Spa Martier

I got my nails done by Alexa and she was incredible! So sweet and personable. She worked incredibly long and hard to recreate a design I wanted. She got it exactly right and offered to do it as many times as it took to get it right. It was also very inexpensive compared to most other design nail places. I definitely recommend her!

I must say the ambiance of it is incredible. I received a pedicure from Karina, I have to say that Karina is a gem. she made me feel so relaxed and comfortable. She also gave me some advice on taking better care of my nails. She took her time doing my pedicure and manicure, I didn’t feel rushed and I could tell she really knows what she’s doing. She explained everything she did step by step and I really appreciate that. She recommended some really good skincare products from Decleor which are amazing and smells so good. I had a lovely experience at the salon today and I can’t wait to go back.

I give this place an A+!!! This is my all time favorite place to go whenever I want to feel like a princess BC spa martier really knows how to pamper their clients. I get my color, cut, and styling here… I can’t just recommend just one of the stylists/​colorists BC they are all amazing and so professional! But if i had to chose one id say samantha does wonders on my hair! When you get your waxing, facials, or spray tan done ask for Karina! She’s a doll! And this week I’m so excited BC they used olaplex on my hair and my hair looks amazing ! I love Farzad … He’s the spa manager !!

I bought a Groupon for a haircut, wash/​blow dry, & conditioning treatment. When I got there the stylist advised against getting the conditioning treatment because I was getting my hair cut. He said he’d note my file and I could come back at another time for the conditioning treatment when I purchased a blowout. While that may be good advice and it was ultimately my choice, why offer the two services together if they shouldn’t be used together? Or was this a ploy to get me to come back and buy another service from them?
While my stylist was very nice, he was sick with a cold, and continued to tell me about this throughout my session. I’m not sure how hygienic it was for him to be working with clients in such close proximity if he was so sick, additionally he really shouldn’t have continued to talk about his symptoms, it only made the situation more uncomfortable.
The salon is below a boutique, which is attached to a coffee shop. You have to walk through the coffee shop, into the boutique, & down a flight of stairs behind the cash register, to get to the salon. While I had my hair washed and cut in the salon, I was brought upstairs, into the boutique to have my hair blow dried! This was extremely weird! If the owner wants all these different business in one place, he should at least keep them separate. I didn’t like having my hair dried in the clothing store, and I’m sure the customers shopping for clothes didn’t like it either.
I would not come back here because I felt it was unprofessional and made me uncomfortable in various ways. Even the unclaimed conditional treatment couldn’t draw me back. However, I will say that my haircut was good. Nothing special, but good. The haircut isn’t the reason I won’t come back.

I see Francisco for highlights, color, cut, and blowdrying and he always works his magic. My hair looks like a Victoria’s Secret Model. The spa also does great mani and pedi.

I had a full head of highlights done recently. Absolutely amazing!!! Sam is the best. I’ve been hopping around a bit and found a salon to stick with! I was a blonde but with brunette tones and without even saying a lot Sam got me to a natural looking blonde. Definitely going back and would recommend to anyone!

Very pretty, small salon. Love the décor (think lots of chandeliers, dark leather/​wood, plush couches, etc), however the salon needed a serious spring cleaning — lightbulbs were out, walls were dirty, table tops were dusty, etc. That being said… Lamara, one of the Senior Stylists, is a magician. I walked in with an awful «ombré» dye job and he completely transformed my hair into exactly what I wanted. Yes it took a little over 3 hours and yes it was $ 250 for a color correction but my hair looks so good I don’t care! Great experience

Ok, first of all, the salon is amazing. You walk in and there is a clothing boutique and a cute little café that serves great food! I had the summer salad, it was delicious. Everyone was so sweet and the customer service went beyond my expectations. The salon and spa is beautiful and spacious. The best part is that the stylist really know their stuff! My hair looks incredible. I got Balayage with William Grusel and I couldnt be happier. He also gave me the best hair cut I’ve ever had. My hair is bouncy and voluminous. I almost didn’t write this review because I wanted to keep this place a secret, but that wouldnt be very nice, would it?! I posted a pic of my before and after so you can see for yourself.

The best pedi mani I’ve ever had and I have my nails done every other wk so have been to many dif places around the city. Def the best on the UES! And the service is A++!

I am revising my review that follows to say, I just called and apparently I had the boutique’s number (upstairs)…the person gave me the salon number after having to look for it (should have that handy) — I called, the salon has voicemail picking up (on a Thursday afternoon!??) I called again and hour and a half later– voicemail is still picking up. I reach back out to the boutique — the woman tells me she is «doing me a favor» by getting up and walking down the stairs to the salon to see why they are not answering. Poor way to run a business and speak to a client. I needed to book a blow out with Samantha or someone else quickly– unfortunately, I will never come back now. That is not the way you run a business or speak to clients!
– I popped in here last weekend in a hurry and needed a blow out — I had no appointment and it worked out well! Samantha does an AMAZING blowout— and the products used to wash my hair were great! The blowout lasted for days! I will be seeing Samantha again soon.

Such a good neighborhood spot! I go here for blow outs on a semi-​regular basis with Samantha. I’ve been going to her for over a year now and she is so sweet and kind, not to mention she does an AMAZING blow dry. She really knows hair & is very honest with you. She’s passionate about making you look gorgeous. By now she is more of a friend!
The salon itself is very clean and well-​kept. You can even order coffee or food from the café upstairs right to your chair as you are getting your hair done (which I have done too many times).
The owner should fix the washing sink though… it is about time…

Samantha is great at blow drying and cutting hair. Highly recommend.

The manager actually *yelled* at me for 25 min after a bait-​and-​switch of ‘3 months unlimited refills’ (for lash services), then called me names and attacked my character, for purchasing some kind of coupon service (vs «actual PAYING customers» (!!!) He never acknowledged the issues at hand– their lack of communication/​appt keeping/​clarity/​services/​record-​keeping, as after the first appointment I had scheduled, they failed to «remember» and had to reschedule me, after I had arranged my entire week around this very inconvenient-​for-​me-​location. He also had the gall to guilt-​trip me for ‘keeping them late on a Friday night’ after they scheduled me a 6p «half hour» appt. which didn’t even BEGIN until 645p, lasting for two hours. I am still seething and feel battered by this place, though this happened long enough ago. Why keep your business hours open until late on a weekend if you are going to be angry about customers actually booking the times? Why keep the other superfluous staff there if you do not need them to close up shop? Why don’t you have a lateness policy if that is what causes the lineup backlog?
The first clue that this is not a happy place of employment was when I first arrived for my «lost» appointment after the technician had been sent home for the day– the girl who had taken my appointment request (I had taken her name since they had already seemed haphazard) arrived sobbing after the manager told me he would have her «personally come apologize profusely» for the mistake. (A simple mistake. No need to grovel.) Also, this wasn’t explained to me until AFTER they had kept me waiting 30 minutes. Since then, they were overly skin-​crawling saccharine, which may be read as friendly, had I not had this night/​day experience. The receptionist is sweet and friendly (albeit uninformed about who comes in for which services, perhaps due to lack of salon organization, which caused this debacle).
On the plus, the actual lash technician was absolutely fabulous and highly skilled/​informative, and I truly liked her. It’s just that the management of the «salon» I find ludicrously offensive and uncommunicative, so I must give this horrible rating and explanation of «buyer beware». I hope that she finds lucrative business elsewhere, with colleagues who treat her respectfully.
Please feel free to message me with questions or for clarification.

Terrible customer service, rude, they dont call you back — their manicurist is never available. Someone needs to read a business or customer service 101 book at this spot!!!

Had a great experience at spa Martier. The couples room is gorgeous with a private shower! You can even order food to the room and have after your massage!
Def going back!

Yesterday, my boyfriend and I wandered aimlessly uptown hoping to find some coffee and a way to charge our phones after losing power from Hurricane Sandy. Despite looking homeless, the women at Martier let us hang out, borrow a charger (Of course, I forgot mine…) and power up our phones. Grabbed a coffee from their sister company next store and settled down for a good hour. THANK YOU SPA MARTIER!

Update: after I posted my previous review and it started getting «likes,» I was contacted by the people at Spa Martier who offered to re-​honor my Living Social deal. The experience was much better this time — the lady they gave me was much better and nicer, and took more care with everything. The people seemed much friendlier and actually willing to talk to me.
One thing they do need to work on is their pushiness. No, I don’t want to get a wax. No, I do not want to get eyelash extensions. No, I do not want to get a massage right now.
So overall, an improvement since if anything, this experience shows they care about their customer service. Yet there are still a few things holding me back from raving about them (the pushiness but also the fact that there is still a bit of snobbery from some of the workers there — not all, but some).
Average between the two experiences would be 3 stars. Not a «OMG I LOVE THIS PLACE» but not a «DON’T COME HERE» type of place either.

By far, this was the worst manicure I have ever had in NYC. After buying a Lifebooker deal for a shellac gel manicure I have come to realize you certainly get what you pay for, and I would have much rather paid full price anywhere else.
The nail technician or manicurist wore used latex gloves (presumably to protect her nails?) and fumbled with the tools. I have never had anyone do such a sloppy job filing my nails or cutting cuticles. The best analogy I can give is that it felt like a child giving me a pretend manicure. Less than 2 days have passed since my manicure, and two of my nails are damaged. Shellac is supposed to last for 2 weeks or more, not one day. I’ve had shellac done in the past so it’s not that I don’t know what to expect with Shellac.
The ambiance didn’t help. The place is downstairs and in a naturally very dark space, but littered with gaudy chandeliers, bulky furniture and just several really poor interior design choices.
I would have left had I not prepaid for the service via Lifebooker. I wouldn’t go back here even if they were offering free shellac manicures.

I betrayed my regular nail place to go for what was supposed to be a «spa» experience which didn’t happen. No other nail technician had ever just gotten up and left me in the middle of doing my nails. To be fair, I did tell the manager and the manager offered my friend a free «blowdry» which I think was nice. But I retract nothing I said as filing my nails short was not the problem. The cut I got, is still hurting me 3 days later (that’s how deep it is). I cant even scrub my hair when I shower, and beyond that, it was the harassing attitude of the girl doing my nails that really bothered me. Did she apologize for cutting me? No. She simply moved on to CRITICIZE me and told me se wasn’t even supposed to do my nails in te first place, it was supposed to have been some other lady but «no one knew where she was.» When I told the manager what happened, he had another woman quickly finish off my pedicure – but it was still not the spa pedicure – the other girl next to me had a spa pedicure.
My finger is still in pain, and my nails look just bad. You’re right about my nails growing back. The tears came from the harassment and the feeling of being looked down upon. Maybe it was because I wasn’t dressed too nicely that day, maybe the girl being hungry made her overreact. Whatever it was, it still made my experience negative. I get my nails done in a cheaper salon and am treated like royalty because I always tip well. I guess I didn’t expect for a «more upscale» place to 1. Cut me 2. Critisize me. 3. Abandon me in the middle of my appointment. All of those things were uncalled for. The owners seemed apologetic, flustered, and probably happy to see me leave. Will I go back? No. Nothing there seemed worth the hype – at least in the nail area. I have no opinion about the massages or hair styling-​as I didn’t use the services.

I only go here for Biogel manicure and pedicure. They are clean and do great job. I like that they are detailed and cut /​clean. The Biogel lasts up to 3wks for me and I tried different shapes, colors, and designs. They use great products and will accommodate you. This place isn’t crowded like the other places nor do they rush you. Very relaxing and best service.