Laser Now

Being the proud founder of a health and beauty website, I know the importance of taking great care of your skin. Luckily, at Laser Now, I could see they valued the same care.
Their services definitely exceeded my expectations! The place was pristine and modern. They also took the time to talk about my website and give me extra tips and suggestions in skincare; they even said they would value the groupon price I had found without me even having to purchase it beforehand! And most importantly, my skins never looked better!
Overall I had a lovely experience there and I’ve already recommended them to a few friends. HIGHLY RECOMMEND!

06/​01/​2016
I just had the worst Groupon experience ever today!
I was giving an appointment today for 2pm for Microdermabrasion with laser photo facial at their Manhattan 5^th avenue office.
There were two man at the reception desk, they made me sign a disclaimer form and wait (no greetings, no smiles).
I’ve been waiting for over an hour in which time both of the front desk guys completely ignored me, no apologies for waiting, nobody even bothered to offer a glass of water (it’s a hot day today and took me an hour to get to the place of the appointment). I have never seen anyone with less personalities at the front desk of the beauty services than these two clowns !
I finally started asking what is going on
and then a third man appeared (didn’t introduce himself either, but looked like he might be an office manager) and he finally sent out one of the guys to check inside. Upon his return the guy ignored me again without any explanations and upon waiting for another 10 min the manager returned and ask the guy what happened. The guy answered to the manager in the manner that I couldn’t here his answer and then finally the manager told me that it could be another 30 min wait and finally apologized.
At this point I was totally disgusted with the service and walked out of the office.
I completely wasted almost 3.5 hours of my time today (over 2 hours commute to and from and over an hour wait) and had the worst customer service experience ever!
I would never go back to this business again and would like to warn everyone else to stay away from this place!

Tried coming to Laser Now after purchasing a groupon. The scheduling was pretty easy to do online. Unless you have time to waste waiting around, I don’t recommend it. I had made an appointment for 12:30. I had received a confirmation and reminder via text message, and twice by email. When I got there I was told it would be a few minutes. Almost 20 minutes later when I asked how much longer it would be, I was told that James was with another client. When asked if this was a double booking or to even reschedule, I kept being told to «call the number»
It’s obvious they don’t care about customer service, they didn’t even bother resolving the issue or even making eye contact, so rude!

I came to Laser Now about a year ago through the Unilocal deal ($ 75 for microderm/​photofacial) and I have been a repeat customer since then.
This is not a spa, which is what some people expect. It is a rented office space, with a shared bathroom. So basically, do not expect luxurious surroundings. What you do get is laser service at a reasonable price, and that is why I have repeatedly returned. The business runs lots of deals so the schedule gets hectic and runs very late sometimes. This has been the greatest problem for me. There has to be better communication with each client about exactly what they are having done, and how much time will be dedicated. I have been angry about cancellations and long waits, but James is so nice, extremely personable, and went out of his way to make up for this.
As far as the effectiveness of the laser removing dark spots and beauty marks, sometimes it works and sometimes it doesn’t. In my personal experience, the waiting time for the spots to fall off is much longer than what is explained. It takes up to two weeks for the spots to come off, and longer for the skin to be completely clear. I’ve had some spots treated twice and they still remain. I’d say that my success rate with the treatments has been about 65%. I brought in a family member who had three treatments, and had no success with the spots coming off or getting smaller, they all remained in tact. It all depends on your skin type, condition, and what marks you are treating.
I will definitely be back for another treatment with James in the future, and I would highly recommend that you give him a try.

James is a cool, friendly guy and has been very helpful with his consultations & treatments. Although I have yet to see a satisfying result from the laser — and hoping that I will after another treatment — I am happy with the service I got.

ONE STAR ONLY!
I purchased a Groupon to try 2 Dermal Pen treatments. It was a hassle making the appointment as the Fifth Avenue office is open a limited number of days.
I received 3 strange text messages confirming my appointment, THREE. I arrived at the office 5 minutes early, checked in with the receptionist.
15 minutes later, I asked if they knew I was here. 25 minutes later, he came out to greet me.
After initial chit chat, no apology for keeping me waiting 20 minutes we left his small dark appointment room and he escorted me to a hall bathroom in order for me to wash off my makeup. The bathroom was disgusting… it smelled from fecal matter and waste. I would have preferred being asked not to wear any makeup to the appointment.
The dermal pen service was executed. It felt strange… I’m hoping my collagen will respond and starting producing more of itself. Painless procedure. I tipped him and left.
My second appointment I did not receive any confirmation emails. I arrived on this dark and rainy New York day 5 minutes early for my appointment. 35 minutes later I left unseen. That’s right, I left at 11:35, UNSEEN for an appointment scheduled for 11:00 AM No consideration for my time or energy. Yes, he has my telephone number and email address. Easy to contact the client.
There are many LASER spas in the City. Why go to one who doesn’t care about their clients? RUDE and DISGUSTING treatment.

To be honest this place doesnt deserve a star but James communicative skills were by far the only thing pleasing, THIS earned Laser Now in Flatiron one star.
1. I got there before my scheduled service and prior to me arriving James texted saying he was running behind (this is where the one star was earned). I appreciated the text but i wasnt happy with the half an hour wait to see him.
2 The appearance of the office that was shared with other businesses, as well as James personal work space, wasnt exactly pleasing on the eye. There was an old, and not to mention dirty, lab chair that I had to recline on and WITHOUT a paper cover that you would see at any professional establishment of that kind. I decided to proceed because sometimes the dingiest places can turn out to be one of the best. I was completely wrong. As James was performing my microdermabrasion he touched any and everything with the same gloves that he then put on my face. Furthermore, I had to then help with the completion of the microdermabrasion where he proceeded to walk me to the shared bathroom and have ME do all of the cleaning of the product used. Ive had microdermabrasions done before, and this was a first.
3. James was very informative of the benefits of photolaser, mentioning more than once that it would be beneifical for me to get. It felt like he was trying to get me to add this onto my session.
4. To end my session, James did not offer any moisturizer or sunscreen to protect my face as he mentioned I should do while he was conversing with me through our entire appointment. I walked out with crystals all over my face, neck and hair. My face felt extremely dry and as I write this review burns a bit (I swear I am trying not to be dramatic here).
To sum this review up, im not sure how the other reviews came about but I will not be returning back to Laser Now.

Had an excellent experience with James — he was easy with scheduling, extremely friendly, spent time to explain everything, and made me feel incredibly at ease. I will absolutely recommend/​return to Laser Now.

I had always been aware of these little nests of spider veins at the webs of my nose, and the broken capillaries here and there, two of these rosebud blemishes large enough to be part of the landscape of my face. But it wasn’t until I had a corporate photo taken at our last All-​Hands that I noticed just how startling these blood spots (that’s what they are) actually were. A few weeks later my daughter photo-​shopped a picture she took of me just for a joke — got rid of my blemishes and man — I thought I looked pretty sharp! LOL So I looked around online and couldn’t decide what laser center to visit until I got a Groupon for Laser Now on Fifth Avenue. The testimonials on Unilocal were generally excellent so I went ahead and made an appointment… Best decision I have made for my looks in years! James worked on me thoroughly, as I had my whole face done. The slight pinching pain of the little laser shock is negligible, quite bearable, not a big deal at all. But the results! I was expecting good ones, but I couldn’t believe how completely clear of broken capillaries and spider veins my face became. (Okay, one ½-​inch spider vein by my nose doesn’t want to go away, but otherwise… Poof.) There are visible marks on spots immediately after they «zap» you, so you might want to host a dinner party on the night after the treatment (or maybe you don’t care?) but as promised, these spots went away in 3 – 7 days.
So if you want to get rid of what I wanted to get rid of, you really should check out James at Laser Now on Fifth Avenue in Manhattan and somewhere out on the island, I think.
Plus James is a great guy, too.

I found this place through groupon and it’s my first time having laser procedure I was super nervous at first. But James is super progressional and nice to me. He explained everything to me and made me feel very safe to go through the procedure. I will have to wait to see how my skin go. If everything goes will I will definitely recommend my friends and family here

This place is the real deal! They use the latest state of the art technology and the staff was extremely knowledgable and obviously well-​trained. James actually took the time to explain everything step by step and really took time to be precise. You don’t feel rushed at all which makes for a calm environment, perfect for relaxing while you’re getting zapped. I’m sure they get a lot of happy, returning clients and I will surely be one of them!

I was extremely pleased with my visit to Laser Now. James is clearly very experienced and has a warm and friendly manner that immediately put me at ease; chatting with him distracted me from the discomfort of the laser. He zapped areas that previous technicians didn’t touch and even lasered a large dark spot I’d thought could have only been removed with a knife. I highly recommend Laser Now and will return the next time I need a treatment.

Dr. James Ehrlein is the bomb. He gave me a consultation on my legs and was able to do the laser vein removal instantly with no problem. While I was doing that, he gave a great recommendation on a facial, which I happily added on to my services and I came out feeling great. Good doctor, sound advice and the office was comfy and cozy for a future visit.

I saw a Groupon deal for skin tag removal and pounced on it. I had been checking around for a while (for my dad) but most places were super expensive and charged over $ 100 for the removal of a SINGLE tag! (Outrageous, I know!) Not to mention, the consultation fees were around $ 100 or more.
Anyways, I thought the prices were too good to be true, so I called up Laser Now to inquire about consultation fees and guess what? There was none! Needless to say I was pretty stoked. The guy that does the treatment (James Ehrlein) told me that all the skin imperfection treatments (tattoo removal, skin tags, sun spots treatments, etc) were between $ 39 and $ 99, which were the same prices on the Groupon, so I needn’t purchase it.
James was such a pleasant person on the phone, I anticipated a really great experience on the day of appointment and I was not disappointed. The office has a really nice ambiance and the location is pretty easy to get to. James explained about all the types of laser treatments that are out there and then more specifically about the ones that they offer. My dad who initially was a bit apprehensive about getting the skin tags removed became much more comfortable because of James, whose bed side manner was just impeccable. Even after the treatment, we all sat and talked for about 15 minutes (which probably cut into James’ lunch hour, oops!)
The type of laser (non-​ablative) skin tag removal we did is the kind where the skin tags will fall off gradually, because it doesn’t involve cutting them off at the time of treatment. So, we’re just waiting to see how well the treatment worked. There was very minimal discomfort after treatment and I’m positive it’ll turn out great.
There are so many positives about Laser Now and the wonderful people that work there, that I will always recommend them.