J.Crew

Bridal suite is anything but sweet. Our appointment was cramped, crowded, and apparently double booked. There is no private space and bridal consultants are both unknowledgeable and unhelpful. I would not recommend this bridal shop to any other bride, especially one who’s looking for a special, individual, and memorable experience.

Not a good place to shop. Bad unprofessional employees. Rude and unfriendly.
Not worth my time and money.
Never gonna shop here again. The employee especially one of the old lady needs to learn customer service.

Short and sweet: Holiday shopping/​going during my lunch break are two things that independently give me great anxiety. Coupled together, you could call it my nightmare. However, I had an amazing and seamless experience today while holiday shopping on my lunch break. I was assisted by Shelby who was attentive, helpful, and conscientious. Didn’t hurt that the sale items had an additional 40% off. Go see them!

Mixed review because I shopped here twice in a two-​day period. one experience was good. I bought a coat for my teenage daughter and had help from a salesman on the second floor. The day prior tried to buy some shoes for my daughter and the lady who was working shoes was rude and not helpful. She stopped twice to chitchat with coworkers during our interaction. she didn’t offer to order shoes in our size or help us choose another pair.

I had an uncomfortable experience being upsold/​lied to about existing inventory at this J. Crew location. It’s unfortunate that I have to warn other Unilocalers to be cautious of salespeople in this store.
I entered the store wearing a Barbour jacket and approached a salesperson to ask if they had the J. Crew field jacket in stock. He told me no, but if I was looking for a field jacket, he could sell me another Barbour «similar to the one you are wearing». I told him I didn’t want another Barbour jacket (which costs $ 399), but wanted the J. Crew field jacket (on sale for $ 111). He gave me a long explanation stating that he was «certain we do NOT have the J. Crew field jacket in stock, and each J. Crew receives different inventory due to allocation demands…» and again tried to push me to buy another Barbour brand jacket. I excused myself, and while looking around the store (you knew this was coming) saw a full rack of the J. Crew field jacket I was searching for. Not hidden in a corner. Right next to the cash register and dressing room. The salesperson saw me with the J. Crew field jacket in hand, quickly looked away, and would not make eye contact with me for the rest of the time I was in the store.
They lost a sale. Just be careful if you shop here — if you’re looking for something specific, don’t allow the salespeople to pressure you into buying their most expensive products. Buyer beware.

Terrible experience, shopping for a tux. Cheryl was rude, lacked knowledge and turned me off to shopping here. I didn’t care if I had to wait, it was the fact that every question was met with a hostile response. Im 6 foot and was given short jackets. My fiancé asked about ordering online and got scoffed at and when she asked why not Cheryl had no answer and snapped back at her about always having to fix problems. I asked on the way out about the right size pants and said I needed the 32 length (tried on 30) and she said no, 32×32 in the most brusque manner.
Terrible experience. Normally like their stuff.

I had a great experience shopping at Jcrew. The people are helpful and I like the clothes. It is a bit pricy but good quality.

In shopping for a wedding dress, I enjoyed my simple, no-​frills experience here.
— Appointment needed: yes
— Photos allowed: yes
— Return/​exchange policy: same as for regular J Crew items (!), which is very lenient compared to most bridal salons’ no-​return/​exchange or non-​refundable-​deposit policies.
After checking in for the appointment, my consultant Kat brought out the sample dress I mentioned on the phone I was interested in. Unfortunately it was only in size 8, and yes there were wears & tears. But Kat offered me size 0 and 2 in a couple of other styles so she could get a sense of my real size. She pinned me, took photos, and all in all made herself available without pressuring me into anything.
I absolutely loved my dress, so Kat offered to help me make the purchase right then. But she also informed me that a petite line may be coming out later this year. So I walked away without committing to anything, and enjoyed browsing through the well laid out 2-​story store while at it. I would definitely recommend bridal gown shopping here, especially if you’re on a budget!

This review is for the bridal suite. THE CONSULTANTS ARE AMAZING! I went here for two appointments for my bridal party.
1. My bridesmaids and I booked a Saturday afternoon appointment a few weeks in advance. There was a limited selection, but the consultants really took the time to explain your options with the different styles and fabrics. There was absolutely no pressure to buy or rush through the dresses. We were allowed to take our time and re-​try on the options we wanted. We found the perfect dress.
2. My 5 year old flower girl came with me to pick out her dress. The consultants took their time with her, let her twirl around the (empty) bridal suite and even started a little dance party with her (and of course we all joined in)! She felt like a million bucks and it’s an experience I’ll never forget.
The dresses came in very quickly and the ongoing customer service is fantastic. My mistake was finding my dress before going to J. Crew. I’d recommend this J. Crew Bridal location to absolutely everyone.

Did not like this location nor the clothes at all.
As another reviewer noted, J. Crew clothes are not especially well-​crafted (Uniqlo has better quality and it’s less expensive). Basically you’re charged for the store’s exclusive and fancy layout.
This location has snobbish staff that are NOT welcoming to people who don’t appear to fit their racial demographic.
This location is several floors, with a children’s floor, and the top floor is the men’s floor.
Wouldn’t return, just because the place’s staff was grossly unfriendly. I’ve experienced it myself and it seems to be race-​based (I’m Asian). Maybe it’s because I’m not with a white person?

Cheaply made, overpriced clothes. Their cashmeres are the worst. Jcrew used to be great in the 90’s. Now it’s mostly disposable crap.
I still like the outside brands they carry in their stores though.

I found myself planning a wedding in a hurry due to unfortunate health news. This store was incredibly accommodating, and I had a great experience trying on gowns. Ashley was great to work with!

This is a review for the bridal suite– I had a great experience! Yes, it’s not a big space, and yes some of the samples have seen better days, but the customer service is great. And the prices are very reasonable! Kat was super friendly and showed me a bunch of dresses… including one that I didn’t love on the rack… but loved once I tried on! There was absolutely zero pressure to purchase, and she was really accommodating to my specific requests. I ended up purchasing my reception here and couldn’t be happier!

Jcrew can be a bit pricy — averaging about 90 – 160 for a dress shirt. But for the quality of clothing, it’s worth the investment. They don’t carry petite sizes inside the store.
The jewelry is lasting. Meaning, the metal doesn’t fade and change color. The pricing for the jewelry could run about $ 100 more or less as well.
Men’s, women’s, kids, and shoes under one roof at this location.

One of their better stores in my opinion. It’s a really big space and their selection is great. Def one of the better shopping experiences downtown.
For men, they have a big selection.

I had a great bridal appointment with Carolyn here. Although I ended up finding my dress somewhere else, I can’t tell you what a lovely first experience it was. I like the small salon (two dressing rooms), after all its an intimate shopping experience and they don’t have a HUGE line of dresses. Carolyn, my consultant was very gracious and helpful and didn’t make me feel pressure or guilty for not buying. And the prices are so reasonable!

I go to this store often, and love love love it!
Specifically on one experience, when I was buying some new things, and was checking out. I could almost buy everything in cash, but had gotten a piece of jewelry, that went over. The cashier told me that she could use a student discount, but then remembered that for some reason she couldn’t use student discount. But she did anyway:)
I love j crew

I saw Tom Colicchio at this J. Crew once. He had that same self-​satisfied smug on his face that he always wears. Except when you’re in public and you exchange eye contact, it takes everything in your power not to say something.
This J. Crew is fine. It has two floors. There is a «Men’s Shop» here, too. And a security guard at the door, so don’t even THINK about that five finger discount. Unless you are that good.

This review is for their bridal appointments in the bridal suite. For as long as I can remember, I’ve always loved the Jcrew bridesmaid dresses. I love how versatile they are and the price isn’t bad. It also helps that I love the brand!
The bridal suite is fairly small. There isn’t much to choose from on the rack and I was disappointed they didn’t have all the styles on the rack. I wanted to see them in person to see if I liked them. The girl that was helping us wasn’t too helpful and I felt like we were bothering her when we asked for more dresses to try on.
All of the dresses were really dirty and they are usually a size 8 in the sample sizes. I would suggest coming here to see the dresses in person and try them on and then order them online. I was a little disappointed in the dresses since they looked better online. I wish the girl that helped us brought out more variety instead of us telling her what we wanted. They need to make this area bigger so they could put more samples on the floor for us to see.

What J. Crew hands out bottled water during the holidays while you shop? THIS ONE!!! It’s probably one of the best J. Crew’s I’ve been to, not just because of the water, but judging by their inventory, they practically have everything here from the website!
Sale racks and more cashiers on the 2^nd floor so plow through those people on the 1^st!