Keyan Ma, MD

BEWARE, SHADY INSURANCE BILLING, RUDE STAFF.
They bill you for extra massages and «stimulation» you don’t get because Menady can’t bill. When I tried to rectify she started squawking and said I had a deductible. Yes, but I have a large flexible spending balance and you already got paid for the extra treatment I didn’t receive!!! She hung up on me three times saying she’s too busy. I called the queens office where the woman said she’ll talk to Menady about her behavior but called back and said Menady never hung up and refused to put dr Ma on the phone.
Eventually, Dr. Ma called and admitted they over billed so moved over one payment to another treatment etc. NO APOLOGY for his receptionist! I complained and things go heated with him sqawking at me like a woman. And get this! He said you lose face yelling because you are a woman! Well… So it would be okay if I were a man? And what about the woman who hung up on me??? He said he has plenty of patients and doesn’t need my business. Okay then, you go on runny your practice as you always have with nasty ugly receptionist who can’t bill and inefficient and shoddy way of billing insurance companies!