Kleinfeld Bridal

Kleinfeld is very impressed with itself with good reason, the place is an institution. It is probably not the place for you if you’re looking for a lower budget dress (I told my assistant my budget and she said «we don’t do that here»). The place is full of tulle and emotions, girls were crying left and right, it was a bit overwhelming to me. My assistant was nice and patient but was clearly trying to close the deal with every dress, and trying to «jack me up» with almost every dress, which I did not appreciate. I imagine it is a very tough job, but I felt they didn’t get what I had in mind and kept pulling dresses that were outside what I was interested in. I ended up loving and going with a dress from Lovely Bride which was more my pace. They do include alterations on site which is amazing. Overall, professional, epic, but a lot to take in.

Worst experience shopping for a dress. I tried on well over 50 dresses before my wedding.
the sales people were pushy, I left shaking after I made a decision not to purchase a dress that was WELL OVER my initial budget. Does not stand up to the hype.

My 81 year old father drove over an hour into Manhattan today to pick up my sisters wedding dress. Her wedding is happening in 2 days and as you can imagine everyone is very busy taking care of last minute things. The last thing any of us wanted to deal with was the staff of Kleinfeld completely forgetting to enclose the veil and bejeweled belt that accompanied the dress. My poor dad, after being reassured that he didn’t need to double check anything, had to turn back around and pick up the missing items. This kind of negligence, after spending thousands at your establishment, is completely unacceptable. And the explanation, that it was the «seamstress’ fault» is also inadequate. Pretty disappointing– sort of just makes us feel like we’ve been churned out of some sort of wedding factory.

Loved my experience at Kleinfelds! We arrived early and checked in. My consultant, Debbie (who’s on the show!!!) welcomed me after about a 15 minutes wait (bc we were early) and took my to my dressing room with my mom and two bridesmaids. We went over details and what I liked (or thought I liked). She brought in some of my original picks and I hated them… So she went off to magical Kleinfeld land and came back with some more choices! She never once pulled anything even close to over budget and was not pushy and I never felt rushed like at some other salons. I was really torn between a dress at Kleinfelds and a Hayley Paige dress that they didn’t have in stock at Kleinfelds… She left us alone to think and compare photos of the two. I ended up saying yes to the dress! Great experience and loved working with Debbie!

My experience was wonderful at your store! Jacqualine was amazing and so professional, so sweet! she pulled the dress off the rack from Torai that I immediately loved when I put it on me. She pointed out things I wasn’t even looking at when trying on dresses I thought looked good on my figure. Jacqualine knows what she is doing in that store!
Thank you so much for making my day to come even better :-)

Thought this was the place that have everything. Turns it they just have everything tacky and ugly. Sales people are very nice.

Top notch service for my friend who is a bride to be. I’m her maid of honor and I was so struck by everyone’s attentiveness as well as the knowledge and intuitiveness of the stylist and the person who was assisting with dressing my friend in and out of her gowns. I had a wonderful time there, as did the bride to be, it was super fun. The show room is extremely glamorous and well put together, the accessories are also mind numbingly gorgeous. They treated my friend like a queen!

I went to Kleinfeld Bridal in August 2014 and it was everything I could have hoped for and more.
My mom and maid of honor came with me to Kleinfeld and the moment we walked in, we were warmly greeted by a woman at the front desk. After checking in, we waited no more than 15 minutes before my consultant introduced herself and brought us into her dressing room.
My consultant was Lisa Fuhrman and she was accompanied by an intern. The intern was a little on the quiet side (understandably), but very sweet. Lisa right off the bat displayed her kind personality, as well as genuine excitement for me to find my dress.
I came prepared with dresses I liked from their website, but mentioned an Alita Graham that my heart was set on that had recently been removed from the site. It was a dress that could only be found at Kleinfeld, but due to it disappearing from the site, I was more than ok keeping an open mind since there were so many other dresses that I did like. Lisa asked for the style number of the Alita Graham dress, then left to look for it while the intern escorted my mom and Maid of Honor to a couch in the show room.
Then, a miracle happened. Lisa brought in my Alita Graham, which was their sample dress, as well as the only dress of its kind for sale, because it did in fact become discontinued! Due to it being a sample, it was more than HALF OFF. I immediately knew that it was the one and tried it on. I fell in love with it and so did my mom and Maid of Honor. I had a few dresses in the dressing room waiting to be tried on, so even though I was set on the Alita Graham, I tried them on just to be sure. For my last dress I put the Alita Graham back on, then had my ‘Say Yes to the Dress’ moment. Everything was so perfect and everyone who interacted with us was so incredibly nice, I can’t thank them all enough. I had the greatest experience at Kleinfeld and I’m so thankful that my dress, a sample in perfect condition, was there waiting for me!

I travelled from western Canada and both times I was there I had an amazing experience–
The staff is friendly and helpful, regarding your taste and budget. I really wanted that ‘bridal experience’ and I got it, I was treated like a queen even though my budget was $ 2000(ish)
I was really happy with my dress choice and would recommend going there to anyone!
Thanks Kleinfelds, you made the whole dress shopping experience a fun one :)
The only reason they didn’t get 5 stars was because when I went back for my final fitting, I waited over 30 mins, even though I had booked an appt months in advance.
Overall, completely worth the 2 trips to NYC to purchase my dress

Oye. I wish I didn’t have to write this one, because things had been going so well…
Let me start here. Being a bicoastal family is tough, especially when planning a wedding. Shopping for a wedding dress alone is not exactly fun, especially when your mom is like, your BFF.
My strategy played out like so…
STEP 1– Shop alone in CA. Narrow down my favorites.
STEP 2– Shop with family in NY. Narrow down my favorites.
STEP 3– Bring mom to CA. See CA favorites. Pick between CA and NY dresses. Find the one. YAY!
Sounds foolproof, right? Thanks to Kleinfeld, not so much.
OUT OF TOWN BRIDES BE WARNED: you will need to be ready to make your decision before leaving town! They would not take my measurements without a downpayment. This was so not cool. Maybe some people are fine with this, but I like to think about my $ 5,000 investments for more than 24 hours before making them. Every other bridal salon we visited offered to take my measurements and let me order via phone, without me even asking.
Up until this point, my shopping experiences had been so fun, low key, and low stress. Everything you want when wedding planning. Then Kleinfeld created a pressure cooker situation for me, considering I now had 2 VERY DIFFERENT dresses I was in love with– one in CA and one in NY. I needed my mom to see both before deciding. It left such a bad taste in my mouth. If they let me go home and think about it, I would have bought my dress from them. Instead, they lost my business.
I really wish they would reconsider this policy. We otherwise had a lovely appointment. Great consultant (Jacqueline) and beautiful dresses. So unfortunate.
Other things to know:
–Do your homework ahead of time and pick your top 5 from their website. THIS IS SUPER IMPORTANT. Most of their inventory is in back stock that you cannot browse. Half of the sales floor was over my budget of $ 5000 and Pnina which is not my taste. 75% of my dresses (including my favorite) were not on the floor, and I would have never seen them if I didn’t pick them from their website.
–I would not recommend coming here for your first time out, unless you know EXACTLY what you want (like, you flew from Texas to NYC for a Pnina dress that you can only find there). There’s almost too much to see. Figure out your favorite silhouettes first, and then come. You’ll have a MUCH better experience.
–I was pleasantly surprised how calm the store seemed, even though they were super busy. I was expecting to be overwhelmed, which was not the case. Nice job for a large store.

This place is a joke. It is a conveyor belt for pumping out dresses and they sure do treat you like that. You don’t have the option to look around at dresses, and the ladies think they know you so well that they can bring whatever. Reality is, there are so many other dresses you would have rather tried on. When you ask who makes the dress, they won’t tell you because they don’t want you to buy it somewhere else for cheaper. They are not fooling anyone. If you were running a business practice where you were not up-​charging clients, then there would be no reason to hide the brand name.
Just shady, rude, and feels completely inauthentic. Not how you’d like to buy your wedding dress, unless of course if you like those attributes.

I never write Unilocal reviews– this is my first one– here goes…
WOW WOW WOW! That is what I have to say about my Kleinfeld’s experience.
I went everywhere to look for a dress, Saks, Lovely Bride, Gabriella’s…each place shoved me out of my appointment as though I was purchasing a $ 20 dress from Marshall’s– It was really disgusting to see what lack of service was out there… Each place treated the brides as though it was a wedding factory and assumed that they would be purchasing a gown there.
I have to admit I was hesitant about shopping at Kleinfeld’s because I didn’t want to go somewhere that I know so many people go to– I was scared that I would see the same old dresses there that I see on everyone… I also had my heart set on this beaded Anna Campbell gown at Lovely Bride and I felt it was hard to beat… but the overall experience at Kleinfeld was so incredible that I felt so much more comfortable purchasing a dress with them, the inventory there was unlike any other store and allowed me to stay within my budget while still accomplishing a gorgeous glamorous look.
Paula was my consultant — she was INCREDIBLE– she knew exactly what I wanted and on the last dress I tried on got me to step outside of my comfort zone… and into my official wedding dress! She was caring, thoughtful, patient and full of knowledge. At the other bridal salons that I went to the consultants put zero thought into the dresses that I tried in– in fact I ended up picking all of the dresses myself because the help was so poor. With Paula– I didn’t even have to think! She just got me, my style, and was able to select the perfect dress for me– I really trusted her which is something I didn’t get at any of the other places that I went to.
For my initial measurements– there was a team of 2 girls taking my measurements, another 2 helping me with the accessories, I got so much attention there — for such a big place– they really make you feel like the only person in the room!
I love that Kleinfeld’s sends you follow up emails and reminders and surveys before your appointment– they are so incredibly organized it gives you such a feeling of ease and calm!
Everyone I speak with now I will recommend Kleinfeld to and especially Paula. Great job Kleinfeld team you have made one extremely happy customer! Thank you thank you for making my experience such a memorable one!

This was the second place I went to look for a dress and my experience was AMAZING. I would definitely recommend this being your second or third place to look for a dress because you will most likely find one, and will have already eliminated any thoughts of something better. I worked with Shay and he was the best. Super patient, helpful, and passionate about his job. He wasn’t pushy at all, but also wasn’t OVERLY nice, which I can’t stand about some sales people. I really felt like we were were a team and that he had the best intentions in finding me my dream dress. I got multiple follow up emails saying thank you and asking about my experience, which was great. I even got an email from Ronnie the co owner with a phone number to reach him night until midnight (do these people sleep?)
I cannot rave enough about this place, but again my only advice is to make this one of the later stops just so you have something to compare it to and will know it’s the best

Don’t go to this store if you don’t have a high budget…
The consultants are not very friendly, and she didn’t allow me to walk on the store to see the dresses, I tried only tha dresses that she brought to me.

I was a little skeptical after reading previous reviews and having a few friends who had not enjoyed their appointments. I had previously only gone directly to a number of designer showrooms (Vera Wang, Monique etc.) and was very unhappy with my experiences. Kleinfeld’s made up for it all. The service, attention to detail, and overall atmosphere at Kleinfeld’s far exceeded anywhere else I had been.
They were running about 10 minutes behind but we did not mind. My girls were seated in the main room on a cute/​comfy couch. My dress guru, Jackie A., was AMAZING. She quickly got me the dresses I had listed in my «Top 5», brought in excellent recommendations, and let me try on the same dress about 10 times when I wasn’t sure without so much as blinking. When I noticed that we were going over time a bit, she mentioned that because we had started late, she would be tacking on the time to the end of the appointment. So considerate!
Overall, I was treated like a bridal princess. I had not felt happy or beautiful after leaving past appointments but, after going to Kleinfeld, I finally felt like a bride.
Thank you SO MUCH to Jackie A. and Kleinfeld’s!

AMAZING experience.
Busy lobby but our girl Megan saw us within 5 minutes of walking in. Time was spent getting to know the bride, her story and vision just like you see on TV. My sister, the bride had dresses pulled twice before finding THE dress.
Megan was so sweet and professional. The process was so seamless and stress free!
I would recommend Kleinfeld to any bride looking for the perfect dress! Amazing, fun way to shop! Love it here!

It was only my second stop on my bridal gown tour and it couldn’t
have been more amazing. Paula, my consultant, was so lovely, sweet, and
respectful. She respected my budget, my style, and made me feel like an
absolute princess. Although I know they are jam packed and crazy busy all
the time, it still felt so personal and it will be a day I never forget. I
found the perfect dress!

I had an appointment at 4:15 and wasn’t called until 4:30 which cut into my appointment window. There was a lot of people waiting in the waiting area but I was called before them.
Tons of employees. I had Diane (who’s on the show) and she was very friendly until I didn’t «say yes to the dress» and she was annoyed. She pulled great dresses but I wish I could’ve looked as well.
They have a lot of exclusive and new designers. Prices start at $ 2700 if I remember correctly.
I didn’t come here because there’s a show filmed here. I came because of the large range of dresses and designers. They seemed to have a data base that told the consultants of other dresses that are similar to the one I liked which was awesome. But like I said, I wish I could’ve pulled some dresses myself.

I can’t believe I made it! Staff is fabulous, dresses are outstanding.
Here with my knight in shining armor and girlfriend, I’ve been waiting for this my whole lifetime.
Found my dress for just over 12,5 (a gift from my loved ones).
This place like being on a billowy cloud of cotton candy only for a moment-​be back in fall. Embracing every moment of this for tomorrow is not promised.
It’s almost impossible to be dissapointed here in my opinion, gorgeous happy brides everywhere!

I’ve watched «Say Yes to the Dress» several times before, but I never dreamed I would be even close to the actual place. It turns out, there’s an application link on their page to be on «Say Yes to the Dress» (So it may be easier than we think to get a spot on the show?). Easy or not, I highly recommend trying on some of their world famous dresses!
Fortunately I decided to dress shop off camera, but after stepping foot inside Kleinfeld’s, I was able to view the excitement of doing it for the world to see! After waiting for about 15 minutes (time goes by quickly because it’s fascinating chaos inside), a very peppy woman took my friend and I past the great room (the place where the show films) and into the tiny hallway where the normal folks try on dresses. We had a fairly normal-​to-​small sized dressing room for the situation. Our helper, Alyssa, gave us water and started with the questions:
«How much would you like to spend?» (6 to 8k)
«When is your wedding?» (Next Year)
«Where will it be?» (Germany and California)
And then a few fun things about how my future husband and I met.
I tried on 7 – 10 dresses in the price range I provided her. It was slightly overwhelming and very quick. I wanted more free time with the dresses and it would have been nice to walk around for a few minutes in them. A bride needs to be able to move! All in all, the experience was exciting and very helpful. It really solidified my love for lace!
The thing I didn’t like was that she picked them out for me. When I shop, I want to do the choosing. I understand their process, but I maybe I would have liked something she didn’t think I would like, you know? Additionally, there was no voluntary flexibility in going down in price. I see now on their site that they have gorgeous dresses for far less than the 6−8k range I suggested, but the rate of her choosing made me feel like there were no cheaper dresses.
Boutique Employees: Simply because a customer says they will pay a price, does not mean they won’t be «Wow’d» by something less.
I suggest if you go to Kleinfeld’s, you pick a few different materials with which to work. Do a little research before you go too! The day I went was the day Pnina Tornai was having a trunk show. If you do your research, you can see what might be there and ask for it specifically. I hadn’t done my research so luckily Alyssa helped with this and introduced me to this fabulous Israeli designer. Had I chosen the Pnina dress, I would have also received a discount. So this is something to ask about as well.
There were so many beautifully detailed dresses and an absolutely adorable one by Mark Zunino. I also tried on one from Tony Ward. Unfortunately I walked away only remembering three names! This is not a good promotion of the designers. In addition to gorgeous gowns, they really need to start handing out a pen and paper so future brides can remember all the designs and designers.
I give Kleinfeld three stars because my experience was exciting, but «meh.»