Jacadi

Just left the shop. Customer service was absolutely awful. The sales girl or whoever she was did not acknowledge me when I first walked in. I guess she was to busy folding a baby T shirt to say hello or look up. You know how complicated that can be. I asked for a particular item and she says what ever we have is over there and walks away. Nice! Can’t even tell if the clothes were cute. She was too rude for me to even contemplate looking around.

So this place makes you feel like you’re shopping in Paris — namely because you’re buying gorgeous and well-​made designer duds at high fashion prices. However, you’re buying them for a teeny tiny baby who will soon grow out of them. i don’t think I care because they baby you’re buying for is probably worth it. Obvi.
So seriously, I walked by the store window and saw these beautiful things in the window and it was like I saw a puppy — I just had to have something. I saw the most adorable striped HALTER baby bathing suit and I thought about it and thought about it… text pictured it to a baby momma to see if she loved it and when i didn’t get a response, I headed home… Well, on the subway ride home, I felt I made a terrible mistake. I kept seeing the baby bathing suit and decided I must find another just as cute option in SoHo that day… but alas, after traipsing around the West village AND SoHo, I could NOT find anything remotely as cute as this adorable adult looking but made for babies bathing suit… so I headed right back up to the Upper East Side today and snagged it with a matching sun hat. I won’t tell you how much I paid though.
Also, I read another person’s comment about poor customer service. I’d like to say that I think this definitely depends on the day you go and who’s working. Yesterday, I was met with very poor customer service, however, today, both ladies working were very accommodating. One kind sales woman went downstairs three times to get a size, find another bathing suit to show me and look for a had that would «better fit» the 8 month old I was shopping for. I appreciated this a lot.
I will definitely return here to find more beautifully made baby clothes and accoutrements for my favorite little baby girl — or another lucky bundle that might steal my heart.

Amazing customer service. I don’t know nothin’ about… well, anything about babies. Including how to buy stuff for them.
I called this store after finding out that I needed to buy a baby gift for a client of my company. I neither know this person nor anything about her, except that she’s very pregnant and she’s a lovely human being. I felt awkward about calling a ‘baby place’ and asking for a gift basket to be messengered. Do little babies have things messengered often? Do people who sell little exquisite baby things deal with crass people who do things like call smoky, leggy messengers to pick up petite bundles for petite bundles of joy without ever having met said bundles?
I felt awkward.
It’s also three days before Christmas, and I can only imagine that the petite bundles of joy are filling the halls with things other than holly in this store. In fact, I imagine that the entire Upper East Side is standing there glaring at the salesperson as we discuss what to put in a basket.
I have to say that the saleslady was an absolute DOLL, and so understanding; «What would you like to send in your basket?» (not that they have baskets, but because I’d asked for one, she was graciously following my lead) «Um…ionno…we just found out that she’s about to have a baby, and we don’t know what she’s having… I’m sure SHE knows what she’s having, cuz you know, it’s hers… and uh… well I just don’t know anything but I still have to buy something. Can you put something in a basket and let a messenger come get it? Something non gender specific? You have um, sheets? Every baby likes to poo on a good egyptian cotton, right?»
She and I were crying with laughter on the phone, she was very sympathetic to my lack of baby-​philic tendencies and she took care of me as smoothly as… well, you know. If I could have tipped her I would have. But I’m betting that she’s beneath such things.

the customer service here is horrendous. I had a pair of shoes which i needed to exchange as a gift, and the salesperson said that she would allow me to exchange them for a different pair. Upon finding one that i liked, the said they were out of stock in the size my daughter needed.
When i asked if i could come back and exchange my current shoes when they get the new ones back in stock, the sales person said «No, i am taking a chance on doing this, and will only do this today.»
taking a chance on taking back a pair of shoes both with this stores name on the box and on the shoe?
Go elsewhere for hip trendy childrens stuff. there are better stores than this place who are happy to help you.