Barbour

I bought My navy coloured oilskin jacket in the shop yesterday. Lovely and helpful service. Love My Barbour!

After waiting 7 weeks for my jacket to be patched and another 2.5 to get it waxed because they butchered the patch job I came to pick up my jacket from the Wooster location instead of Madison ave because it’s closer to my apartment. I asked them to send it to Soho because I didn’t want to deal with the rude people at Madison and because it is closer to my apartment.
After reviewing the jacket before accepting I noticed that it looked like someone stabbed my jacket in the shoulder with a knife. It went through the garment bag and all the layers of the jacket. It seems like it was stabbed at the Madison store before it was shipped to Soho. The manager at the Wooster store admitted that they have been having trouble at the Madison store that is now under new ownership. They have horrible customer care
I didn’t write a review after my first incident with them regarding my jacket patching but I felt compelled to do so now after finally getting my jacket back a second time. This jacket has been in service for longer than I have been able to use it.

My husband and I were in NYC for the weekend celebrating my birthday and decided to stop in on our way to the art museum to look around. We were approached by a few of the friendly staff members. Ultimately, it was Merritt-​Grace who was by far the most helpful. Turns out she’s also the Store Manager of that store. We’ve always had good service at Barbour stores but, I must say, she’s the best representative of the brand we’ve ever encountered. Our shopping experience with Merritt-​Grace made our trip even more memorable. Thank you, Barbour for employing such exceptional talent!

The service at this store is on point, I was addressed when I walked in, and was given space to look around. I received a great thank you card, and I hope to shop there again soon

I first called the soho store for the Heron cape and they are all sold out so I was very disappointed & i said why do you have that on the website if its discontinue? i really like that jacket & the staff just went silent. Anyhow I stopped by the Soho store just to see if they have anything I like. The staff was helpful but didn’t really help me find what I wanted.
When I got to this store, staff was very helpful & Grace really helped me find what I wanted. Not helped me find the cape in my size I wanted but really helped me out picking out a good cost that fits me. She helped me understand I can change out the snaps colors and they can hem sleeves for me which means how ever you want it, it’ll come out perfect.
Grace had actually helped me find my size of the cape all the way from Boston. I can’t thank her and the staff enough of how happy I am.
When my coat arrived, there was a nice thank you card for purchasing. It was really impressive and I guess one of the reason why their merchandise are a bit pricy. Great quality and great service. If you do have the $ to spend for a good jacket, should give it a visit.

Barbour Waxed Cotton Jackets are the gold standard of winter coats, its a British country classic. These jackets are indestructable. This year it needed cleaning, reproofing, and rewaxing. It came back looking like new. Not that I ride horses, more like taxis, but the back of the jacket features two snapped side vents so it can fit over a saddle. There are also two zipped pockets in the back of the jacket should you go duck hunting. Great store. Great service.

This review isn’t for Barbour but for this particular store.
I bought a Barbour quilted jacket from this store a couple of years ago and was very impressed by the staff who were polite, helpful & very professional.
I went back just a couple of weeks ago to look at a waxed coat and sadly, the staff seems to have changed. I had to wait for the two sales assistant to finish a personal conversation despite the fact that I was standing right in front of them. In the end, I had to interrupt them as it seemed their conversation wasn’t going to stop anytime soon. I asked them if they would check in the back to see if they had a particular jacket in my size as I couldn’t see one on the shop floor. I then stood bemused as they practically argued about who was going to go. Wow, sorry about asking you to DO YOUR JOB.
Then just today, I went in to see if they had restocked. I had also seen a sign standing at the front of the store saying that if you donated a warm coat, $ 50 would be deducted from the cost of a full-​price item. I had read this sign on 3 separate occasions — very carefully just to make sure I was understanding it correctly, and it said this offer was on until 31^st December.
When I went in today (¹²⁄₂₆), there was no sign of said sign so I asked an older man (manager?) who very brusquely told me, no, that was just for Christmas. I told him the sign had stated that the offer was open ’til 31^st December — he said no, it hadn’t. So apparently, I’m either illiterate or a liar. Or maybe they are just shifty…
Oh well, guess I’ll be spending my hard-​earned $ 400 at a different Barbour retailer.

Totally enjoyed my experience at Barbour. There were so many styles to choose from, even during their sale. The woman helping me was awesome and went digging for my size when I couldn’t find it on the floor. The jacket itself is awesome — their quality really can’t be beat — and if this one ever wears out (which I’m sure it won’t) I’ll bring my business back to Madison for another.

This is one of two Barbour stores in Manhattan, the other is in Soho. This store carries its more traditional brands while the Soho store has its more contemporary pieces.
None the less, I found what I was looking for and managed to snag a contemporary coat up here on the UES after they moved a bunch of coats to this location.
It took a few minutes to get the attention of employees as the store was quiet busy but I was well taken care of and given a variety of options if I did not want the coat and wanted to exchange it for one at the Soho store.
The staff are extremely knowledgeable and the product is superb. I am thrilled with my purchase and though the coats are not cheap, they do last a lifetime!

Agree with Matthew about the brand and history. It’s a storied brand, very English, and has recently contemporized the brand’s image. It’s pricey stuff but you’re buying the feeling of the brand and history, with a bit of the quality. It is indeed good stuff, but that doesn’t mean its your only option and that there isnt comparable quality for lesser price out there.
It just feels good to wear a Barbour. Quality craftsmanship, and the feel/​smell of a waxed jacket is inexplicable, oozing romantic thoughts of carrying grandpa’s shotgun through the English countryside looking for pheasant. Even though I’m in NYC, it still guards against the weather and the wax smell hides the smells of this city. Hard to explain till you wear one.
The staff is very friendly and helpful, a treat given its Mad.Ave., and the selection ok. There’s a lot more Barbour to be found out there, but the store has the basics.
Get something, even a flatcap, and wax it yourself to experience the joys of owning a vintage process piece like this.

Awesome store — they seem to have good sales too! They had a whole section of 50% off back in January! I don’t own one but their jackets seem incredible.

Barbour is a phenomenal brand to begin with, so it didn’t take much effort on the behalf of the store to deliver a great experience.
Barbour is the quintessential British hunting and outdoors brand. Their masterpiece is the waxed cotton jacket, and at Barbour by Peter Elliot you will find every single style available, in every color, in nearly every size. One of the great features here is that they will rewax your jackets (which they recommend doing about every two years). The waxing service is only $ 27, and it sure beats buying a can of the wax and attempting to do it yourself (very, very messy!).
Another advantage to this shop is that, unlike Barney’s or Bergdorf’s, they stock way more than just the iconic coats. Barbour’s full line is a collection of classic British cold-​weather gear, with every piece being just as classically beautiful as it is practical.