Advanced Periodontics & Implant Dentistry

I live in London and travel to New York City quite a few times during the year for work. On one of my trips a few weeks ago I had an emergency with a tooth. I was in horrible pain and seeing how I had a busy week filled with presentations and meetings I figured I should take care of the issue before my busy week began. I quickly searched for a dentist near my hotel and came across this place. I wish the reviews with one star would have been on Unilocal when I made an appointment because then I would have gone somewhere else and saved myself the headache of coming here. So just a quick note about my review, because the staff at this office are so incompetent I didn’t even get to seethe doctor, although after seeing how the staff is I can’t begin to even imagine that the Doctor’s are any better.
I called and scheduled my appointment and when I arrived to the office it had great décor, the colours were very nice and it seemed like a great place. I stood at the front desk and waited to check in but the girl at the front desk was extremely busy between speaking on the phone and texting on her cell phone. She did not even look up at me but she did tell me to be seated and that she would be with me in a bit.
After waiting 15 minutes I began to wonder if someone was going to take my name to check me in or at least approach me or I dont know perhaps ask me to fill out some sort of paperwork as they do at most medical offices in the UK but maybe the USA gives its workers mind reading capabilities (sarcasm). 10 more minutes passed and and two women walked to the front desk and began to gossip which I found interesting because there were four people in the waiting room, waiting. Also I am not sure what qualifies as professional attire in New York but their wardrobe had me wondering if I was at a medical office or a brothel. I mean tight, short, tacky, cheetah print skirts. Or maybe I was just annoyed for waiting 25 minutes at this point.
I should have left after 25 minutes but I wanted to give this place the benefit of the doubt. 15 more minutes passed and there was some yelling coming from the back of the office. I spoke with one gentleman who was seated a few chairs away from me and asked him how long he had been waiting, he said an hour! 10 minutes later I gathered my things and just left. I am sure no one noticed. I went to another office in the same building as a walk-​in and explained my bad experience and the staff apologized and explained to me that they have had many people come in with complaints about advanced periodontics. An hour later I was in my hotel room eating take away without any pain from my tooth.
As a business woman I thought Id give this office some advice in case they happen to read this review. Here is goes… Customer service is key!!! This establishment obviously does not care about its patients experience otherwise this would not have happened. Shouldn’t there be someone in charge to make sure these things do not happen. Someone who monitors the workers and over sees everything to make sure the patients are being taken care of in the best way possible?
If I could give zero stars I would. Please do not waste your time here! There is a way better office just a few stairs down.

horrible office workers they actually lied about my insurance waiting periods and had the nerve to give me the run around about why they can’t give me my X-​rays for 30 business days different from what they said when I went in for a consult never heard of this crap only need it as proof to show what my previous dentist missed to bad because the dentist that work here are very experienced and skilled and I have had enough incompetent office workers and because they lied, the money I set aside for my implants I had to use to pay for stuff my insurance should of covered and for me implants where not cosmetic but necessary because I can not chew on the right side of my mouth which I told theses people but I guess it’s my fault for believing others when it came to my insurance these people are unbelievable after I paid them they had the nerve to charge my insurance for stuff I paid for and their so called free exam was a 250 dollar expense to my insurance I do recommend dr lee because she goes the extra mile for her patients and cares a lot about there health so the the stuff they tell you when you first visit is a complete lie
This is the actual email sent they really believe not giving me my X-​rays would stop me from going somewhere else. Email is below
Please note our office email and fax machine are not encrypted and therefore we are unable to fax or email your records. That being said the records will be mailed to you and you should expect them no more than 30 business days after your request is received.
Please allow 30 days for the records to be received before following up with the status of your request.
If you have any more questions feel free to contact us via email.
Best,
Advanced Periodontics & Implant Dentistry
110 East 40^th Suite 500
New York NY 10 016
212−581−1090

The staff is great very professional i will highly recommends them the best by far. I couldn’t believe it how great they are starting form my Hygenist Jose to the treatment plan coordinator Nelsy and the amazing doctor Daniel Nejat. Best dental experience after so many bad ones. So happy that I found you guys.

I came here only for a consult (complimentary) to see what could be done about my gummy smile.
The office staff was very welcoming and they have a comfortable waiting area.
I work 9−5pm and wanted something around 5:30 and they were super accommodating. They were willing to schedule me even though they don’t usually schedule people at that time.
Suffice to say I was impressed with everyone in that office that I decided to go ahead and get the procedure. I made my deposit and scheduled the appointment for two weeks later at the same time. The procedure went well and I am super happy with the results. The price was fair considering this place is in midtown Manhattan. Dr. Daniel Nejat lasered away my gums and made me look like a mature adult. I definitely recommend this place. Gummy smile no more