Kiehl’s Spa 1851

I just had an amazing facial with Elizabeth. After analyzing my skin, we decided on a deep cleansing facial with an oxygen upgrade. Elizabeth’s whole demeanor is gentle and relaxing. She gives a fantastic massage and makes the whole experience a joy. I met up with a girlfriend afterward who immediate noticed the difference in my skin’s appearance and booked her own appointment, despite having had previous negative experiences with facials. It still feels super soft and smooth days later. The spa itself was, also, really nice. It was very intimate and had lots of windows, so I didn’t feel claustrophobic as I do in some spas, or like I was on a conveyer belt. Highly recommended!

I recently had a fantastic facial with Elizabeth. She was incredible professional, friendly and very informative. She gave me a relaxing massage and treated my skin with a variety of amazing Kiehl’s products that had my skin feeling great. A number of people remarked on the difference in my appearance. With Elizabeth’s advice I have been able to work out a new skin care régime that will have my skin looking and feeling this great on an ongoing basis!
I will definitely be back for other treatments at Keihl and with Elizabeth specifically!

This is such a great find! The staff are all really friendly and the atmosphere in the treatment area upstairs is peaceful and relaxed. I had a facial with Elizabeth and she was incredible — gentle and calming every step of the way. Highly recommended!

Came here looking for something to fix my tired eyes. They gave me a few samples to try along with some really pricey overnight stuff and another brightner serum. The brightner did work, but more like a temp concealer fix. The end result however is far better than what I got at sephora. They have an excellent return policy, so you really get to try their products out. So far, 1 out of 2 suggestions is working well for me.
Very nice store with excellent staff. A bit expensive, but apparently for good reason.

After a long, stressful week at work, this place brought back my sanity. As soon as I walked in I felt calmer. The staff was extremely welcoming and friendly. The manager Melissa was so sweet — it was freezing outside and she saw how cold I was so she brought me a cup of warm tea right away. I had a massage scheduled with Kumi. Before we started, she asked which parts of my body I wanted her to focus on most. She did a fantastic job — I was very relaxed the whole time and I left with absolutely no knots at all in my body. She told me where I had the most tension and gave me recommendations for avoiding it in the future. I highly, highly recommend this place.

What a fantastic experience I had! The team were so welcoming and supported my every need. Joseph was there to greet me and displayed ample product knowledge!
I will certainly be back soon!

Top notch customer service and amazing facial and massage. Wish they had the October specials all the time so I could visit more often, as it is quite pricey regularly. Was great to get product recommendations after a facial instead of just in the store, as I knew the suggestions were tailored specifically for my skin. I will definitely be visiting again!

Why doesn’t this Spa have more reviews??? My skin was in dire need of some TLC so I booked a special for Columbus Day. My aesthetician, Peter, was DA BOMB! (do we still say that? Lol). I came in for The Ultra Facial, but after assessing the condition of my skin, he gave me the Deep Pore Cleansing Facial at no extra charge! This was the best 60 minutes of my life! Peter really knows what he’s doing. He’s knowledgeable, calm, respectful, and witty. I left the salon with a beautiful glow, smaller pores, a bright smile, and lots of samples I’ll be sure to use! My coworkers noticed the improvement in my skin as soon as I got to the office the next day.
The only reason why this Spa doesn’t get 5 stars is due to the overal décor. It doesn’t really feel like a spa. I don’t remember burning scented candles, etc. The treatment room was just OK. Nevertheless, I’ll be back! Peter is the man!

I expected more from a pricey high quality brand.
The massage was not that good and my facial was good. She really extracted a lot so i really liked that but at the same time i felt rushed. I just don’t feel like the price matches the quality of the service.
The products are amazing but the spa… eh.

I received a very nice facial here and the staff were excellent. However, I don’t really see much of a difference with my skin. Granted, my skin isn’t in too bad condition to begin with. But it still has red around my smile area, and just normal signs of aging. If you’re looking for something to make you look dramatically younger, facials aren’t really it.

This was a great experience all around. I went into Kiehl’s a week before the spa appointment to pick up some Christmas gifts and stock up on the products I always use. (Sidenote: Kiehls has amazing products. I have a lot of issues with most face products – I’ve had terrible rashes and hives before but Kiehls works really well!) The saleswoman helped me with the products and helped me set up an appointment at the spa since I had a gift card for it. She told me that I needed to see Joanna and found a time that would work for both of us.
When I got to the spa, the waiting room was amazing. I was immediately offered tea, and I wasn’t rushed with the paperwork. Joanna walked me through the different treatments she could offer me since I didn’t know much about getting a facial. We decided on a deep pore cleansing. I didn’t know how relaxing a facial could be! I haven’t been that relaxed in such a long time. She explained some of the products to me afterwards but wasn’t pushy at all.
I left with glowing skin and much needed relaxation. It is pricey, but if you can afford it, definitely go. And definitely see Joanna.

I had a deep cleaning facial last week, with Joanna. Joanna was kind and was doing something for me, the entire appointment, I walked out of Kiel’s with glowing skin, looking far better then when I arrived. I will certainly return to Joanna and Kiel’s for my next facial.

The staff here is (surprising to me) So so knowledgable about skin care and which products they would or would not recommend for your needs. Rather than just sell you an expensive product, they spend time to talk you through their recommendation, have a look at your skin and even send you on your way with a few samples. I had a very positive experience here and will definitely come back for an oil removing face wash, shampoo and conditioner.

I came in for a deep pore cleansing facial with Joanna a few weeks ago and could not have been happier with the experience. After learning that I was on a medication that makes my skin pretty sensitive, Joanna was able to customize a facial that wouldn’t be too harsh but would still be the deep cleanse I needed. She was patient and walked me through everything she was doing and why, and made a lot of great suggestions for how to care for my skin type.
The facial was 90 minutes and there was something happening to me every second, I can’t tell you how many places I’ve been where they slap something on your face and then leave the room for 10 minutes. I broke out a little bit in the few days after the facial since it had been forever and there were extractions which brings everything to the surface, but once that cleared up my skin looks amazing and I’ve gotten plenty of compliments in the last few weeks.
I left with some great samples of products I’ll probably end up purchasing because they’re so perfect for what I needed at the time, I will definitely be back!

Five stars for Frances in the spa! I go to her now for deep pore cleansing facials and I am super happy with how my skin has looked thus far. Since moving to the city my face has been riotous from the pollution/​summer gunk but she really works magic. She’s attentive, really cares about my skincare routine and the health of my skin, and she makes a huge effort to customize my facial every time depending on the fluctuations in my skin condition that week. The sales staff and receptionist could be a little less chilly, but Frances is so warm that she makes up for it. The actual spa is great, too — the rooms are lovely, comfortable, great mood music and the whole space is pleasantly quiet without being too detached and otherwordly. I used to be a Kiehl’s customer and although my loyalties for daily skincare have changed, I won’t go anywhere else for a facial.

Terrible customer service, both ladies working in the store behaved as if I was inconveniencing them by daring to interrupt their conversation with my attempt to purchase their products.

I haven’t experienced such bad customer service, well, EVER. When I stepped inside, there was no other customer in the store, I’m not surprised…
I asked one of the sales associates for a sample of a facial mask. He said that they don’t have samples. I asked if he could possibly make one for me because I would like to try it. He gave me this annoyed, displeased look on his face. He told me there were no tiny plastic sample tube he could put it in. I was a bit surprised that they ran out of them… I don’t know if that was true or if he was just didn’t want to do it. He looked as if he was irritated just being there…
Not to mention he. kept insisting that I should buy the product instead of sampling it and that if I was dissatisfied I should return it. But my visit to kiehls was to return a product I tried and didn’t like. I don’t want to keep going back and forth. But the gentleman was very pushy, and rude. He was throwing products at me, and completely clueless about what I was interested in.
Terrible customer service…

I wanted to update my review to reflect some recent visits over the last 2 years with Joanna at Kiehls, who I should note did not perform the earlier facials where I was unhappy.
In addition to being a very sweet person and super knowledgeable about skin care, Joanna is not pushy and will recommend the right facial for you. My skin looks tons better after I visit her. I really wish that the fancier facials were a bit less expensive ($ 195 is on the higher side) but still worth it for a quarterly treat. It feels like a true spa experience and your skin will thank you.

$ 50 facial at Kiehl’s is a steal! I came here for Spa Week special and I was really happy with my facial there. It was a solid 50 minutes well spent. I fell asleep during the treatment. The products she used on me was customized for my skin condition and she also massaged my arms and shoulder.
After the massage, my beautician was courteous and explained the products she used on me. She was not pushy at all, which was comforting. I got some products and got 10% off too!
Overall, it was a great spa experience and Kiehl’s products are really reliable and high quality.

Loved my experience here! I got a facial and a massage as an anniversary gift from the hubby. The spa is extremely clean and has the same vibe as the Kiehl’s store. The rooms are big and airy and each has their own private waterfall shower. Again immaculately clean.
The facial was great (I didn’t get any extractions, they make me sneeze). The Aesthetician wasn’t chatty at all (a plus, I hate chatting during treatments). She did a great job massaging my face, hands and feet. I think I fell into a light sleep at one point. She made great product recommendations without being too pushy.
The massage was also great. The massage therapist used my requested level of pressure and never got too aggressive. She also focused on the areas that I asked her to focus on.
After my treatments, the person at the register was very generous with with samples.
My skin looks great and I am totally relaxed (that is until I came home to my two toddlers…)