Laytner’s Linen & Home

This review is for the furniture order customer service.
I have now bought two American Leather sofas, most recently from Patrick at Laytner’s. I could not be more pleased with the product or customer service. The sales staff at Laytner’s treat you like family. Patrick spend a very long time explaining all the features of the AL Comfort Sleeper without any pressure to buy – transparent salesmanship almost always drives me out the door but he was very honest and helpful without being pushy in the slightest. When I was under time pressure, he lent me some leather samples and talked through the color options on a second visit. I was also impressed that, weeks later when my furniture was ready for delivery, he remembered me and asked how a recent trip abroad had been. I could not be happier with the treatment I received at Laytner’s and would recommend them to anyone.

A bit chaotic but they have some great sales! Currently a blow out sale and I got all new designer linens and pillows for about $ 200!

Great place! I just moved to UWS and was able to get many things I needed — sheets, ironing board, pillows, blanket, even some bathroom stuff. Prices were good.
Also, they sell the same candles you see at Anthropology for $ 19! What a steal!

Good prices –and sometiems sales– on tablecloths, quilts, etc. Tasteful objets. And it’s owned by a nice family.

I love this little neighborhood store. I know they have problems finding nice staff, but honestly after seeing what some of their customers put them through I understand them being a little wary. A lot of people come here with coupons from Bed, Bath and Beyond and Macy’s and expect them to take it, or try to return items bought at other stores. I’ve seen it happen three times. Folks – you can’t bring something from an unaffiliated business like Bed, Bath and Beyond and expect a small independent business to accept it as a return, then threaten to give them a bad review on Unilocal if they don’t take it! Honestly, most Upper West Siders either do not know how a business is run or they don’t care. The selection is unique – I love the color selections for sheets and blankets– and the prices are pretty good and they have great sales. One star off for staff.

I’ve been shopping here for 30 years. They have the rudest staff on the Upper West Side. Cash register staff don’t know what service means. Their own agendas are more important than serving customers. They recently downsized but the service has not improved with a smaller store. They do have some nice things — candles, towels and sheets, bathroom stuff and some kitchen stuff, etc — very nice. But paying for the nice things is rarely efficient, and you do not get any kind of welcome or thanks.

We had a great experience buying a table and coffee table here. The floor staff was super nice and helped us find the items we needed, and checkout was a breeze. We were able to bring our items home immediately (with help of the store’s hand-​truck!) Great experience overall.
But basically, they have great quality items and there are always sales (on good stuff, not just random stuff) We got both our tables on sale, cheaper than IKEA but MUCH better quality! (plus we didn’t have to go all the way to IKEA!)

I tend to get linen and bedding online usually, but this is a great place if you need something in a pinch. Their selection is decent for a local shop, but a bit on the pricey side compared to online stores. You really do do have to pick your purchases wisely, because if you don’t know your prices you may wind up paying way too much. Like a lot of people I love to support local stores, so I do try to patronize Laytner’s whenever I can. Four stars.

Holy crap this place is already loaded up on Christmas decorations! And it’s not even Thanksgiving yet!
AHHHHHHHHHH!!!
We were on the UWS the other day and dropped in to look for a gift. Nice selection of housewares, bedding, bathroom rugs, shower curtains, seasonal stuff. Kind of like a mini Bed Bath & Beyond. Sometimes you can find just what you want, sometimes not, but usually has some nice inventory here. Can be a bit pricey, so look for the occasional sales on pillows, comforters, and towels as they are good bargains for quality stuff.
Nice set up and displays. Staff is pretty helpful too.

This store has everything you need. The only reason i give it 4 stars is that they didn’t have a wide selection of blankets. Comforters start at $ 80, and their quilts and wool blankets are $ 30 and below. There’s nothing in between, and they don’t have just straight up blankets.
But they have a great selection of pillows available to test-​drive. I bought two pillows, one medium firm and one extra firm and got the best night’s sleep I’ve had in months. I got only a little delayed when they were rung up for full price instead of Buy 1 get 1 at half price. But mistakes happen, it was all good. Nice layouts, too!

Even though their prices are above what I’m willing to pay, I do find some bargains every now and then. The store items are beautifully displayed, and the service is always very attentive and helpful.

The Upper West side of Manhattan has gone through many changes since I grew up. One thing that always makes me smile when I go back is the sight of Laytner’s still upholding its place in the history of the Upper West side. Has it changed since I grew up. Hell yes. Every iteration reflecting the changing character of the neighborhood and its customer base.
As a kid, I remember the tiny store front with fine linen, offering a touch of elegance to baby boomer moms walking their baby carriages down Broadway in their high heel shoes.
These days, if you want fine linen, this is still the place to go. But, chuck the high heels so you can walk comfortably while perusing all the fun stuff. Find fabulous kitchen and bath gadgets, fun, kitchy (the good kind), gift items and stylish furniture.
Why would you go elsewhere when you can support a local family owned business that has faithfully offered the neighborhood a superior quality of merchandise all of these years? I can’t think of a reason. That’s why I keep going back here whenever I am in the Big Apple.

They have a good line of products, but their cashiers are quite rude. Since the city is filled with stores that sell linens, I’d advise shopping elsewhere.

This is a great local find. I walked by during a sale, and many of their linens and sheet sets were reasonably priced.
I wanted to pick up an extra set of towels for a guest, and found exactly what I needed. I often frequent BBB (Bed Bath &Beyond) out of convenience, but am glad to found such a great local store with very competitive prices. You can pick up anything from beach towels, sheets, table mats, and picnic bags.
One slight complaint: I visited this store once a day for 3 days straight, picking up yet-​another-​item-​I-​forgot. After approaching a worker asking if they had an item in another colour, a sales worker told she would set them behind the counter to «help me» (even though I had been in the store for 45 min holding a bunch of items & was almost ready to pay & leave). The sales woman grabbed my items, walked away ordered another younger worker to go downstairs and look, then walked away again which I found slightly rude. I thought it quite odd & got the impression the sales lady thought I was going to steal something.
I wish I didn’t have to write about this as my first two visits were perfectly normal. I was 100% ready to complete my 5 star glowing Unilocal review of a local establishment, when I had this experience. Afterwards: 3 stars. It’s worth coming back for the high quality linens and sales

I was extremely put off by the underwhelming customer service at Laytner’s. I called in advance to have a mattress protector held for me, but when I arrived I discovered that the wrong item had been put on hold and that the item I requested was not in fact in stock. Two fumbling, bumbling, mumbling clerks ultimately found for me an item approximating the one I had requested (which cost more than twice as much as I had been told it would cost). I bought it but asked to speak with the manager just to register my disappointment. The manager just stared back at me blankly, eventually eking out «sorry» before walking away. Bad form, Laytner’s, bad form!

I am still in NYC on the West End.
Taking a break from Fashion Week.
I notice this store display a large NYC block near the West End of NYC.
Got t my eye.
The hours were late nothing you find in Boston.
Open on Sunday from 9 am to 6 pm a great find.
Also they deliver and ship their items a plus.
The sales person notice that I need d help due to that I was going back and forth on a bed mattress slip cover.
I thought this was a waist of money, but she prove me wrong.
Explain in detail why I needed one and which one would work for me.
I knew I need one and wanted to save my mattess.
I need asssurance why and she went into detali without going over board.
She did not push me at all.
Let me think about it and if I needed her help to ask for her when I did .
I decide on two ask for her and she explain again which one would work for me.
Even thougt it took 45 mins, she did not give up on me I not only bought the mattress cover but a pillow for my lover and a few more items for my bed from candles, soap, etc.
I will be goin back when i return to NYC, and I even join ther mailing list.

Wait for a sale. They have a bedding sale at least twice a year, same with the towels.
They also have furniture sales, but not with the same amount of frequency.
The furniture in this store is nice quality and I find that it’s smaller than the stuff you find at the Pottery barn etc.
The staff can be pushy because they get commission but they can also be really helpful in finding you the right option for your place.
I would pick this place over bed bath and beyond for linens.
It’s worth a trip when you need to stock up and OH yeah, there is a sale.