Kaight

I go back to Kaight every time I’m in NYC and I always have great service and love the selection! XO

Short Story: NEVER buy from them online. I have no knowledge of how they are as a bricks and mortar boutique but they should not be doing any online business.
Long Story: In late November I purchased all of my Christmas gifts from them — I decided to give everyone FEED bags. My credit card was charged and I waited, and waited and waited for them to arrive. About a week before Christmas, still not hearing anything I contacted them and I was told that they were sold out of the bags (and didn’t even have them when I placed the order). Bummer, I have to run around and find gifts, but no problem, just refund my money. They refused, saying they do not give refunds. They were unswayed by my argument that since they never even *possessed* the merchandise I’d purchased I wasn’t really returning anything. Whatever, I took a credit on my card and was told it did not expire (according to CA law, where I live, credits cannot expire). Fast forward, I try to use my credit and they say it has expired. After another round in the ring with them, they give me my credit and then said that this time it wouldn’t expire. Fast forward, I try to use my remaining credit and it is expired. After another round in the ring with them they denied having said it wouldn’t expire (again, against the law in CA, where their online store was doing business) and also accused me of not using my credit fast enough so it was my fault. Whatever. I gave up and abandoned my credit as my own sanity was more important.
They are just in over their heads online and have no business there.

This little shop on Orchard is full of beautiful treasures just jumping to go home with you. They have a number of local designers, as well as larger brands. The price points aren’t as insane as places like Bird in Brooklyn; you could walk away with a dress anywhere from $ 150-​$ 500+ but there are more options in the middle-​low end of that range.
In the spirit of shopping local, I picked up a flowy handmade/​hand dyed silk tunic from Makla (Brooklyn designer) that I’m currently obsessed with, and a slate grey cotton belt that just doesn’t look like anything you could find off-​the-​rack.
I agree in part with other people who mentioned the customer service issue. Personally, I like being left alone to sift through the options before being sold to, but i was completely ignored by the salesgirl as she had a very long conversation with another customer. I didn’t even get a hello. But once I flagged her attention for a fitting room and the other customer left, I had her undivided attention and help. But it wouldn’t have killed her to have taken .5 seconds to greet me when I came in.

An ostensibly classy boutique that sells beautiful clothing and thinks that, because of this, they can get away with awful customer service? Can’t say I’m surprised…
After being quoted 3 to 5 days for a simple return by the manager, my follow up attempts after day ten or so were simply ignored. (To be fair, the sales associate that I spoke to was polite and regretful that she couldn’t help more, being unable to actually process returns). Though I’m sure my messages were dutifully passed along, I had little success getting the manager’s attention until I wrote the customer service email address expressing my frustration at being either ignored or «lied to outright» over the course of two weeks — far beyond what any return, of any item, from any merchant, through any bank should take. The manager wrote back with excuses and explained that she did not appreciate being called a liar. (Yah, nobody does… that’s what makes it an insult — and a completely fitting one in this scenario).
Will not shop here again.

NOT EVEN 1 STAR TO RATE THIS STORE! Horrible! Warning: Do not ever buy anything from this store, watch out. Rip off. My experience has been awful. Bought an item online with the wrong item sent then – avoiding me, ignoring me, wrong merchandise bought and sent with what was promised, no follow through with complaints, no calls back, no emails returned, no emails confirming shipment, no exchanges, got runaround with absolutely no courtesy, wrong information given to me, no follow through, spent hundreds of wasted dollars with nothing in return, a waste of my time. Now I have to call my credit card company! DO NOT BUY ANYTHING from this store, a bunch of unprofessional jerks.

Great selection of Eco friendly clothes but just way overpriced. Adorable hoodies were $ 200. They did have a lot of cute stuff if you can afford it.

I absolutely love this store. This is the store to go to if you are a Melissa jelly shoes fan! The store smells wonderful and the staff was very helpful.

They’ve got an impressive selection of Melissa «jelly» shoes here, including the Vivienne Westwood collection of them; I’ve bought a pair of those, which I love love love. (Melissa manufactures from a factory in Brazil in which a high percentage of the waste – like 95% – is recycled, including the water. Very cool.)
Most of Kaight’s shoes are leather, however – TOM’s uses a leather insole in most of their shoes, unless it’s specified that they’re vegan. The sustainability of this store is more than most, but I still buy most of my shoes at MooShoes across the street.
There’s a whole range of apparel and sustainable goods here, including recycled jewelry; I always check it out when I’m in the neighborhood.

Received a gift certificate for Tom’s shoes from here courtesy of a contest I won. Friendly helpful staff, the clothes were mainly women’s so can’t really comment on the quality/​price etc… though the store is pretty nicely laid out.
Reading Lauren H’s experience is bad though, hope that was resolved or there is more to that story.

Cute stuff, and despite being eco-​friendly it’s not crunchy. Picked up some adorable (and comfortable) jelly shoes here. Get the Lower East Side Shopping Guide and get 20% off here

Terrible. I bought a bag online from these folks. The bag arrived, and was terrible quality.
I emailed them immediately to request a refund. They said no refunds. Fine. I asked for a store credit, and told them that I would send the bag at my cost.
Then, suddenly, nothing. No response. It has now been six months, and they have not responded to any of the five emails I wrote them asking for a store credit.
Bad karma Kaight’s. See you in the next life.

Amazingly chic store with tons of unique green eco-​chic designs! Design of the shop is thoughtful and beautiful. Always a stop when I’m in town…