Ivy Nail & Spa

In town on a business trip with some free time that I wanted to spend getting a mani-​pedi — I was way overdue! I was a little skeptical to try Ivy based on the reviews, but it was very convenient to where I was staying so decided to give it a try. So glad I did! The staff was friendly, the place was clean, and Reika did a GREAT job! She was meticulous, and my feet have never felt softer. I paid $ 51 (w/​tax) for a mani and pedi, which I don’t think is too bad. I normally pay $ 45, but I’d expect it to cost more in NY.

My wife just cam back from here and said they did a great job of her nails. At a cost of $ 48 for nails this is outrageous and what is worse the guy at the register was demanding tips from everyone. Appalling customer service and not worth going again.
It’s an expensive nail place with bad customer service.

Extremely poor service! Everyone was rude from the receptionist to the manicurist. Mine was Lin and she was abrasive, hasty, rude and had a generally unpleasant disposition. She didn’t say a single kind or welcoming word to me and was physically rough and mean. She kept yanking my hands and had an overall bad attitude. I just moved into the neighborhood and was looking for a local nail salon. The biggest thing of all is I’m guessing they assumed I didn’t understand the language, but she made a really insulting comment (the nerve, after terrible service). The person getting her nails done next to me put a $ 5 on the table after paying. When I paid, I separated 3 ones for something else so I would t have to dig later, a $ 5 bill, and put the rest of the money away. She must have thought the ones were for her because a few minutes later when I put the $ 5 on the table, she made a comment to her co worker saying «She left $ 5 after she saw the other lady did thankfully». How insulting!
They really need to fix their service issues. There are many nail salons in Midtown. Also, you never know who you are serving and what languages they speak.

All 3 stars goes to the manicurist. She’s friendly. But honestly a 49 dollar for gel manicure doesn’t sound too much? And I really wanted to give them 2 stars because the owner was not warm and welcome. However the real issue that I have to write this review is that the owner swiped my credit card first and said it’s not working, let me swiped and signed another card but I figured out the first one went through and showed up in my App!!! Whoever is managing this Unilocal please contact me ASAP. I may edit this review if I am refunded.

While the place is very nice, the service is not so much. The manicurist saw my gel polish overheating (which I knew what was happening since it happened to me before) and continuously said «Don’t worry I fix» only to continuously burn my nails and leave me with a horrible manicure.
I went during my lunch hour as a gel manicure takes maximum 30 minutes. She took an hour and a half and that’s not even with fixing them.
I refused to let her fix my nails after they had the audacity to say that it cost $ 50. My nails looked horrible! They shouldn’t have even charged me!
I offered to pay $ 30 even though that was still more than they were worth and I went about my day.
Perhaps she had a bad day, is new and doesn’t know how gel works under high temp UV light or just wasn’t trained properly. Either way, I will not be returning.

When i went to there. it was just fabulous ! there is no word to explain how awesome this place is ;) i want everyone who sees this review go to there once.

My friend and I got our nails done here today. Ru, the girl who did my nails was very nice and did a great job. However, Grace, who did my friends nails was nice until we gave tips. I tipped $ 10, my friend tipped $ 7. After this, Grace was very rude to her and kept yelling at her to keep her fingers relaxed and mumbling something in another language. Also, Ru gave me a back massage at the end of my session, Grace didn’t even care to say thank you or give my friend a massage. Honestly, it was very unpleasant. For $ 50 mani-​pedi you would expect a much more professional service. You can get a better service for half the price on Lex/​3^rd avenue salons.

Was in the area and needed a shellac manicure, was happy with my service before so didn’t hesitate to go back. Bad judgement call. Everything was ok until I looked at my left hand, which had been filed diagonally on 3 fingers. I pointed it out, thinking nbd her head was just tilted and she will fix it. She filed away, widdling down my nails and not at all removing the slant. After 3 tries and terrified I would not have nails left, regretting asking her to fix it and not owning the new diagonal trend, I grabbed the file myself and fixed it. It also turned into the thickest gel manicure I’ve ever had. I told the manager, Gina, when I left, about my new found filing talents and she didn’t respond. As in, no words. She wasn’t mute an hour ago when this nightmare started… «Excuse me, did you hear what I said?» She laughed. I guess I expected some sort of remorse. «I’m sorry» she puttered out with a sarcastic smirk. She definitely wasn’t. If you want something done right, go to this salon, pay $ 48 and do it yourself. #filedrop

TO BE AVOIDED. The first time I came here, I had a great experience. Sharon did a great gel manicure and pedicure. The second time, it was godawful. A manicurist left my nails at different lengths (see photo), even though I warned her that the lengths were uneven several times. We had to re-​do one hand. Then, instead if putting three coats of colour, the manicurist put two and told me «there is no difference». Lazy. I should have been watching more carefully, but when they’re charging you SO MUCH for a manicure one would EXPECT them to be more professional. I would have given them an earful in front of the customers, but I could see that Gina, the manager, was trying to be genuinenly helpful. However, I have to say that the guy behind the desk was the most unfriendly and impolite person I’ve met in a while.

I came in because of their convenient location and nice ambiance but had an awful experience. They treat their customers terribly and even asked for more tip after I paid the tip. For a 48 $ manicure I would expect to get more.
Very entitled spa. Never ever coming back.

I just got a gel manicure and pedicure a week ago and they’re already chipping! I went to get them fixed and they told me they were too busy! Plus this gel manicure and basic pedicure costs me $ 81.00 just to chip 7 days later! No Bueno!

At the beginning, I was going to Ivy, when I was feeling like I needed a treat to myself — it’s expensive. Then I became a regular, once I realize Ivy’s mani and pedi last longer, compared to cheaper places. Plus, this is one of the cleanest mani& pedi place I’ve seen in the City.
Their simple pedi treatment starts fresh rose petals and lemon slices in the food bath and ends with a scrub and nice short massage to foot and legs. Same for the manicure, once everything is done and you are waiting just for your nails to be dried, you also receive a short complimentary back massage.
— When my back in unbearable pain, and don’t have time to go to a proper massage, I ask for 10 – 15 minutes back massage here. I do not recommend all the therapists — I felt twice like they don’t know what they are doing and actually I was hoping not to get injured, but other times, I was feeling like I am in a massage saloon with great therapists. But unfortunately I can’t remember their names

I was in NYC over the weekend for a long planned weekend of seeing some live Theater that happened to coincide with a family friend’s birthday party. Friday night my gel manicure started to chip and two nails broke badly. Normally I would just wait to go to my normal salon once I got back to DC but with the birthday party to go on Saturday night I wanted to get it fixed. So Saturday morning I asked the concierge in the hotel I was staying at for a recommendation for a nail salon that was in walking distance to both the hotel and the theater I had tickets for a 2:00pm matinée at that afternoon. They recommended Ivy Nails and said it might be more expensive than I pay at home but would be worth it.
The concierge was spot on. It was more expensive than I pay for at home in DC, $ 48 compared to the $ 30 I pay at usual nail salon. However, they couldn’t have been more professional and the little extras/​touches really made me feel I had gotten my money’s worth. One such touch was having ring dishes at every station to put my rings in when I took them off and to rest my watch on top of it too. Multiple of the LED light dryers for gel manicures were stacked on a shelving unit. So they used two to do my manicure instead of many salons that I have been to that either: a) only have one dryer; or b) only use one to do your manicure. This made the manicure go so fast. Then the manicurist asked if I wanted a third coat or was I happy with the way it looked with two coats. I got one of the greatest back massages I have ever had and the hand massage was great too. My manicure still looks good even though I had about dozen people over for St. Patrick’s Day dinner which I baked and cooked for, and then hand-​washed crystal water, wine and cordial glasses afterwards. Overall it was a great experience and if I ever need another manicure when I am in NYC I will definitely be back.

Expensive. Rude. $ 33 for a pedicures? Does that include a burrito and a soda? You know this is manhattan right? Also my five year old gives me better paint jobs. Speaking of my five year old. I take my daughter with me and she loves just getting paint on her nails –most places won’t charge me and I will give them $ 5 if they have no one waiting. They charged… wait for it… TEN DOLLARS. To slap paint on a tiny tiny fingernail of a five year old. To make the situation more awful and hilarious she yelled at my… FIVE YEAR OLD for not keeping her hands still. Ma’am? She’s five. Unless you’re Elsa or Anna she ain’t sitting still.
Like I said. Awful. Expensive. Walk a block in ANY direction and go somewhere else.
Bye Felicia.

Great customer service ! Went in for a polish change and received the best back massage ever!

Two stars just because the rude man by the reception and because it’s overpriced. Popped in to ask for mani-​pedi and while optimistically waiting for an answer like «20 dollars», got «49» instead. Forty-​nine, woah! Double the price I usually pay. So I settled only for a 16 dollar manicure and that was because my friend wanted to get his nails done so bad.
They did a nice job. Even got a glittery top polish for the same price (as it should be included for 16 dollars though).
But I will keep looking for salons which are great for the 20 dollar mani-​pedi deal, so I don’t think I will return.

I went here on a Thursday for a manicure, which btw was way extremely overpriced, nonetheless I stayed for the manicure. The manicure was awful, the second coat didn’t even cover my entire nail, it was completely amateur. A few nails chipped less then 24 hours later and all my nails were all chipped by the second day. I would not recommend this salon nor would I ever go back.

I don’t live in NYC but come here regularly. I was staying about 5 blocks away and wanted a mani/​pedi. Read the reviews and decided to try it. My 12 year old son asked if he could come and get a manicure.
Everything was just great. We had the basics, so I don’t know about some of the more exotic nails and how they rate. But I thought they were great. Very pleasant (not always the case in nail salons), neat, efficient, thorough but now slow, good products, out in a reasonable amount of time. I will definitely go back. (And I thought they were really reasonably priced.)

Really excited by this place. They are close to my office, I’ve been meaning to try them for years. I finally did a few weeks back, for a gel mani, and went back again this week for a second gel mani. They take their time and do an excellent job. Likewise, I was on a rush the first time, and they got the job done (very well) in my timeline. Service was also really good. Friendly and helpful. It’s on the pricier side $ 48 for the gel mani. But, I’m happy to pay the price for great all around service and a product that lasts.
I’m upping to as many stars as possible after yet another FANTASTIC gel mani. Lin just rocked my world.
The work is consistently good. I recently went to a local place by my house, epic fail! Never again, I will always choose Ivy.

Walked in at 9:35
Asian lady: we closed
Me: I thought you were open til 10
Asian lady: last appointment 9 o clock
Me: then the door should say 9 o clock
EXIT