Guaranteed Rate

Our contact at Guaranteed Rate was Rafael. I can not recommend this company based on our interactions with him. Purchasing a new house is stressful and having the right support staff, real estate and mortgage brokers, is important. Almost every document we sent in had to be sent in repeatedly, often different people would request the same document. Communication was difficult, answers to our questions were unprofessional, cryptic and brief. We only found out next steps and statuses by calling and asking. Communication was rarely initiated by them. All of the people that we dealt with that needed to communicate with them complained to us about them, it was embarrassing. Even at closing they kept us all waiting for hours for final release of funds. All at the closing table shared stories of difficult closings with Guaranteed Rate.

at Lavell, Vanessa Young and Ann Marie Diponzo of Guaranteed Rate were really amazing. I highly recommend dealing with their company. As a working full time mom to three boys I don’t have a lot of time, if any, to spend on the phone. E-​mail is great for me because I can always access it easily and quickly, whether at home or on the job. Pat and his team were very accommodating with me and e-​mailed back and forth addressing all of our needs during our refinance of our cooperative apartment. Pat spent the time to ensure that we qualified for the best possible rate and mortgage (HARP) when countless other mortgage companies insisted we didn’t qualify. (I wont go into the details but to suggest we didn’t qualify was nothing less than preposterous!)We spoke over the weekend and in the evenings as well as all hours of the day. We felt informed every step of the way. It was much smoother than my initial mortage application with Wells Fargo which was a nightmare, unorganized and caused an endless and unnecessary amount of stress. We were able to charge some of the expenses with our credit card which really assisted us as closing costs can be costly. Smooth and efficient. I highly recommend this company!!! Thank you for all of your assistance!

I have been dealing with Bob Buehler of Gteed rate. Honestly I can’t describe him as anything less than exceptional. This review will probably sound fake as it is so glowing. But I assure you its not. This guy, calls you back and quickly, he is so on top of things its unbelievable. He is super responsive and he answers his phone (even cell at night). He got me an amazing rate, held my hand as a first home buyer and basically I think he was awesome and I have referred him to many people already. He treats you as if you are important even thought my mortgage was not a high amount. Don’t hesitate to call bob… and did I mention he got me an amazing rate? My fiancé and I couldnt believe it!

I got in touch with Zack Tolmie at Guaranteed Rate through a recommendation and would highly recommend him. He explored loan options for my first-​time apartment purchase and mortgage in NYC and really helped me learn the process.
I had lots of first-​timer questions and he was always very helpful and quick to answer both phone calls and emails, often offering to go out of his way to resolve any issues. You can tell he’s very organized as his emails are not only friendly, but very detailed.
I would not hesitate to deal with him again and would recommend him to friends.

My wife and I had the pleasure of working with Mr. Rafael Reyes out of the Manhattan office. I have to say it was a enjoyable experience. I thought the Mortgage process was going to be stressful but in my opinion it was a piece of cake. This was due to Mr. Reyes being up front from day one. He never left us in the dark, anything that he needed he informed us weeks in advance. During the approval process he was right by our side letting us know each step. I could type forever if I could so I will just say he was the best and we got a great rate.