JoS A Bank Clothiers

Anthony was amazing. Lisa Marie (hope I got your name right) too. It is 845pm and I am in town with no proper clothes to wear at my holiday party that I am hosting in 20 hours. The store is about to close and I called… they were open and I was the last person in the door. Lifesavers. I did not feel rushed. I got what I wanted as patiently as if I was the first person to walk through the door in the morning. Enthusiasm. Service. Quality. They even went to the cellar to find my size. I am a hard fit to boot. Only owners of small businesses care like these guys do. Kudos. Happy holidays guys!

Well, despite some of the negative reviews, I decided to check out this place, as I needed some suits for work. I have to say Tarek Mohamed was outstanding. Yes, of course, he first showed me all the «upper end» stuff, but when he realized I was more on a budget, showed me some of the lower priced items, still the buy one get two free, and was really, very helpful in getting the right colors and styles for me. I need to also add that I’m a tall guy, 6’7″ and they had suits that will fit great, after the regular new suit alterations. Maybe I need to write another review, once I get the altered, fitted suits in a couple of weeks, but, right now, very happy with the professionalism and just «nice» spirit of the store and sales staff. Brooks Brothers down the street is just way out of my price range, but this store helped me to find what I need, decent quality and a good price.

If you need bespoke service and hand-​holding, don’t come here. if you know what you want and have a good tailor who can make alterations, you can get very good quality clothing cheap. You have to take the lead. Their clothing is cut very full, so you will swim in it. That’s why you have to have a good tailor.
Otherwise go to Paul Stuart and pay 7 times as much.

I called in to check the status of an online order and was «assisted» in the most condescending manner. The assistant treated my query by asking me to read my email which «contains very simple instructions» on how to resolve my query. This would be okay if he actually listened to my query and tried to address it.
This is the worst customer service I have ever encountered and rest assured, this is the last time I EVER support the brand regardless of how good their sales are.

Despite some of the negative reviews, I must say I was thoroughly taken care of by Omar during my visit here.
He has a great knowledge of styles and selections and I was impressed by his patience and willingness to have me try things on until I found the perfect fit.
Overall a wonderful experience, I’ll be back!

This place is awful. VERY unprofessional. No sales skills. Terrible customer service.
This store needs some sales training. There is no meet and greet/​welcome to the store, etc. The employees just look at you and, if you aren’t looking for something in their department, they just point where you need to go and walk away.
The sales associate I worked with (Lisa Marie) was worthless. She did NOTHING to help me buy a suit. When I said I was looking for a suit she took me straight to an $ 1,800 suit. When I told her I was brought to the store due to a sale I had seen on TV she lost all interest whatsoever. I was pretty much left to my own devices after that (until I needed my credit card ran).
As a professional sales trainer I am stunned there was no upsell. I NEED SHIRTS, BELTS, and TIES. None of these things were even offered or suggested to me. I read other reviews on here regarding this store and others said they felt «rushed.» That is exactly how I felt. Like they just wanted to get my money and send me on my way. My income level puts me in the top 3% of income earners in the country. I have the money. I am ready to spend. Why am I not being asked to buy?
I wound up purchasing those other items the next day at Hugo Boss (which is where I generally prefer to shop).
The worst part of all: the delivery. Alterations needed to be made so I returned to pick up my suit two days later on a Sunday. NYC weather has been brutally hot and I’m staying across the river in a beautiful building on the water so my only access to the store is to walk a mile, take a ferry, and then catch a cab and that was more than I wanted to deal with on a hot and humid summer day so I decided to drive over. While stuck in Manhattan traffic, I called the store and Lisa Marie happened to answer. I explained to her I was driving to the store and asked if she could step out onto the sidewalk and hand me my suit so I didn’t have to drive all over NYC looking for parking and then have to pay about $ 20 and walk a half a mile just to pick up my suit. Her response: «If I’m not busy.» I told her I would be there in five minutes and I’d call her when I was there. I called back and a guy answered this time. I explained my situation and he informed me they «don’t do curbside deliveries.» I asked him if he felt this was good customer service and he was no longer there and the phone went dead (did he hang up on me?).
Here’s the thing. I’m a professional sales trainer. I had over 350 sales professionals at my event in Dallas, Texas in April and I have nearly 500 sales professionals from real estate, finance, mortgage, insurance, and more who have invested between $ 300-​$ 500 apiece to hear me teach sales/​business practices in NYC this week. There will be millionaires in that room. The top producing real estate office in the world (Prudential Douglas Elliman — a company that does everything right) will be in attendance. And every single one of them lives within probably ten miles of this Jos. A. Bank store in Manhattan (most of them within a mile of the store). And every single one of them will listen to me teach one of Harvard Business School’s esteemed instructors, Theodore Leavitt’s principles of customer service regarding motivational, hygiene, and demotivational factors. Aside from the poor salesmanship displayed by the employees of this Jos. A. Bank store, I will be using the refusal to meet me in front of their store to deliver to me a product with I paid hundreds of dollars for as an example of a demotivational factor and what NOT to do in the arena of customer service.
I have a large speaking engagement in Las Vegas the first week of January and even larger events in San Antonio and Austin in the Spring and everybody will learn about this situation that perfectly illustrates how NOT to conduct business. Thousands of suit-​buying sales professionals will be hearing this message.
Congrats, Jos. A. Bank. Never again for me.

The worst shopping experience I have had to date. The salesman was rude, condescending, and made me feel like I was taking up his time. I got out of there as fast as I could. The management should schedule some in house professional development for their employees that need a review on how to treat customers.

I stopped off in search of a Summer weight sports jacket. They had some in my size but not in the color I was looking for. I was assisted by Omar — who was extremely helpful and brought out several jackets from the storeroom when I did not see anything on the racks.
A lot of the jackets were slim-​fit; I have not been a slim-​fit for a long time :(

Had purchased a $ 1000 suit to be delivered to this location for an upcoming wedding. Came to get alterations. Staff was unfriendly, and rushing. Although there were very few customers. No one smile. The employees were discussing grievances in front of customers. I witnessed several customers being treated very rudely. I had planned on buying more products during this visit, but I will not be returning here. The only positive what is the speed in which my alterations were conducted.

Terrible customer service. I went here today to look at suits and shirts and get ideas for attire for my beach wedding in a couple of months. I walked in and was approached by a salesman who asked me if I needed any help. I told him that I was just looking around, and started looking at some of the shirts near the front of the store. My fiancée called me while I was in the store to discuss wedding attire. I continued looking at the clothes and talking to her. After I had been in the store for about 10 minutes, the same salesman came up to me and complained that I had been in the store for too long «standing around». I got into a short argument with him which ended when someone who I assume was the manager came over and deescalated the situation. He tried to help me out, but I ended up leaving without buying anything though because I was too angry about the experience.
Update 7÷7÷2015: Just wanted to add that the store manager took the time to reach out to me and address my concerns. I appreciate him taking the time to address my complaint.

This place is a joke. The most disappointing suit-​buying experience of my life, and this time was to be a groomsman. I worked on this 2 months ahead of time and with all the BS they put me through, I barely had my suit on time for the wedding, meaning the day before!
I agree with others’ comments that the salesmen were pushy and annoying, dishonest. I was also followed around the store and stared at as if I was going to steal a tie.
On my first fitting the salesman says «Oh it looks great! Take it.» It was like parachute pants not fitting in almost any dimension and they guy was trying to just get me to leave with it. (When I told the manager about that later, he states that he observed that interaction from afar. In that case, why the hell didn’t he step in and rectify at that moment!!!)
I had the alterations done and returned to pick it up. Tried it on in the store assuming the impolite taylor would not have done it right, and of course he only brought in ONE of the 4 alterations that were measured ($ 60). So I left it again and asked that kindly he perform ALL of the alterations originally discussed. Then I returned to pick it up (4^th trip to the store just to buy a suit), and this time magically it fit pretty well, looked nice. I wore the suit to the wedding, cared for it like a brand new expensive suit. I notice now after 1 use THAT THE SEAM IN REAR OF THE JACKET IS OPENING COMPLETELY WIDE OPEN IN THE MIDDLE, THE STITCHING IS COMING UNDONE IN BOTH DIRECTIONS. I showed it to another taylor and he says this is obviously because it was not done right, the seam was stitched but not hand or machine tied knots with the stitches to ensure it would not unravel. I would NEVER GO HERE AGAIN except to make them fix their error on this jacket and tell the manager how shitty my experience has been.
To summarize: I paid hundreds of dollars for a suit, paid $ 60 for alterations which had to be redone once already and STILL ARE NOT DONE RIGHT, and I am returning FOR A 5^th TRIP TO THE STORE FOR THEM TO FIX THEIR SLOPPY WORK.
What a joke.

god awful. I’m a groomsmen in a wedding. The suit was incredibly ill fitting, and I told the tailor to taper down the pants. Not only were they not tapered, he did NOTHING except shorten them TO DIFFERENT LENGTHS. THE PANT LEGS ARE DIFF LENGTHS. I live in brooklyn, so its a significant train ride to this place and the wedding is in two weeks. It took them three weeks to fuck it up the first time. THey shoved me out the door and said it looked great and this is how suit pants should be. What a joke. Paid 50 bucks for a shitty alteration. I took them to my tailor and he burst out laughing looking at this job. dont go in. RUN.

Groomsman for a wedding so I came to this location to get wedding tux measurements — helpful service and friendly staff.

The clothing gets three stars — average. The store loses two stars for having the most pushy salespeople in the city (and that’s saying a lot for New York.) I understand that they work on commission, having worked in a clothing store myself I am very sensitive to these kinds of workers. Usually I ask, «do you work on commission?» Just to reassure them that I understand the situation. I was approached by a salesman who them proceeded to follow me around the store as if I was going to slip a suit into my pocket and leave. I wouldn’t have minded if he were concerned about shoplifting (he wasn’t.) I told him I was just looking — that’s the universal customer code for, «leave me alone.» As I was discussing the suits with my companion he kept interjecting himself into out conversation. Finally he stepped back, only to have another employee ask me if I needed help — literally around the corner and 5 seconds after shedding the first. As soon add I said, «no thank you, I’m just looking» the first salesman appeared from around the corner and began hovering again. I was ready to leave immediately — I started to complete my task, determining if their suits were a good value. Eh…
Here’s the reason I was so annoyed, enough to write a long review the next morning before I shower. I realized these employees try to poach customers from each other… the sign of a terrible management culture. Instead of working out a system of taking turns eg take turns standing by the door and greeting the people who arrive, they will grab anyone from anyone. This makes the customer feel like fresh meat thrown into the lions den, instead of a guest in their store. Commission workers should be trained by their manager how to make the customer feel like the entire staff is a team, even if they’re trying to earn a buck off you. Beyond the scope of a Unilocal review so I’ll stop.
The suits themselves are OK value. No style to speak of, decent materials, false elevation of prices so they can offer big sales. On sale they are probably a good enough value for someone who didn’t want to look too snazzy but has to were a suit every day (accountant, hospital administrator, mortician.) For the same money you can buy something more unique at century 21 and not get I’m the middle of a silent hungry cat fight.

Ask for Alexis. My mom and I came in several days after New Years because my mom wanted to do something nice for me for the holidays. She knew I’d be interviewing for jobs in Jan and Feb so she offered to buy me a suit. My mom started to worry about the prices after a couple cashmere suit fittings, so she and I had a frank conversation with Alexis about our budget. Alexis agreed to work with us and offered the best customer service I’d ever seen. And coming from a young black guy at a store on Madison Ave, this is saying a lot. We left the store with a suit, a sportscoat, and two pairs of slacks that day. After wrapping the items nicely, so that snow wouldn’t fall on them, Alexis gave my mom a hug and told her she was «a great mother who gave her son something he’d cherish for a lifetime.» The experience at JoS A Bank brought my mom and I even closer as a mother and son. Thanks Alexis!

Purchased a few suits and sports coat. Alexis is absolutely the best. I was in the store for literary 3 hours, and she helped find exactly what I was looking for. I have a branch of Joseph Banks near my house in New Jersey but I refuse to go there because their customer service is very much lacking. I go to to this store for the personalized attention and great selection. Ask for Alexis.

0 Stars!!!
Twice this place has failed miserably.
First time, it was for a wedding. I rented a tux, was fitted as usual, when i picked up the tux the jacket was the wrong size.
Second time, I rented a tux for a gala, again, I was fitted as usual when I picked up the tux and put it on, the suit was for someone with twice the waist size that I was. The entire thing was huge, and my event was that same night, clearly the store was unable to give me another and my girl friend was very angry.
This place is just a mess, for your sake don’t rent anything from here.

You get what you pay for. This stands true for this chain.
They bait you in with 3 suits for the price of one sale. Sounds good… or does it? I bought into it and went for their top of the line $ 1k Joseph suit x’s 3 due to the sale. Well let me tell you all seemed well for many years in fact I loved my JAB’s suits so I went in again. Happy.
Well fast forward 4 years later and 3 of the 6 have ripped in the place where the sun don’t shine, destroyed. Their response was, «I was too hard on them»? Hmm well I’m not in construction and I’m not a wrestler.
The moral of this sad story is that if you wear suits often don’t expect them to hold up, the price is there but the quality is not and that will become abundantly clear in time. Sad.

Even wonder what it would be like if car dealerships also rented cars? Oh good, then you’re in for a treat.
If you have money to drop on the spot, you have to deal with pushy salesmen. If you need to rent something, line up against the window and wait for the one guy in charge of rentals. Either way you lose! Added bonus, all of then are rude.
If you can help it, don’t ever go here.

So, I don’t want to complain, particularly because I got the suit for free. Well, it was in partnership with JoS A. Bank and the Gary Sinise Foundation. I got my voucher for a suit and when there to pick. I showed up, and was directed to a salesman who asked me a couple of questions about what I was looking for before he picked three suits out for me to choose from. He handed it to me and then I tried it on. I ended up deciding to get tailoring done here-​the voucher only covered hemming. The tailor came, took my measurements and paid the fee up front. $ 51 dollars for a suit? No complaints there. I was told it would be ready the following week and I would get a call.
One week turns into two almost into three before I decide to call them to check the status of my suit. I called and they couldn’t find a record of me before it turns out that my name was misspelled. I would say mis-​written but it was typed. How could they mistype my name when I spelled it out for them in-​person?
They also didn’t get the correct phone number down-​which explains the lack of phone call, again, how does that get bungled when I was there to give the information and then was repeated to reconfirm?
Anyway, I show up the next weekend and try on the suit… and it looks like I was swimming around in my father’s suit. The salesman who handled my free suit seemed as uninterested as he did the first time (probably because he was getting 0 commission off of me,) and so it took time to get his attention and then call the tailor down to remeasure me. So, with new and correct measurements in tow and my contact information corrected I waited again.
No call, I just went in last weekend to pick it up and it was ready this time. On my third visit my suit was done and now I never have to deal with them again. Two stars for the fact that I paid under 100 dollars for a suit with tailoring but that’s about it.