Knickerbocker Cleaners

Never have problems — I’m surprised about the other reviews. My clothes look brand new when I get them back. I prob use their dry cleaning services about 1x per quarter. Prices are reasonable (ex: 2 suit jackets a shirt and 2 cashmere sweaters under $ 75) in this neighborhood and the delivery is a huge convenience.

Friendly & helpful staff.

Reasonable Prices with get all of my stains out but more importantly reliable with
Free Delivery, Wash and Fold and Expert Tailoring too.
About tailoring, Mr Park is a great guy and is an expert tailor. I couldn’t be happier to meet him because he tailored my suit to perfection and is one of the nicest person I’ve met

This sunny Friday in March was rained upon with draconian & insolent Poor service. Argumentative, petulant and combative are not the traits I wish to be confronted with when you do poor and incorrect work on grand Mum-mauw’s prized mink fur that was bequeathed to Moi. I asked for a simple clasp and hook on a mink scarf, and it was added on uneven. Erm… Huh? Beg pardon? That’s like going to a bank teller that can’t tell a one from a 10! A shoe maker that can’t cobble… A wick-​less candle stick maker. Appalling, poor service. When I had to quarrel to get it corrected, I was told to come back in the morning. Came back the following day and then I was told «oh the sewer» (oops did I write sewer, as in cess pool… As in feces… As in… fix my damn fur!) yes I just made up my own word «sew-​er: janky uneven work at knickerbocker cleaners». I was told «oh the sew-​er just left, you didn’t come early enough». Even though you’ve got my phone number, you didn’t think to call, if he had to leave?!? And why am I arguing with you to spend MY money. «Avert your eyes peasant, do not meet the gaze of your betters!» I nearly deign to say. AVOID THIS PLACE. But don’t take my word for it kiddies, read the other reviews. thumbs down. Insert middle finger emoji here _​_​_​

This is the kind of place where your items may «vanish.» I wouldn’t bring anything nice here. Serves a purpose for a cheap wash and press.

We’ve been using them for the past 20 months when we moved on the block. We used them for the convenience. We used to use them for laundry, but they came back not smelling fresh, so we stopped using them for this. We still used them for the dry cleaning, despite being more expensive than nearby cleaners. Today, I went to pick up a pair of trousers and mention that I forgot to tell them that the trousers were returned with the zipper broken. I had to use the trousers with the zipper broken so did not mention it right away. The guy started shouting at me when I remained annoyed (I did not raise my voice) that he did not care to lose my business over a zipper that his business broke! Very very bad business practices, and so I will NOT come here again! At the end of the day, you want to feel good about services that you pay for, even if a little more inconvenient. Don’t risk getting poor service! There are many nearby alternatives! I am still shocked at the guy behind the counter being so rude!

DO NOT USE THIS PLACE. I used them for over 6 years since I live a few blocks away. I recently went to get a pair of jeans hemmed and tightened. They made them so thight i couldnt even get my foot through the bottom. I brought them back to be fixed and they refused to fix it without recharging me another $ 30 for letting out the hem when i had already paid $ 50 to get them tightened. I said to him «so you would rather loose a client then fix these for me». he could give a shit less. NEVER using them again

I have been using Knickerbocker for a over a year and a half but lately, my lighter colored shirts have been coming back with inexplicable brownish stains in odd places. Their alteration prices are decent but if you want a true tailor — there is one on 54^th between 2^nd and 1^st.

When I came to pick up my dry cleaning you left out a few dresses out. Normally I would come the next day and wouldn’t mind so much, but in this case you closed early on a Saturday and aren’t open the next day. I have to leave on a business trip tomorrow now have no way of getting my dresses. I’m emergency shopping right now because of it. Next time please be more organized and give me all of my clothes together!

Great service, never an issue

DO NOT GO HERE. Lured in by their low prices and free delivery, I decided to give Knickerbocker’s a try. I received my laundry back folded — BUT NOT WASHED. Apparently not the first time this has happened, either, as several other building residents confirmed they had similar experiences.

I used to go to these cleaners for about two years, even though they did not deliver to my job nearby. The main reason why I switched to these cleaners was because my former cleaners always destroyed the buttons on my shirts. Well, maybe not always, but just about. It was annoying. With Knickerbocker Cleaners, I never had destroyed buttons. And that’s the end of the good news in this story. But read on.
About a year after being their loyal customer, I went to pick up some shirts and take them to my job. I noticed a button-​down shirt — almost identical to mine — hanging in the back. It wasn’t a very typical shirt. It was a blue and black plaid G Star Raw shirt with epaulettes. I ask the employee, «Is that a G Star Raw shirt? If so, I think that belongs with the rest of my shirts.» He says, «Oh,» after which he wraps the shirt in plastic and gives it to me with the rest of my shirts.
Fast forward a few months later. I had a blue Club Monaco blazer that I was looking to pick up. I noticed that the blazer was missing from this recent drop off, so I asked the employee where my blue blazer was. I described it, saying that it was dark blue, fairly lightweight, and had a Club Monaco emblem on the inside. He said that the cleaners did not have the jacked. I then asked, «Are you sure?» to which he responded «Yes.» I told him that I was fairly sure that I dropped the blazer off at the store, and that I would check back with him in the near future to see if the blazer had turned up.
Unsurprisingly, after scouring my apartment for the blazer, I could not locate it. I went back about a week after speaking to the employee about the lost blazer. I told him that the blue blazer wasn’t at my house, and that I distinctly recalled dropping it off at the cleaners. He insisted that they didn’t have it. I asked the employee «How can you be so sure you don’t have it» — to which he replied «We don’t lose things.»
At this point, I’m losing my cool. Not only because I think the cleaners lost my clothing, but also because the employee just implied that the cleaners are perfect. Instead of having a conniption fit, I tell the employee that he almost lost my G Star Raw shirt, and that — just as easily — the cleaners could have done the same thing with the Club Monaco blazer (i.e., lose track of the customer to which the article of clothing belongs). I ask for a store credit or a payment for the value of the jacket. He insisted that the cleaners never lost the jacket.
After a few moments of inner mediation, I tell him simply that I will never step foot into their store again. The employee remained mum.
It appears that I am not the only customer that has lost clothing at Knickerbockers. The moral of the story: read the Unilocal reviews and stay away from these cleaners, unless you like donating an arbitrary amount of your clothes when you get them cleaned.

I was a customer for about 2.5 years even though I should have stopped going there much sooner. They once lost my wash & fold clothes for 2 days before finding them (and they accidentally gave me somebody else’s clothes initially). I finally stopped going when they lost my sheets and refused to pay for new ones or even to give me credit. Too many other options in the neighborhood waste your money here.

These people do not know how to run a business. They do not deliver when they say they will, they are over priced and they lost 2 pairs of pants and a dress of mine. Instead of offering me a credit they yelled at me and blamed my doorman. Will NEVER go back.

Very unreliable. I ask for something to be ready on Saturday and I receive it on a Tuesday.

WHERE DO I START?! I can’t even believe I am forced to give these JERKS 1 star! I want to give them 0!
My only experience using this cleaner was this week, and it will be my first and last! My roommate has used them for a year or so, with little issues and I recently moved to the area and decided to also use them. I called them around 7am to have my laundry picked up and explained to them that I was a new customer. The guy on the phone could not understand me (I was speaking English) and I could not understand him (he was speaking mumble). They took about 30 minutes to pick up my laundry. I explained to the guy picking up what stuff was delicate, dry clean only, regular wash and fold. He just looked at me like I had three heads. Didn’t write anything down. So as soon as he left, I called back right away to make sure my account was noted. Hello? There is no way that guy’s memory is so good he doesn’t need to write things down… and I was so afraid they would wash and fold my dry cleaning and dry clean my sheets! I also told them to note my account because I would not be home until 6pm and would call to have it delivered then. I let them know I would like to put a credit card on file… they didn’t understand what I was saying so as I was on my way into work, I finally gave up and told them I would call them later with it.
At 6:10pm I called to have my things delivered to my apartment. The guy still couldn’t understand my name, address, or telephone number (probably because when I finally got my stuff back they butchered my last name). He kept yelling at me and told me he was too busy and hung up. WHO HANGS UP ON A CUSTOMER?! I was soooo beyond LIVID, that I marched up the few blocks to the store to give them a piece of my mind. I paid them in cash at that time and told them to deliver my things immediately (as they were soon closing and I needed my things back same day). After paying the $ 51 dollars I owed, he refused to give me a receipt and kept saying there was no way to reprint receipts and that my receipts would be on the bags when delivered. Finally my things arrived. Well the total of the 3 bags was $ 31, not $ 51!
So thanks, Knickerbocker, for ruining my day and STEALING $ 20 bucks from me (which I can’t prove thanks to you never giving me my receipts)! I will never use you again — and all of you would be smart to pass as well!

SUCKS! On more than 1 occasion I’ve dropped off clothes and bed sheets for a wash and fold and they come back with yellow stains on them. Not only that, they don’t wash on premise, which is very important. Brand new white towels have disgusting yellow stains on them and they’re not even soft, they literally feel like a carpet after I took them out of my laundry bag. Go to all-​washed up on 54^th near 1^st avenue if you want shit done right.

I have been using this place for almost two years now, and while they aren’t perfect, they have provided very good, consistent service.
first, the positive: competitive prices for the area; they can usually pick up and deliver within about 20 minutes from the time you call them (and often much quicker, if it’s an off hour); very good tailor as far as i’m concerned, i’ve had lots of work done on pants; wash and fold and dry cleaning (or wahtever they do to nice clothes) is very well done, usually about 48 hrs time; never lost any article of clothing of mine (but once I got other people’s stuff in my laundry — ONCE, in two years)
the negative: some of their employees don’t speak english, so you have to be specific with what you want done, and if it’s at all complicated you should write it down; if it’s busy, they sometimes tell you they’ll deliver within 15 minutes, but it takes 30, which is very annoying to me because i’m often in a rush to go somewhere when i first get home from work, or in the morning obviously, when i usually call; sometimes they lose collar stays (no big deal, just remove them beforehand);

While I haven’t used their dry cleaning service in a few months, I can say I never had problems with anything I sent them. Just needed to be sure I specify things right down to the last detail (ex. white shirts laundered/​pressed, colored shirts dry cleaned, etc.).
For tailoring, I almost always bring all my (designer) jeans there for the pant legs to get hemmed. I always ensure they state original hem, which usually they ask first.
As for jackets though, I’ve had two jackets done by them and it wasn’t exactly done «professionally», so I would elect to go somewhere else for that.

JERKS.
I sent my clothes in for a simple wash (pick up and delivery laundry service!) and I was told I’d get my clothes back by the morning. The next day, not only did they not deliver my stuff until the evening, they charged me 60 dollars! Turns out they dry cleaned my jeans (my $ 40 H&M jeans), shirts that didnt need dry cleaning, and a very lame sweater.
I went into the store to complain (after all, I only asked for a simple wash) and the owner acted like it would be totally weird to wash jeans and not dry clean them. Apparently he had never heard of reading a label before.