It’s Easy Inc

Avoid this place like the plague. I have never had an experience like this. Musheh totally wasted my time. Told me he could get me a China Visa fast! Total lie! Then he took my picture and didn’t have change a $ 20.00 bill. They only take cash or check and didn’t have change for a $ 20??? Are you kidding me?!? Liars and cheats! STAY AWAY!

This place is terrible, fake and very unprofessional.
My sister and I came to them requesting a expedited passport for my new born niece, providing all required documents, paid the $ 250 fee, they sent me to the post office and paid another fee (which is fine) but only if they did what they were supposed to.
Complete rip off, they ended up telling us to go to the passport office on Hudson street ourselves and complete the process! They are super stupid, one document was missing and they couldn’t figure out what document it was! Isn’t it their job to facilitate? Wouldn’t you think they know what documents are needed!!! Waste of time, waste of money they refused to refund the money and put us under a ridiculous amount of stress we. Poor sister after a c section, ended up going to the city from Nj 6 times in 4 days!!!
My advise to anyone needing an expedited passport is make an appointment at 376 Hudson street, NY and take a printout of ur flight ticket and get it done yourselves.

This service is fantastic! I needed a passport in a day, and they did just that for me. I am very thankful for them, otherwise I would be missing my trip. Mr. Musleh and Claudia at the front desk were very knowledgeable, and made sure that everything was perfect before submitting my paperwork to the passport agency. Great service! Would recommend to all of my friends and family!

Getting a visa can be a real pain. It’s Easy was exactly that EASY. Thanks to Sal and the team for their help. Some other «services» didn’t even answer the phone. But this group was there to help. It’s the go-​to service for passports, visas and even DMV issues in every state.
It’s good to know!

This is the worse place ever. Needed to get a Visa to China. They cannot answer any of your questions, they are idiots! Bottom line, I did not get my Visa to China on time, and had to cancel my business trip! What idiots. They have over a week to get me a Visa to China that I paid expedited fees for. NEVER WILL I EVER USE THEM OR RECOMMEND ANYONE TO UTILIZE THESE IDIOTS! They don’t respond to your phone calls, and never have a real answer for you.

I wish I could give this place negative stars — WORST notary experience of my life.
Background: I travel a lot for work and am selling a home. Given my travel, I wasn’t able to be there for the closing, which meant I needed to sign my documents from NYC. Some of them needed to be notarized, which is why this terrible experience came to be.
The Situation: From the onset, it was clear I was not going to be dealing with professional people. The notary herself was wearing sunglasses inside the office (their location is in the lower level of the building… even the lighting down there is dim). Then, she started up an argument with the front desk clerk I was working with while I was standing there. In total, I needed five documents notarized plus one notary affidavit that essentially states, «yes, this person came to me and signed these documents in person and I checked their ID to verify identity etc. etc.» So all in all, pretty standard stuff. Well, she refused to notarize the affidavit («I can’t notarize it if you don’t sign it»)…there was no place for me to sign on that document. This document is for all the OTHER signatures included in the package. Common sense meant nothing to her, and she made me randomly sign the document before she would notarize it. And speaking of that, literally all she does is sign. She has her front desk clerk fill in the rest of the information/​stamp. He himself was barely competent enough to understand what needed to be done. I found at least four errors where he either missed necessary information, or actually wrote the information on the «sign here» sticker… seriously? Not to mention while I was doing a final look through everything to verify all was correct (these are important documents people, plus there had already been multiple errors made) he started rushing me and trying to reach for my cash to move me along.
Also, they won’t tell you this (nor is it posted anywhere), but they are cash only. Which meant at the end of this terrible experience, I then had to find an ATM to pay for their terrible service.

I hated my experience with this place and I will never use It’s Easy again if I can help it. I required a last minute visa to China and was told by another family member about this company. She had previously used them for a regular visa request and they were «pretty good.» Unfortunately, what they are TERRIBLE at is emergency, time-​sensitive situations like the one I had. Customer service is practically non-​existent at the company. Repeated requests for information were met with nonsensical babbling and vague qualifiers («it GENERALLY take 2 – 3 days but COULD take longer» was a common refrain, understandable when I initially brought my paperwork to their office but much less acceptable as an answer once they had already turned the application in at the embassy and had a pick-​up receipt). They are NOT able to advocate for you at the embassy, they are NOT able to track the progress of your application during the course of the day, they are essentially just running the applications back and forth to the embassy and paying some guy to stand in line for you. If you just need a person to stand in line, then this service is perfectly fine, but if it’s a time sensitive request, they will only ADD to your stress.
One particularly egregious error they made was when they received notice that additional information was requested by the embassy for visa approval. They attempted to contact me twice (at around 2:30PM). When I called them back at 6:10PM that day, they completely forgot whatever information they previously needed to tell me about and instead gave me vague platitudes about how everything was fine and I SHOULD get it in the next day or two. Fast forward to the next morning, when they frantically called me again to inform me of the embassy’s additional request for information then had the gall to chastise ME for not calling them earlier!
I would have been much better off standing in the lines myself, able to get clear answers to my questions from the embassy representatives and not having to wait until the end of each day, wading through multiple layers of people, to get an answer to my questions. Also, my requests each day to be contacted as soon as they knew the progress of my application was agreed to and then promptly forgotten. This company needs to get better technology installed so representatives can easily pull up information about a client and have a clear idea of who is being spoken to and what needs to be said.

These people are incompetent. I purchased a car out of state, and was compelled by the lienholder to title and register it through this «service». They claim to «get the plate [in any state],» but guess what? My temp tag is expiring and I don’t have the plate. They told the dealer I needed to give them my emissions test paperwork. Where I live, there is no emissions test. A two-​word Google search would have told them that. So they did nothing until I started calling the dealership’s corporate parent. It’s not enough to say you can help people in every state. You have to actually do it. You have to actually know how to get information, which these days is as simple as picking up your smartphone and opening the browser. I tried twice to register the car myself with DMV, but they wouldn’t do it. So I’m paying for a car I can’t register and, thanks to It’s Easy’s utter incompetence, my car will be off the road for at least four days. That’s IF they get the tags to the dealer when they said they would, and IF the dealer overnights them to me. I’m near the DMV every week and know how to fill out the lien section on DMV paperwork, so I paid $ 125 for a service I didn’t even want. After all that, they didn’t even provide the service. I can’t imagine trusting them with something like a visa. I knew, one way or another, doing business in the NYC area was going to cause some kind of problem. Never again. Avoid at all costs!

Absolutely horrible experience dealing with vehicle title work. Did not provide the DMV with all required documents. I ended up working with the DMV myself. If you buy a vehicle make sure you ask the dealer what service they use. I had no idea the dealer farmed this task out.

These people have absolutely NO idea what they are talking about. They are curt, unfriendly, and most-​importantly, seem completely unknowledgeable about the requirements for anything.
I have been working to obtain a visa, and neither the information on their website nor the information I was told over the phone was accurate, which resulted in me sending the client on a wild goose chase costing lots of extra money.
Save your money, time and sanity by going somewhere else.

OK. If I was a normal person that planned things ahead I would have saved hundreds of dollars.
But I procrastinated on getting my passport renewed and had to have It’s Easy expidite it. WIth a trip to Germany coming up in just under a month, taking a day off to wait at the passport office or to risk not getting it in time, these guys were worth it.
While the office looks ramshackle and filled to the celiling with papers, the staff were efficient and respectful (not really «cheerful»). But They DID IT! Well worth it. Recommended.

1. Called yesterday afternoon so see if I can get help with a moving vehicle violation, was told I would get a call back if they do that service. umm… that’s what it said on your website. But okay.
2. Have not received a call back.
3. Called just now and requested the same thing and the woman stopped me mid sentence and said that they are too overwhelmed with DMV services so they are no longer taking these requests. And then she hung up on me.
4. wow.

Who wouldn’t pay $ 105 not to deal with DMV? You already work in midtown if you’re going to the Rockefeller Center location and you probably drop a cool hundred on lunch. So, unless you’re that person waiting on line for an hour to get your free cone at Ben and Jerry’s, this service is for you.

I have used this location on and off for the last 7 years, through different employers.
They always had everything done on time in my experience. However, I have begun to take passport requests to them from my new employer, and have gone in person each time, versus sending someone to handle. I am being completely honest with you when I say that I have never, ever seen people so bitter, dismissive, uncaring, disinterested, depressed, stressed, and you sense a lack of organization when you are there. The same players have worked there for years, so you deal with the same people, give or take one. The front person is a girl whose attitude will ruin your life. Literally. You dont know what to do– speak, ask, try to communicate, scream, get furious, cry… you just know that once you open lines of communication, you will regret it and the trip you need to make. You aren’t given a sense of reassurance that they will handle things professionally, that they value your business, but their prices certainly have high expectations. I witnessed someone scream at them for their lack of service and for not having his passport ready, even though he called in and was told it was there. He paid a $ 250 expedited fee, the highest you can pay, to have a renewal in a day or two. You wouldnt believe the conversation that went between the two. I was second on line, waiting to be attended, and the head boss lady is walking around. I ask her a question and she shoos me away like Im a dog or an enemy. I am serious. I was flabbergasted to see that these are the people charging so much money for a service they dont even live up to. If you have any other options, please go somewhere else. If you want to gamble your chances of getting your passport or VISA and deal with basically no customer service, go ahead. But, the end result doesnt change the fact that these people are the perfect example of unprofessional, uncivil, lack etiquette and do not deserve midtown’s business. Go.somewhere.else…horrible place.

I am thrilled to write a review for It’s Easy, located at Rockefeller Place in NYC. For reasons way too long to go into, my son Zach had ONE DAY to obtain his passport for an amazing class trip to Germany. Desperate and extremely stressed, we found It’s Easy Inc. on Google. Taking the risk and praying it was not a scam, we put our faith in Musleia, Sara and the rest of the staff at It’s Easy. After speaking to Musleia (hoping I am spelling his name correctly!) on the phone, we were helped as soon as we arrived and knew we were in good hands. Sara helped Zach fill out the forms online and reviewed it to make sure it was done perfectly. They were with us every step of the way and as promised, we were able to pick up his passport at 6:00p.m. Though I hope you are never down to the wire like we were, I highly recommend It’s Easy Inc. They were professional, extremely helpful and came through for us! I can’t thank them enough!!!