H&R Block

The rude manager and folks at this particular franchise don’t return calls, and like to excuse their poor customer service by saying, ‘Don’t leave your taxes ’til the last minute’. What’s the point of this service if not to spare you stress if you have 5 days until April 15^th? Never again. There are real pros out there.

I got my taxes done here today. Everything went perfectly. It was easy and fast. I could tell the people there were knowledgeable (more so than people who have prepared my taxes in the past). They were also nice, and patient with my own lack of financial proficiency. I had a guy named Peter Gilsten, who was great. I might add that my taxes, although they aren’t super complicated, aren’t entirely straightforward either, and Peter handled everything with efficiency and obvious competence. And the service wasn’t terribly expensive.

Met with William Cahn. He was condescending, rude and very unpleasant. Went in with some simple, straight forward questions about my taxes. Did not need them to complete or file my completed tax return, but was willing to pay for their time and assistance. I stated this upfront and also stated I didn’t want to waste his time if he wouldn’t be able to help me with this. After about 20 minutes of him telling me everything I was doing wrong and providing me with no answers, I eventually left. You are going to them for help — not to be belittled. Better off using Turbo Tax.

Ask for Dana! Possibly the happiest lady I have met in NYC.
Talked me through my taxes professionally answering any question i had and completed the process from start to finish seamlessly in under 40 minutes. And smiled the whole time!
I even received an exceptional refund.
I will be using H&R block next time for sure. Thank you Dana

Watch out for these guys…
Ever notice how H&R Block doesn’t give any concrete details on their website (or in their office, for that matter) on how much a tax filing will cost? Noticing this — and finding it rather odd — I told the woman i was meeting with that I would like to know ahead of time how much my filing would cost. She gave a vague response that «it depends» but that it would «probably» be «$ 300-​$ 400,» based on my situation as a self-​employed small business.
Well, either my H&R advisor had never handled a small business tax return before (unlikely, since her web profile says she has a specialization in the area of «small business») or she was deliberately pulling a bait-​and-​switch, but imagine my surprise when she presented me with a bill for $ 648. I repeat: $ 648. That’s just a little off from her estimate of $ 300-​$ 400.
I canceled the filing process right then, paid a termination fee, and walked out. I will never set foot in an H&R Block again.
On the plus side, the woman I met with was perfectly nice and polite. That’s about the only positive thing I can say about the experience.

Yikes. I understand that my tax situation is unusual, but it didn’t seem that it would faze a seasoned professional. I think I broke her brain.
To start, she was 20 minutes late to our appointment and did not apologize for her tardiness. OK, that’s fine… she doesn’t have to be polite if she does her job well. Then, as she was trying to figure out how to file me, she kept staring at her desk, muttering «I have to figure this out». What she DID figure out was that it would take about $ 300 to figure out my taxes. Now, I would be willing to shell out $ 300 if I was confident that she could accomplish the feat, but I was not. As it stood, I opted to leave.
When I asked if there was any fee to stop where we were and go no further, she said that normally there would be, but since she was late, there would be no charge. Aha! I (sort of) got my apology after all.
On a positive note, she seemed like a nice lady.

This is the second time I have used this HnR block to do my taxes. Last year I had an incredibly nice man do them for me, and this year I had a lovely woman named Jeanne. She actually refused to finish them because she said I was missing documents that would help me receive the most out of my return. When I went back to her with the rest of my paperwork, she and I realized that there were numerous things that I would be able to deduct from my taxes. By the time we finished, I almost doubled the original numbers. I would have never knows to deduct these things, had she not helped me. She was amazing.
I love them.

I hate this place. Not only are they complete idiots, they are the most rude, unprofessional assholes I have ever met. In an effort to get my taxes done, i drop them off 2 weeks in advance of the filing date. I finally call them the day before the due date, only to find out they have not been started. To make a long story short, i show up at 9 the night they need to be filed, after having been told all i need to do is come in and sign. After an hour of waiting, i calmly inquire about the status… the response i get is «sit down, shut up, mind yo own business. Why you all up in my face.» Needless to say, I will not be returning to this shitbox of an establishment, nor any other branch.