H & W Hardware

This grumpy old fat man who works here is soooo rude, he is awful. If you are not builder and needs their advice, he really talks to you like you are stupid and just leave you alone.
You can’t shop here with this man unless you know everything.
It’s a shame that the shop has wide good selections.

I used to live close to this store and went there from 2003 – 2006. I was always impressed with their friendliness and willingness to help me figure out what I need without making me feel like an idiot or that I asked a stupid question.
I recently moved back to the neighborhood and went there to buy drywall anchors for a curtain rod I want to put up in my apartment. I brought the hardware and anchors that came from the manufacturer.
Instead of trying to sell me on their stuff Mitch said that what came from the manufacturer would get the job done and encouraged me to just use that (instead of spending money at his shop!)
He even helped me figure out what size drillbit I should use based on the size of the anchor that was sent to me by the manufacturer. I am very impressed with them and will definitely go back for my hardware needs.
This is a family run business. Way different than a big box store where the people helping you are not the owners. If you live in the neighborhood definitely stop there before you go to Home Depot or any of the other large hardware stores.

Reasonably stocked store for the size. Unfortunately it’s often closed. The prices are quite high. The few other stores in East Village are generally better options in price and selection and convenience.

They own apartments for rent in the same building. I was their tenant before. They have not returned my deposit two months after I moved out. They did not even give me a decent reply when I called them for that.

My boyfriend has banned me from shopping here because every time I leave the store I am always upset about the rudeness of the grumpy old men who work there.
They should probably retire.

Went here to look at a line of stain samples that few other places carry on one of the first nice spring days of the year. No one greeted or asked if they could help me at any point. As I looked at the samples, the two old men (I heard them say to someone that the young guys weren’t working that day) proceeded to have a long, drawn out conversation about how great it is when women start to shed their clothes for spring and summer wear, commenting on specific women as they watched them walk past the shop. Disgusting. Needless to say, I won’t return or be doing any business here.

Great small neighborhood store. May not have the variety of home depot but they have all the basics and are super friendly and helpful.

I don’t know what the complaints are about!!! This is not BB&B or Home Depot. This is a family owned neighborhood store which I find friendly and convenient. My husband and I have shopped here for many years and never ever had a problem. The staff know us by name and I might add has a good sense of humor. Our questions are welcomed and also good suggestions if we don’t find what we’re looking for. We appreciate you guys at H&W, thanks for being there!

It’s a convenient local hardware store in the Upper EV and really, I don’t think I would come here for anything special beyond the usual glue, nails, padlocks etc. The prices are a bit steeper than you’d find at BB&Beyond or Home Depot and you won’t find the variety you may need for a larger project but they’ve always had what I need for apartment living.
The service, while considerate and one on one, is also a bit gruff. The guys here honestly do want to help but I’ve felt a bit of machismo when I come here asking questions. I’m not a little lady, and I know what wood glue is… how else do you think I put together my IKEA furniture?

I’ve been going here for years, paying a little more for my items to help out an individually owned store rather than to go to a chain store where things would be cheaper. I have probably spent hundred of dollars here. Today, I brought a window shade i had bought at Bed Bath & Beyond that had not been cut to the right size. I asked them to recut it for me (an easy process that takes about a minute) and they started measuring a new shade to be cut to the same size as my old one. I pointed out that I wanted mine recut, not a new shade and they said that they will only cut ones that have been purchased at their store. I offered to pay for the service, but they refused, stating that it was their «policy.» I responded «with all due respect, that is a ridiculous policy and I will not be shopping here again.» The man told me «good. we don’t need your attitude.» and walked away from me. Now, if they had wanted to charge me $ 5, $ 10, $ 15 for a minute’s work, that would have been fine with me but they were downright nasty. The only thing that these local «mom ‘n’ pop» stores have is their personalized service and relationship with neighbours. Apparently they don’t care about it, plus they have a small selection of merchandise, which is all more expensive than Home Depot on 23^rd st.