Keratinbar

Love, love, LOVE the job Jamie did with my hair … she had to do a couple lightening treatments (which took forever, but was totally worth it). Went from very dark to blonde … took about 7 hours, but Jamie was a trooper!

They had a first time client special!

I came in for a keratin treatment that I had bought online directly through the site. When I first got there I waited more than a half hour to see someone even though I had come in with an appointment.
The entire experience was bad from start to finish. I complained about having to wait over 30 minutes to the receptionist who then had someone who clearly had never washed hair before wash my hair to get started. She did a fine job but I still ended up just sitting around with wet hair for another 30 minutes until I could be seen.
I was annoyed and my stylist not only insulted my current hair style many times but then laughed at me for being annoyed with his tardiness. He then started to tell me all about his self help books and how I need to be more optimistic. I will never be coming back here.

Jamie provided a great experience in getting a single process done for my hair, no complaints with the job that was done– she is an experienced and friendly hairstylist and I like my color. The reason why I gave this experience two stars is because when I got home, I checked the price menu of Keratinbar and realized that it should have been a $ 40 charge, not a $ 80 charge according to their service price list. I tipped $ 20, making my semi-​permanent hair dye job a $ 100 experience. I am constantly annoyed by service industry places (salons, restaurants), trying to get the extra dollars out of you after having a good experience and being afraid to challenge the price they charge because of it. Not the right way to build a client base, especially after being told there are student and first-​time visit discounts. Lame.

I am on a very tight schedule, so when I scheduled the earliest appointment for the following morning, the receptionist gave me the 10:30am appointment. I received a text about 2 hours later to text and confirm the appointment. My text kept getting rejected so I called to double confirm my appointment for the following day.
Next morning I show up a couple of minutes early. The store wasn’t open, no big deal. But an stylist assistant shows up at 10:30am, still, we couldn’t get into the salon. A gentlemen arrives, opening the door and apologizes for the wait.
Fast forward to 10:38, the stylist still did not show up and I have a prior commitment downtown by noon. The receptionist calls the stylist, who says that she is trying to find parking. It’s 10:40, there is no way she will be able to cut & style my hair. Needless to say, the receptionist told me that if I need to cancel my appointment, he understands and apologized. Appointment cancelled, I’m out the door.

Be careful! I went in for a single process. But the colorist used the wrong color (I was an 8, he made me a 7). When I complained, the owner said he would fix it, but wanted me to pay for half! This screwup has cost me hundreds of dollars and I don’t know when it will be fixed. Although the owner finally said he would fix it for «free — once only», I had to tip the people who helped me. It’s going to take several months and several additional treatments before it’s back to normal! It will cost $ 500-​$ 1,000 before this is fixed! Most of the people there are very nice, but I’m not going back.

I got my hair colored by Jaime a few weeks and have never gotten more compliments on my hair, as she did an incredible job giving me balayage while keeping the color natural. She was professional, pleasant, and fun to talk to.
I ended up going back to Keratinbar last week where Jaime did my Keratin treatment. She was super diligent and made sure that every last strand was accounted for when doing the treatment. Definitely coming back!

Went there with a lifebooker for Keratin treatment to help with summer frizzies and curly waves and unfortunately ended up with the exact same thing! I’m not sure they even used any actual product on my hair! Not only did it not last for the standard 3 – 4 months, the product didn’t last for 3 – 4 days. I think my hair is just as frizzy/​wavy if not worse and takes just as long to manage in the morning. I am starting to wonder if I didn’t have a lifebooker deal if they would have actually used some real product. Very disappointed.

Usually when people do their hair and they are happy they don’t remember to write a review but when they are not so happy they write a bad review…
My experience at Keratinbar was amazing everyone there was so nice to me (the front desk girl I think her name was Julia was really nice and very informative, the other stylists are very kind and the shampoo girl Leona did a great job by giving me a really good head massage) and the best thing is that my stylist Jamie came back and now she is in Uper west side… I’m so happy and the prices are very good

Maria at KeratinBar is excellent! My group of friends and I have been going to her for quite some time — she knows how to do all the latest trends in coloring, and does my highlights/​cuts/​keratin (also does other friends full-​color for their grays!) … I would highly recommend her! The salon is not overpriced like so many are in NYC — but the quality remains far above average, especially with Maria. It’s also really convenient — good hours and easy access to the Subway. That being said, I travel from a different neighborhood just so she can continue to do my hair … It was in pretty bad shape when I met Maria, and she has «nursed it back to health», while keeping me at the lightness of blonde that I prefer. 5 stars.

Quite possibly the worst salon experience that I’ve had in a long time. Every summer, I get a keratin treatment done to tame my frizzy hair. Last year, I went to Keveon at Keratinbar Chelsea who I cannot say enough good things about, he was amazing and I loved the result. When the UWS Keratinbar opened just down the street from my apartment, I was so excited to have one so close to me, and expected that all of the employees would be as wonderful as Keveon was. Huge mistake.
When I got to my appointment, I was introduced to my stylist, Maria. Within the first few minutes, Maria had openly rolled her eyes at me because I didn’t know which of the offered Keratin treatments I had gotten in the past. She then complained to me that I had used a coupon deal to buy my treatment, which gives her a lesser cut of the money. I bought my keratin deal through the official Keratinbar website, so I’m not really sure what she wanted me to do differently. She then spent quite a while complaining about how little money she makes, and that I should have booked over the phone.
When she was actually applying the keratin, I asked to wear a mask (like I had done previously), a request that was completely ignored. After she had finished putting my keratin in, she said it needed to sit for a few minutes, and that she was going out to get a coffee, and she left. There was one more customer in the salon getting a haircut and blowout from the other stylist on duty (middle of the day on a weekday, so it wasn’t very busy). When Maria came back from getting her coffee, a client walked in, expecting to get a blowout with the other stylist on duty, who was nowhere near finished with her current client. The blowout client explained that she was on a tight schedule, at which point, Maria volunteered to do the blowout. I sat in the chair, chemicals on head, for 45 minutes while Maria gave this other client a blowout. No one actually explained to me what was going on, and my scalp was very very uncomfortable. I’ve had keratin processes done before, and I’m fully aware that you never sit for nearly an hour with the chemicals on your head (especially because your stylist wants to make a coffee run and fit in an extra client).
When she finally came back to me, she blow dried my hair, and then began the flat ironing process. I explained to her that I wanted it as straight as possible. I don’t know what kind of terrible flat iron she was using, but it did not get my hair straight. She was not being careful, and I wound up with a non straight head of hair. I asked her to please flat iron it smoother, and was met with yet another eye roll each time. As soon as I got home, I went over it again with my own flat iron, and it immediately looked 10 times better.
It has been almost exactly one month since this horrible experience. I did not wash my hair for 48 hours following my appointment (it was the 24 hour treatment, but I wanted to err on the side of caution). I only use keratin approved shampoos and conditioners, and only wash my hair every 2 – 3 days. After about one month, my hair is no longer sleek or has that keratin look, which is ridiculous.
Worst of all, significant amounts of my hair have just fallen out. FALLEN OUT. I have a lot of hair, so it still looks okay, but every time I comb it, run my fingers through it, etc, I have strands and strands coming out, something my hair didn’t do before. I can only imagine that this is some sort of a result of having to sit with the chemicals on my head for such an unnecessarily long time. Having had this treatment done 4 times before, I’m fully aware that this is not the normal reaction that I have. This combined with the denial of a mask is a flat out liability to the salon. This is not safe.
And…at the end of the appointment, she made fun of me for having a grey hair. Who does that? She also spent a good amount of time during the apartment making fun of a previous customer who had been unhappy with her haircut and had complained. So. Unprofessional.
All in all, I would say avoid Maria at all costs. She ruined my hair, wasted my time and money, and was incredibly unpleasant and unprofessional. I will never go here again.

Update: I just went to the gym. I tried to put my hair in a ponytail and its so short I couldn’t. Then I washed it out and it settled into a freaking mullet. See you in hell.
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It’s a good thing my fiancée has a sick and pedestrian obsession with 90s era Jennifer Aniston, because now I have «The Rachel». I went to see Yana for a Keratin treatment and a hair cut. I walked in with naturally curly hair down to the middle of my back. Before we got started, I clearly stated, showing her on my hair, that I wanted about 3 inches cut and gentle layers. She asked if I wanted a «lob» and I said, «No, that’s too short, I want to be able to put my hair up.»
Miscommunication aside, I should have known I was in trouble when she started hacking at my hair when it was half dry/​half wet, half straight /​half curly and before she finished with the Keratin. The end result was hair that is at my shoulder and a giant missing chunk that was chin length, running a long way back of my skull. This wasn’t a layer, it was like a short, uneven bob on about ¼ of my head.
I tried to politely explain that this wasn’t exactly what I meant by soft, well-​integrated layers, and here comes the worst part of our exchange — she responded, «It has to be this way, it’s because of the Keratin.» I really hate laziness and intelligence-​insulting dishonesty. I’ve gotten tons of Keratin treatments with other stylists and they have all somehow managed to properly cut my hair after.
Then she started cutting more to try to «fix» it, and she was just making the missing «chunk» bigger and bigger. It would have been way better to just admit her mistake and to quit before she made it worse.
At this point I just stood up and got out of the chair and asked the receptionist to point me to a more senior stylist to fix my new surprise short do as Yana sort of weakly protested behind me, trying to usher me back into her chair. The other stylist did the best she could, agreeing the Yana had cut the layer (and I do mean «layer», singular) way too far back.
I left with my hair looking a little better, but my overall length is even shorter, and I still have these really tacky blunt layers. I am getting married this Autumn and I just hope I can grow this mess out in time, or the theme of my wedding is going to have to be «Friends» cosplay.
Let’s not even get into what’s going to happen when the Keratin washes out and my hair curls up more. Can you say shrinkage? Shirley Temple is not a good look on a grown woman.

So glad this place opened up in my neighborhood. Everyone was so nice and Sokol did a great job with my cut and style. He have me some great tips for my hair. I’ll be going back.

Went in today for a full head of highlights and a cut. Sokol was my stylist and he was amazing! Gave me a beautiful honey-​colored head of hair and a great layered cut to match. He took his time and was very attentive as were all the other employees of the salon. Everyone was friendly and welcoming and made sure I was comfortable. Will definitely be returning for my hair maintenance needs. Thank you Sokol!

Went for hair and makeup before an event. The girls here did a great job! They took their time and made sure I was satisfied with how everything looked. All of the employees (Maria, Diane and Leona) were kind and welcoming and were willing to pitch in if another stylist needed assistance. I was worried to go here as it was new to the area and I had not heard any reviews, but I left extremely satisfied.
Prices were very reasonable for the quality of salon. I will definitely be returning here in the future!