Le Spa

I went to this spa last week for a facial. I was worry because I have very sensitive skin and usually facial recuperation time takes long. I express my concern to the technician and she assured me not to worry. To my surprise and joy not only did she do a good job but my recuperation time was almost nonexistent. I’m very happy about the results. Even though the place is small is cozy and the music in the spa was very relaxing

Ana has been grooming my eyebrows for more than 10 years since she opened her beauty salon on 173^rd and Broadway. I’m extremely picky with my eyebrows and don’t allow anyone to touch them but her. She knows exactly how I like them and has never «overplucked» them. It’s extremely hard to find technicians who actually pay attention. She’s the best!

Coming here is always a treat! If I could come for a massage every week, I would! My review is long over due! It’s time I give them the credit they deserve. I come often for various services such as eyebrow waxing, Brazilian, and massages. Ana and Yudelka are both wonderful! They are very friendly and accommodating. I love the relaxing music they play while I get pampered. Although its a small place in Washington heights, the music allows you to transcend and relax. They are also very clean, professional, and inexpensive! What more can you ask for?

I bought two Groupons for an hour-​long Swedish massage and facial at Le Spa for $ 29 each. I first emailed Le Spa to book an appointment. No response. I then called and left two messages (a few weeks apart), trying to book an appointment. No response. I called again and finally got through. The person on the other end of the line spoke Spanish, but no English. I switched to Spanish and tried to book an appointment. She said she’d call back in 20 minutes. She didn’t. The language wasn’t an issue — I’m fluent in Spanish and we were able to chat easily. I gave the woman my phone number and it seemed like we’d finally made progress. We hadn’t. The issue for me was never being called back or emailed, especially since I had prepaid through Groupon. It felt like a scam.
Based on these four interactions with Le Spa, I have to conclude that they are not a professional business.
I had to get both Groupons refunded, which was a process in itself.
Maybe Le Spa is okay if you live in the neighborhood and can walk over to make your appt. in person, I have no idea. Maybe they give fantastic massages. I wouldn’t know. I DO know that after this hooey, I NEED a massage!
Businesses can thrive in NYC whether they are English-​speaking or not. New Yorkers will learn new languages if it means getting a good deal (or an excellent massage) — at least enough of the language to book an appointment! Customer service, however, is a language that needs very few words. Just a general willingness to connect to the client, bring in the money, and provide the service that was paid for. They didn’t.