J.Crew Mens Shop

I never felt so unwelcome in a retail store in my entire life. The staff just ignore you and could care less what you need, but go on about with what they are doing. Eye contact is avoided at all time. I asked two people questions and they did not even bother to look up at me not to mention even go out of their way to find my size.
½ the store staff was unpacking and doing inventory during midday on a weekend. Gross! Are you kidding me? Boxes strewing all over the place and staff ignoring customers to fold unpacked items. Boxes on the stairs and landing creating a tripping hazard. The other half was too busy BS^ing with some family. One staff member didn’t even get out of the way on the small box covered landing, but continued to laugh with this other guy.
Store only carries a few items available online.
Beautiful clothing at this one, but not enough sizes for taller guys.
I would rather take the time and go on the subway to go to the one downtown. Also this one does not have valet parking like the one at Short Hills.
I started out with 2 stars, but after reading what I wrote I had to demote it some more.

Yippeeeeee after a long day of suit shopping with my husband, we were lucky to work with Dee, one of the wonderful stylists there. J. Crew has done a great job figuring out how to bring high quality Italian wool suits to the masses. I was very happy with the suit choices available, thrilled by the superb service Dee provided us. He fitted my husband to a tee, didn’t flinch when I said we’d shop around more, and was happy to help when we returned for purchase.
By comparison, we went to SuitSupply and Brooks Brothers. J. Crew offered the better quality material compared to the dapper SuitSupply; the Brooks Brothers (normally a staple in my guy’s closet) was like driving a Volvo — smells old, all the sales people were weary /​tired /​disinterested.
The only reason I took a star off is how crazy busy /​crowded it was. I will say though the staff kept their cool and manage to balance the crowd extremely well.

Once in a while, you find that rare person who elevates his profession to an art form at a sublime level. Donte at the J. Crew Mens Shop (79^th & Madison) is such a person. He outfitted me for a Gala event with such care, wisdom, and generosity that I’m a fan for life. You can trust yourself to him entirely. After he outfitted me with exquisite taste & infinite patience, my appearance at the event gave me such pleasure and confidence that the evening was a home run. He is truly one of the good guys. 5 stars.

Incompetent service. I got my pants adjusted here and they lost the pants…3 times. No exaggeration. 3 times. No apology. No buy back. I got em on the 4^th try though!
When i asked for compensation the manager told me he wasn’t authorized. He may be the worst person on earth.

A men’s only store! So cool. Selection is pretty decent. A bit too much fall/​winter clothes when it’s still sweltering outside. The entire downstairs is for suits and shoes and has a british spy bank heist vibe to it — pretty neat. Wasn’t in the market for one, but will definitely come back when I am. Atleast to try out the different cuts in person to get a better idea of what I like.
Sale Section: Single rack on the top floor, left side. About 6 – 10 articles. Surprisingly, had some pretty good selections and sizes left (XS and M but no S wahh). Tried them anyway but couldn’t pull the trigger despite the amazing price.

This is one of the few locations that has two stores: one for the men, one for the ladies.
The self-​described «men’s shop» in this location is very small and dark, and gives off more of an upscale feel. This is to be expected given it’s location.
Overall, It’s a unique J Crew, but has the same clothes as most locations, if not less. Lately, I’ve been very discouraged with J Crew overall as their shirts are the only pieces I can buy. I stick with J Crew for their slim fit shirts and t-​shirts. Other than that, J Crew needs to learn how to tapper their clothing (jeans and sweaters in particular.) Everything is very «boxy.» Given the lack of tapper and design, the clothes in general are very over-​priced relative to quality.
Learn how to tapper. Trust me.

Wow! How lucky are we to have had Charles M help us at this store! A huge group of family flew in to help me find a wedding dress and we decided to visit the men’s shop to get the grooms suite while in NYC.
We had called ahead and scheduled an appointment with Charles for Friday afternoon. He was extremely helpful and informative — he listened to what we were thinking and pointed us in the direction of perfection!
With five women all shouting thoughts, Charles patiently helped my fiancé in and out of options, all while suggesting shirt/​tie/​sleeve length/​shoe/​vest combos. We had an absolute blast and walked out with a suite that will not only look amazing at the wedding, but can be worn year round!
Even at check out when we pulled out five gift cards to pay, no one was annoyed. I definitely recommend this store and Charles for suit shopping in the city! Thanks Charles!

Staff are ON POINT… I bought a jacket a year ago and it was horrible. Fabric was a magnet for dirt. I brought the jacket in with the receipt and was given NO ISSUES.
I was given a store credit and chose something else. Feels good to shop at a place that stands by their product.
Now, if I can just stop spending here!

My partner and I are avid consumers of all things J. Crew, and couldn’t have been happier when we heard the UES was getting a J. Crew men’s store.
Our happiness quickly disappeared when we tried to shop in the new store. Although aesthetically pleasing and a great addition to the Madison Ave. shopping, the customer service couldn’t be worse.
We have tried shopping on many different occasions, but every time we are all but ignored. The only person who acknowledges us when we walk in is the security guard. There are always 4 – 5 people on staff (you can tell they work for the company as they are impeccably dressed in the J. Crew collections) but getting one to help you, let alone acknowledge your existence in their store is futile. They are much more involved in congregating on the crowded sales floor chatting about their weekend plans than they are helping us decided whether or not we really need this $ 300 satchel. We get better service online than in this store.
I work in retail, in the same neighborhood in fact, and understand that companies have different standards for customer service, but I find it hard to believe that a company such as this is keen on employing human mannequins.

The third of the J Crew Men’s Shops in NYC, the draw has to be the suiting section downstairs and the personal attention you get when looking for the perfect fit.
Props to Kenneth L. for just making it a low-​key, laid back, but well informed session; taking care of and involving my friends who took the time out to make sure I didn’t leave the store dressed like a circus clown; and sending me home with something my girlfriend would actually be very happy to be seen with me wearing out in public.
And if you haven’t already signed up for a J Crew card, using the 20% discount to buy a suit is definitely a great way to go. Otherwise, don’t forget the 15% education discount (students, teachers, and professors!) that they offer — which I, unfortunately, have neglected to take advantage of for far too many years… ach.