Jensen-Lewis

Not so happy. Purchased an dining room table. After it arrived at the warehouse I was informed they only deliver to Suffolk county twice a month, so I had to wait another month for delivery. When called with the delivery time, I was given a window of time but clearly informed them I had to leave by 4:00, so they needed to arrive before that 4:00. At 4:00 I receive a phone call telling me they are 10 minutes away. So now 25 min later they arrive. The table is assembled but I just couldn’t wait for the poorly skilled deliverymen to play around with it any longer. So at 4:45 they left. I explained to the manager Mike that they needed to send a skilled person to do the set up. Apparently I am getting the same delivery drivers again, in another 3 weeks. Of course at a time of their convenience. So now I am expected to wait around for 4 hours with one days notice. Really poor service, it is clear that Jensen Lewis has no concern for their customers after they have their money. I have three other rooms to furnish, will not be shopping there again.

We have written, called and emailed Jensen Lewis on at least 5 occasions — 12/​15, 12/17,12/22, ¹²⁄₂₃ and ¹²⁄₂₄ stating that we would want to return a couch we did not order. Buyer beware. You should not have to go through the same aggravation we are experiencing. They sold us a couch not shown on their website and different than what was discussed on the phone. They have not replied with details to any of our requests to return the couch despite the fact that they are legally bound to. They are being deliberately negligent, abusive and only exacerbating the issue that we want to resolve.

One would think with the prices that they charge they would at least deliver on time. I bought a couch for over $ 5000 promised delivery in 7 – 10 weeks. It is now 10 weeks later and now they are saying another 2 weeks. I’m not holding my breath.

Jensen Lewis seems trapped in a time warp, unaware of the plethora of newer furniture stores locally. Their sales stuff have a comedy need to follow you around the store trying to «help you» which takes a lot away from what should be a pleasurable experience. That’s their employers decision, but it certainly makes for a below-​average experience at above average prices.
However, to buy something is where it went wrong for us. I’d dealt with a guy called Mike about scheduling delivery and he’d been offhand but I’d simply assumed he wasn’t a regular client facing person after he’d been brusque when they called the wrong number to schedule delivery.
Our table arrived damaged, no big deal it happens. I was surprised that Mike answers again but he agreed to have it collected and I assumed a replacement sent. A week or maybe two later I called to inquire about a new table. I called again, and passed to Mike who was clearly annoyed that I was chasing after two weeks of silence, only to be told they ordered a replacement part but evidently it was going to take some time. We decided to get a refund, nobody had kept us in the loop and I figured it might be some time before it shipped.
Sadly Mike is back and he’s comically unhelpful about the refund. «Did I have the order number?», «no I’m walking down the street». «I’m sure you can now Mike, you can look it up, like the time you called me». He slams the phone down. I call back, he grumpily admits he can resolve it. He’s not in the right job.

We had a terrific experience with Jensen-​Lewis. They went above and beyond at every step of our purchase. First, we called to inquire about pricing on a couch in various configurations, and their salesperson patiently gave us detailed information on every possible selection option. He then referred us to an in store salesperson to assist us in completing the purchase the next day. The in store person was equally helpful, taking the time to answer all of our questions.
A few weeks after ordering, we received news that some unexpected visitors would be staying with us, so we contacted the store to ask if it would be at all possible to receive delivery earlier than promised. They said they would do their best. Sure enough, the couch arrived just in time for our guests.
Upon delivery, the couch could not actually make it into the intended room. Disaster could have ensued, but a quick call to Mike at Jensen Lewis and an explanation of our situation and he arranged to have someone come that night at 8 pm to help us. He was ALSO terrific and came through. The couch is now happily where it should be and our guests were able to sleep in comfort.
Thank you sincerely to the folks at Jensen Lewis. Their service was impeccable and we’d go back there again for future furniture needs.

Quality and service were very disappointing. We ordered an Innovation sofa back in March, with an estimated delivery of 4 – 6 weeks. The sofa did not arrive until July. Worst of all, when the sofa arrived, the fabric on the sofa was unacceptable. The fabric was coarse, itchy, and uncomfortable, very different from the model sofa that we saw in the store.

First, I suggest you don’t make eye contact with the salesmen. If you do, they will follow you around the store like puppy dogs. No problem if they offer to help, but when you say «just browsing» they should probably just leave you alone for a minute.
Second, my sofa arrived about 6 weeks after the original 4 week estimate. The stressless sofa and chair are presumably shipped from Europe, so this may not be their fault directly, but I have to hold them responsible. What I do hold them responsible for is the crappy delivery service that took an extra week to find a HALF DAY time slot that was possible for me. I asked to be called when they had an idea of delivery time, or an hour before, or anything reasonable when spending 15k on furniture, but got nothing but my doorman saying there were delivery men for me. Thankfully my doormen let them in.
Third, my amazing (and amazingly expensive) stresseless chair came filthy. Covered head to toe on a thick oily dirt. It was delivered when I was not home or I would have raised a bigger issue.
Finally, the side table of the chair was not installed correctly though I paid for delivery and professional installation. It still wobbles.
The store has nice stuff, and carries some lines not found in other stores, but i was overall quite dissatisfied with my experience.

I am certainly glad I didn’t see any of the bad reviews before we purchased our furniture from the store. Our experience was very positive. Frank, our sales person, was polite, friendly and professional. He patiently showed us many different sofa options, dining room tables and chairs and office furniture. All our furniture was delivered right on time without any issues. No quality problems with any of the items either. I would give the store 4 ½ stars since the delivery company they use could have been a bit more flexible.

The best sleeper sofa in queen size for a nyc apt is at Jensen-​Lewis + made in the USA !! Staff here could not be nicer when I damaged one of the cushion covers, Mike got a replacement in record time … and he even called to make sure it was delivered.
The staff goes out of their way to be helpful in many ways. Dining room chairs came from here over 7 years and still great.

I placed an order for a sofa on Feb 1^st and the ETA is around 7~9 weeks. Now it’s been 10 weeks and there is no update about the sofa at all and I called the store three times but can’t get an ETA or any information about the order. The customer service is just full of lies. They couldn’t get the status of the order over the phone so they told me that they would call me back in a day or two. Guess what?! Never. Don’t waste your time with them!

I purchased an American Leather Sleeper Sofa in December 2014 for 3,000.00. Immediately, the seat cushions collapsed and they don’t spring back. The cushions also slip forward. The sofa is extremely uncomfortable and after a few weeks it looked like it was 10 years old.
When I complained to Jensen Lewis they said that the piece of foam used for the cushions must have been defective and American Leather would replace them. The person I spoke to, Mike, also said that they had not heard of this problem previously. However, when I told him about the slipping of the cushions, he said that this problem has been reported and the manufacturer will supply velcro to keep the cushions in place.
Jensen Lewis said they ordered new cushions and velcro to hold my cushions in place, but it is 7 weeks later and I have not received them. I am still sitting in extreme discomfort. I informed Jensen Lewis that I do not want this inferior sofa that will need to be held together with velcro. They ignored my first request for a refund and their reply to my second request was, «Warranty by American Leather is for repair or replacement.»
Jensen Lewis needs to stand behind the goods that they sell. They should not continue to sell a product that they clearly know is inferior and hide behind the manufacturer’s warranty. The sofa I purchased is not just defective, but it is poorly designed and should not be sold at any price.

I visited this location like 20 years ago with my boyfriend at the time to furnish his new condo. The staff was super helpful then.
Recently I popped in for a Calligaris sideboard and staff could not be more nice.
I appreciate a business that is kind and attentive even when I happen to not purchase. I actually winded up getting a text, while in store from an architect who wanted to get rid of the same piece I was deciding on and I brought it from her.

«Me thinks they doth protest too much»
Know that I really wanted this sofa — enough to go through the hassle of 3 deliveries, delivery guy tips ($ 60) and 3 months of hassle, rude and dismissive supervisors, managers and delivery schedulers. There are a lot of things I’ll overlook — including imperfections due to natural fabrics — the damage to the last sofa was NOT natural. As I mentioned, even the delivery guys pointed out the claw marks on different areas of the sofa.
Notice in their response they didn’t address the heavy-​handed, pushy sales representatives or rude staff and management. They know it’s true, its their model. Buy your contemporary and retro furniture at West End or Crate and Barrel. You’ll pay less, get better quality and they stand behind their products.

I came to purchase a recliner for my elderly mother. I had a long list of requirements and two sisters chiming in via Facetime on all decisions. Needless to say any sane salesperson would have run screaming in the other direction. Davidjohn however was impossibly patient and helpful. He walked us through all the choices, dealt with complex delivery and payment instructions and generally made what could have been a nightmare into a thoroughly pleasant and efficient experience.
I was so impressed I came back the next weekend with a friend looking to buy a sleeper couch and introduced her to Davidjohn!
Highly recommended!

I swore I would never buy another stick of furniture from them after buying a couch and dealing with THE OWNER who can only be characterized as a «Nasty Bastard». After making delivery arrangements I was appalled to pick up the phone one day to hear the owner, THE OWNER, screaming at me!!! He had confused me with another patron, poor creature, who had the audacity to change her delivery date. When I corrected his error, not only did he not apologize, he hung up on me. I live across the street from them, go in frequently to window shop, and get a particular snarky pleasure out of telling the sales people to save their time and not bother trying to sell me anything. Then I tell them why. It never fails to elicit a knowing smile.

MISERABLE experience with poor quality goods. Ordered an American Leather sofa for almost $ 3,000 that looks horrible due to endless shedding/​balling of material, which my designer called «defective» and «a mess.»
We have to vacuum it every 3 days or it looks like we plucked it off the street.
Jensen Lewis offered to take it back for a 35% restocking fee! That’s almost a $ 1,000 for a defective product.
Outrageous.
Dealing with their apathetic, rude, hostile management has been the worst customer service experience we have had.
I will never again set foot in here or give them another penny of my hard-​earned money.
I highly recommend Room and Board as a great alternative with excellent customer service. Additionally, Lazzoni is right around the corner on 18^th Street and has some beautiful high-​end pieces.

I came to the store looking for dining set, I was interested in getting more info on a model I saw on the floor and maybe arranging delivery. I had such a tough time getting anyone to help me, I waited for 45 minutes and then left. I will search for it online.

Ordered a table and chairs November 1^st. They said «4 to 6 weeks.» Just received it Jan 20. That’s 12 weeks later. If you call to check on order, the one person who can check on it is never at work that day. Called 5 times to check, always the same response. Lame.

I will keep it nice and short.
Love the furniture, hate the sales guy John. He followed me everywhere! I told him I wanted to look around after I picked out the bed, instead he kept walking behind me whenever I went. I was going to buy a TV stand and a coffee table but decided not to because of his creepiness.

Buyer beware! I bought an expensive, Eames-​style desk chair from Jensen Lewis. The sale and delivery was fine. I was initially satisfied with my choice, but problems emerged with two rips wearing in the seat fabric.
When I called to get a replacement, Jensen Lewis said the manufacturer would not help me. Jensen Lewis then hoped I would go away, but I hate throwing away a lot of money for a chair that lasts a year. After some additional correspondence, the store simply stopped responding after offering me a replacement with a floor model, which I had accepted.
Shortly thereafter, I saw several of the same chairs heavily marked down in the damaged goods area of a competitor’s shop. They all had the same rips from a manufacturing defect. This store stopped carrying the chair because everyone complained.
Jensen Lewis is my worst retail experience in a decade of living in New York City.