Lenox Hill Fabrics

I have done several projects with Lenox Hill Fabrics in two different apartments. All have turned out great! I have had blinds installed inside the window frame in large windows with a split in the middle, in two of my rooms. There wouldn’t be complete darkness during a sunny day, unless there are blackout shades and/​or curtains as well. I also had curtains installed by Michael that are beautiful and when closed, they completely darken the room.
Custom made items, especially window treatments are never returnable or refundable.

$ 700 down the drain :(
Michael, the owner of Lenox Hill Fabrics, said that the blinds will not be 100% dark, suggesting that they will come close (like 70%-80%). The blinds don’t even come close. A precision light measurement tool concluded that it blocks 23% of the light. See pictures attached. Needless to say, we wake up at the crack of dawn, as does our baby girl. I now hang towels to block the light so she can sleep in the afternoon.
I wanted to return the blinds, but Michael was completely unwilling to do so. He suggested I wait until someone else orders the exact same blindes at the exact same measurements, until he’ll take them back.
When I said that I’ll share my experience on Unilocal he promised to send an army of lawyers at me. Wow.
Stay away.