Hyatt Herald Square New York

I enjoyed this location, within walking distance of midtown and so many other great parts of the city. Raul Duplessi did a fine job of making us feel like royalty!

I’ve stayed here a couple of times now when I’m in New York for work. Both stays have been pleasant. The room is clean, modern and decently sized for New York standards. It was also surprisingly quiet in my room. I’ve stayed in other New York hotels where I couldn’t sleep due to all the noise and sirens I kept hearing all night. The bed in my room was also pretty comfortable. Front desk staff are really nice and friendly.
The location is also convenient. It’s only one block away from Koreatown. Which makes it great for late night snacking. It’s also only 2 or 3 blocks away from Herald Square, which has the infamous flagship Macy’s and plenty of other stores including Sephora, Zara, and H&M.

Location is easy to navigate to/​from (subway stop nearby + an easy walk from Penn Station). Very fair price for the location, friendly & accommodating staff, room-​size was good, nice amenities (free wifi, gym, etc). One of the best Hyatts I have ever stayed at (and that includes some with Regency Clubs & full resorts).

The staff here are thieves. BEWARE
I signed in my luggage to be held behind the counter and when I came back for it… they said that they «couldn’t find it»… and even went so far as to ACCUSE ME of not turning anything in… even though I had my ticket in hand.
After hours of talking to incompetent staff members I called the police… I had to file a report since they were refusing to even look at the security cameras. After a day of wasted time, the rude manager handed me a piece of paper with their insurance companies number on it… THAT’S IT?
No apology…
No customer service…
No compassion…
AND NO LUGGAGE
To top it off… I spoke with someone later who said the same thing happened to her with her laptop at that very hotel. They stole her laptop right out of her bag at the checkin counter.
Don’t EVER leave your belongings here. EVER…

The location and value are unmatched. Room was well furnished for our needs and our two young boys were made to feel like kings by Koby in guest relations. He personally made our trip extremely memorable– many thanks to him for always initiating service that went above and beyond.

Stayed here last night while in town for work. Let me start out by saying how great the service was here. Every employee was friendly and helpful. Liked the King room that I was assigned. The hotel is pretty trendy rather than overly elegant. It really reminded me an A-​loft hotel which I really like, Price was extremely fair for the stay ($ 150 after taxes). Wifi was extremely fast as well. Wouldn’t hesitate to stay here again.

A team of coworkers and I stayed here for work travel. There was a fingernail on the shower floor in my room — long, pink, with a rhinestone. I immediately called the front desk and informed them. The woman who answered seemed genuinely startled and stated she would send housekeeping right up. However, «housekeeping» was a man with a dirty dustpan and broom who simply swept up the nail and left. I expected more of a response, if nothing else actually clean the bathroom.
Along with that, the hairdryer kept tripping the GFI in the bathroom. After so many times trying both outlets I gave up doing my hair.
I am giving the two stars because everyone I encountered working there, from reception to the bartender, was extremely pleasant to interact with.

A newer hotel with furnishings that feel so. Well organized king room for NYC room sizes. Clean and comfortable, though extremely drafty. Staff was incredibly friendly and accommodating, giving greetings and offers of assistance anytime I saw someone. I will stay here again, even if it requires an extra few blocks walk from my next meeting location. Note that on a two night stay, the full day I was there housekeeping didn’t come until after 4pm.

Hierbei handelt es sich eher um ein «Boutique-​Hotel». Die Zimmer sind schön eingerichtet, die Betten bequem und die Lage top!
Die (einzige) Suite übertrifft alles… Das Bad und der Blick auf das Empire State Building…
Unschlagbar ist das Frühstück im Erdgeschoss.
Everybody should try their breakfast-it’s bomb!
Service was amazing. Very nice people working there.

Loved it here, double beds with enough room to walk around. Very clean, good size exercise room. Good location. Staff was very nice and helpful. Décor is cool and inviting. Only issue was walls were super thin.

This review is for the Rooftop Lounge, which is loud, slow, and mediocre. Best to skip it. The hotel itself is quite nice, but if you are looking for a great rooftop experience, this is not the place to go.
The address tells you enough about what you will be seeing: the rooftops of grimy old Garment District buildings. So if there’s no great view, what good is a rooftop bar? The food and drink offerings are nothing extraordinary, and the service was inattentive.
Several items we ordered never came. After an hour of apologies and promises that they were «on their way up», the server just took them off our tab. The only thing arguing in favor of this joint is that the prices are not exorbitant like the best rooftop bars, but the tradeoffs weren’t worth it.

Our stay at the Hyatt Herald Square has been nothing short of excellent! From the moment we checked in Efren was beyond accommodating and incredibly nice providing us with a printed series of attractions of interest to us and checking us in with a beautiful smile only someone enjoying his job could do! Genesis at the café bar and restaurant was so amazingly hospitable and kind, catering to our every whim and never gave us any negative attitude and just provided a great experience while we were dining-​what a breath of fresh air! This gem of a hotel is within walking distance to everything– cleanest rooms aren’t possible! W O W!!! Not huge but great things come in small packages! We will be back and we will stay here again!!! Thanks to all the kind staff we interacted with — it was OUR pleasure!

This hotel has a dysfunctional A/​C and cooling system that produces a lot of noise when someone near you turns on the A/​C. I had to move at 2am at night because I wasn’t able to sleep when someone moved in next door, and it apparently happens a lot (according to people who work at the hotel).
The location is a block from KTown, so you have some good food options, but if you need a good night’s sleep, then you should look elsewhere.

I stay at this hotel pretty frequently when I am in town for work. I have to say that not only is the hotel in a prime location with excellent features, the experience is made complete with their welcoming and friendly staff.
The experience is all started with their warm front desk staff like Sarah, Keith, Sang, Elisha, and Alicia. They made sure I was checked and enjoyed my stay each time they made contact with me. When it came time to explore the city, their staff found fun and enjoyable things to do and even made the reservations for me.
The two best features for me personally was a nice gym which had well maintained equipment and their rooftop bar Upon20. Jordan, the food and beverage manager has prepared a menu and drink list with savory selections and a range of choices when it comes to your choice of drink. Prices are mostly in line for the area and they are starting to expand their choices of craft beer. Jordan has also created an excellent service team including Vee Bella, Oren, Genesis, Mo, Matt, Brenda, and Jared. Not only is his staff knowledgable but also attentive when it comes to making sure you are taken care of after a long day in the city or traveling.
The rooms have nicely designed and decorated. For what they lack in square footage they make up in carefully planned décor. The service staff was excellent at making sure the room was cleaned during my stay and that the toiletries were adequately stocked.
Given that New York has many options to choose from, Hyatt Herald Square should definitely be on your list.

This hotel is cool but what makes it five stars is thee service and the people! Brenda at the bar is the nicest and warmest person with a million bars in NYC I only wanted to stay here the whole time. Alicia is so nice too and everyone is I feel bad I don’t know their names but everyone deserves a pat on the back here. Roof top is so gorgeous with a view of Empire State, Chrysler building and freedom tower it’s a view worth checking out!

I’m a fan of Hyatt so when I saw this hotel was in a prime location for bachelorette activities, this jumped to the top of my list. It’s great since it’s close to the train station. Given that we booked on a holiday weekend, it was hard to get early check-​in so we had to wait till about 2PM for a more concrete status. The front desk was accommodating and tried to get us a room as early as they could. We also got an upgrade to double queen beds and high floor which was great. Sang and Jo were very nice and professional. Sang even offered to grab a cab for us when we were headed out. The hotel is trendy, modern and chic, in only the way that I know Hyatt to be. The room was smaller than I anticipated but it is Manhattan after all and space is limited. The room wasn’t entirely clean as some of the drawers still had garbage from the last stay but as long as that isn’t in the bed, I’m cool and will stay away from it. Either way, it’s still kind of gross. I wasn’t used to the comforter not having a sheet wrapped around it. I hope it was clean! There wasn’t much desk or vanity space but there was lots of storage — you just have to use it wisely. The bathroom was really nice and modern. Wish that sink was bigger! The shower was nice. It’s missing one big thing — a full size mirror! So important and necessary, especially for a girls night out. All in all, for an overnight stay it wasn’t bad and I would definitely come back again if I needed to be in the area.

Nice hotel near Empire State Building. Rooms are smallish, and mine didn’t have a real desk to work at. Roof bar is cool, great views. Good service.

The Line Staff, especially the breakfast crew (e.g. Genesis), do a fantastic stellar job of making you feel comfy, stuffed to the gills with tons of good to great food, which really compensates for the inherent small space challenges of remodeling a former «Holiday Inn».
For Diamond club members, my wife & I get treated like Celebrities by the breakfast crew & the management.
GREAT PLACE TO STAY! THANKS!
They are happy to honor us with lots of good food & are more than happy to go the extra mile, & then some!
We are getting somewhat used to the compact size of a regular room. The suites are still under construction, which may be like the Hyatt 48Lex which I also really like.
Here, besides the Stellar Staff & friendly management, the beds are new & comfy.
The bath has a great modern spacious shower, a Toto toilet, & a nice vessel sink. It could benefit from more hooks & shelving to hang/​place your toiletries, but space is at a premium in NYC. A mounted make-​up/​shaving mirror would be nice.
The room, while seemingly tiny, has benefits, such as a large LED TV (with a HDMI input, 2 USB chargers/​inputs). The frig does keep your snack cold enough, but could use some padding for clumsy wake ups as you get out of bed, since it is placed between the beds. It would help to have the phone between the beds. There are tons of outlets around the beds to charge stuff.
While they do not have everything that bigger Hyatt’s have, they obviously care about improving this newer hotel, while working hard on renovating.
I have witnessed the management team working extremely hard at making this place work, while meeting the challenges of multitasking both renovation & providing great service.
Management is also being very empathetic & helpful in my time of need. When I make a special request, management has told the line staff to make it work, which rarely happens in bigger more impersonal Hyatt’s.
For what they lack in the bigger Hyatts, they make up for in great service with a smile.
Since it is relatively close to NYU Med Center where my critical ill Delirious if struggling for sanity & her life despite the horrid disjointed care there. NYU Med Center has gone to the dogs since I worked there decades ago, but so has the health care field in general. I spend a good part of the my time at the Hyatt calling Administration, Nurse Managers, MD’s, Specialists, Advocates, & the CEO to get even sub-​standard care.
This Hyatt does offer me a way to advocate nearby, for a reasonable sum. Management (e.g. Ashley & others) did honor my request for an extended stay rate since we keep extending our staying for close to two weeks or maybe more.
Especially since my mother condition is unstable at NYU Langone Med Center.
Management here, so far, has been as great as the line staff. Even the Security guard helped me get a regular chair for my handicapped back, as I type this on the rather tiny desk shelf. The desk shelf could benefit from ergonomic padding & a hole to run your AC through from under the unit.
The room is cosy & warm. While the central TV, desk, closet, draw unit is compact, it does have ample draws. Luggage space rather problematic & you either need to travel light or use the floor, some luggage folding racks would be great for the back. While the beds are good, I somehow keep banging my head on the frig between & over the beds.
In general the WiFi signal is strong & fast, even on the 15^th floor. My AT&T cell phone works great in the room, but does have some unavoidable drop-​outs in the back dinning area.
My wife appreciates their Gym… while I adore their Egg’s Benedict for breakfast. Their small snack shop has some great juices, flavored, milk, & some gourmet chips & snacks. It does save a trip out into the cold… but there are at least one 24hr. good grocery & CVS 1 – 3 short blocks away.
Anyway, the serial NYC snow storms, make this a great place to stay here to be close to my sick mom & 24 hr. food. It is also so freaking cold here (the opposite of CA, where we live), that it can dip below zero (so bring some warm clothes). If you lack clothes, or other stuff, the nearby JCP & the oldest & largest Macy’s is nearby, & lots of stores on 34^th street. There is also a small but excellent wine shop next door, & a small shop for hats, gloves, etc… The Empire State Building is close by, and a great view of it on upper floors.
Koreantown is on the next block, & you can have super ethnic food at many places, 24 hrs. a day!
The inviting lobby is also compact, but well designed & decorative. They do have a coffee bar, a regular bar (wine tasting once a week), & a compact comfy dinner area.
They have been fantastic about having me extend my stay sometimes day-​by-​day, since they are empathetic about my mom’s hospital condition.
BLESS YOU!

Never got a chance to stay and never will. Had a last minute change in plans and needed to cancel my reservation 30 hrs prior to arrival. Before I pressed the cancel button, I scrolled thru the page to find the timeframe for cancellation policy. I couldn’t find and proceeded to cancel assuming it was the same as the Andaz and other Hyatt affiliates of 24 hrs from arrival.
After cancellation, the email stated I owed 1 night stay because I didn’t cancel within 48 hours. I then called this location to report my issue and the operator would not budge and stated I should have read the policy on the confirmation email. Frustrated w. the answer, I asked for the manager and she proceeded to give me the same reason without hesitation.
Like them, I am in the service industry and understand that there are people that don’t read fine print or attempt to cancel last minute because they found a better deal elsewhere. However, I never had an intent to cancel hence there was no need to read the fine print but something urgent came up and I assumed 30 hrs prior would be more than sufficient time. Also, being a Hyatt cardholder and platinum member, you would assume they would make an attempt to resolve this issue for me.
No, it was rejection without hesitation. So, I tried bringing this issue to Hyatt consumer affairs and they attempted to speak w. the hotel and discuss the matter but neither side would budge. At the end of the day, don’t bother w. consumer affairs because they are a joke and have no say w. the hotels. As for the Hyatt Herald Square, I gladly told them that I will NEVER ever book this hotel and my biggest mistake was changing this reservation from the Andaz.

Compared to the more expensive option for Hyatt Grand Central… I loved this place. It is closely located near Penn Station which makes it really easy if you are flying into EWR. I prefer to fly into EWR versus LGA or JFK.
The hotel is more of a boutique. Wine tasting on Wednesday evening… complimentary for guests. It’s cute. has a small bar/​dining area (I didn’t eat here). The gym is the standard Hyatt ones. clean and plentiful with treadmills. I ran about 6 miles at 4 am one morning.
The rooms aren’t the quietest. but decent for the price and location. So if you’re planning to be loud. or you hear some of your neighbors. don’t say I didn’t warn you. Oh. and they really need to have wine you can buy downstairs. They do have bottled water for purchase down there but really they should have water in the rooms.

This review is for the weekly Wednesday wine tasting from 5:30 pm — 7:00 pm.
The wine is good but the tasting is for one taste.
The newly renovated bar/​sitting area is nice. The wait staff are very particular about bringing in outside beverages like water, so be careful.