every step in the process. The doctor I had was this adorable little thing, who just moved from Boston. She was absolutely wonderful, and while I feel guilty not knowing her name, I can say she is by far the best eye doctor I’ve seen to date!
This location takes insurance and if they don’t take yours (I have VSP), they are more than willing to help you process the claim.
Another thing to note: if you don’t like your frames after you buy them, you can exchange them for a new frame within 90 days. That’s 3 months of beta testing and polling your friends and family.
I highly recommend!

Just had an exam. Everything went well with Dr. Jeesun Ha (who was just filling in on a Sunday) was very sweet, pleasant and patient. The people out front were kind but didn’t always know everything about eyes. There’s some subtle pressure to add on stuff: retinal mapping, eyeglasses, contact lenses, etc. But it’s not too bad.
After an hour I walked out with eyeglass and contact Lense scrips for $ 55 using my AAA card discount (reg $ 79).
From what I’ve read on here about glasses stores there are some bad experiences with pressure tactics, withholding scrips (against the law) and crummy exams. My brother had a mediocre experience at Cohen’s but it was only $ 20.
But I had a good day today, so maybe it’s hit or miss. Just don’t be afraid to be firm about what you want and don’t want.

This is the first review that I’ve written on Unilocal,and because of the bad service, lies, and poor treatment that I received at LensCrafters, I felt compelled to write this review and share my story. My mom is 94 years old, lives in a wheelchair in Connecticut and needed new glasses. Lens Crafters was only too happy to take my $ 800 with the promise that they would call within a week or so to let me know that the glasses were ready. Some ten days later I called them and was told the glasses were in. When I got to the store I was told that only one pair was in and that they would call me when the other pair arrived. Two weeks after that I went to the store and was told that the system was down and no one could help me. I let them know that I was very unhappy and they PROMISED as soon as the system was up, they would give me a call so I could have an ETA. I called back a day later and was told that the glasses were in fact in the store. I drove an hour and a half to pick them up and when I arrived at the store, the manager apologized because the glasses were not ready. He then gave me a temporary pair and said he would personally call me when the glasses were in. A week later he called, but said that he was embarrassed because the lenses were in but the frames were no longer available.
This store does not deserve to remain in business. They promised many times to call with information about an order and never once did. When I told the manager about this he was totally unconcerned. In New York there are many places to have glasses made up and fitted, you would be doing yourself a favor if you went elsewhere.

This location has Lenscrafters in the back, and Sunglass Hut in the front. This review is on the Sunglass Hut.
If you’ve been to two or more Sunglass Huts, you’ll know that they have a distinct look in their narrow stores, where they have sunglasses against the right and left wall, and also some in the middle of the store. This location is different because it’s the size of a bedroom, and it’s a more square-​ish rectangle. It’s so small that it leads me to believe that they don’t have as big of a selection as the other locations, however, the workers there are actually NOT ANNOYING. Maybe because it’s so small that they can see everything you’re doing/​looking at and also, there’s less competition between employees, but they really don’t annoy you like they do at other Sunglass Huts.

Dr. Law and the staff here are such a pleasure. I’ve been a patient here for 3 yrs now. My recent contact lens re-​order is on backorder (my eyes are crazy — its probably some magical lens flown in from Jupiter…) They knew I was nearly out of lenses, so they called me to let me know they’d have a new trial pair ready for me to hold me over until my order was available. However, as I am currently out of town and not available to pick these up, Dr. Law offered to ship my trial pair out to me. How sweet is that!