Gringer & Sons

Never again. They kept putting up roadblocks along the way, just not that interested in service.

Prices are right but 0 responsibility for faulty installation. Our Bosch was installed and the drainage was rigged up to a gas fixture which eventually, since gas nipples are not made for water application, rusted and clogged subsequently burning out the drainage pump which then shorted the electrical panel which shorted out the water sensor. This was 13 months after install so the factory warranty was void. Having spent $ 13 000 with these folks their response was, not our problem, our install folks, with 18 years experience, would never do such a thing… Fact is I am out $ 500, a small amount compared to the purchase and I would expect, Gringer’s $ 2,000+ profit. Such BS, Such lack of support, Such low integrity I think the age of the place, family owned and all, has lived beyond it’s time and should pick up stakes and call it a history. Noticing all of the other negative comments on this site I only wish I had known. DO NOT BUY FROM THEM, even if you save a couple of bucks. They really are
«The Biggest Looser.» BTW Buyer Beware:
This business is not BBB accredited.
Gringer & Sons, Inc.
Fax: (212) 982‑1935
View Additional Phone Numbers
29 1^st Avenue, New York, NY 10 003


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Revoked
BBB® B– Rating
On a scale of A+ to F
Reason for Rating
BBB Ratings System Overview

cold called these folks to replace a dead microwave
spoke to Marvin, who was helpful and courteous.
they delivered on time, and installed a day early
price with installation was $ 200 less than competitor.
hey, something in Manhattan actually was easy… who knew?

Although Gringer & Sons has received so-​so to bad reviews in the past, they gave me very good service in 2013 and again in 2015 when my 18 month old refrigerator broke and was
irreparable. They helped me negotiate with the manufacturer, and even though the manufacturer would only issue a store credit, they said they would give me the cash back if they didn’t have a replacement product that I liked!
They are knowledgeable and make you aware of rebates and appliance packages that save you money and they consistently beat P.C. Richard, Home Depot, and internet appliance dealer prices.
They don’t have a slick showroom, but they fit many product choices into their space. They will make you copies of manufacturer tear sheets and call the manufacturer’s rep while your sitting there if you have a question about a detail on a photo or a specification.
All in all, it was a very positive experience.

I strongly recommend Gringer & Sons. I have gotten 2 appliances from them (stove and washer/​dryer) and have a 3^rd on its way (microwave). In all cases Gringer & Sons have been responsive, professional, easy to work with, timely with delivery/​installation and total straight shooters. Plus I have been very happy with the appliances I purchased. Special shout out to Amaury who not only saved our Thanksgiving (our stove of 20 years died 2 days before we were hosting 20 plus people and Amaury scrambled to find us our stove of choice and managed to get it installed in time — phew!) but who makes the process of purchasing an appliance a pleasure. Thank you Amaury and Gringer & Sons. I will be back when my next appliance goes down.

Terrible service. Would never buy another piece of appliance from them. I bought all my major appliances from them and when they delivered my refrigerator (a Café French double door), it arrived dented in March. Call David Sugarman and he pushed it to his manager, who promised to replaced the dented refrigerator. The second delivery was no better, in fact it was worse. I turn it back and again the manager assured me that he will deliver another one in good condition The refrigerator never arrived and since then, every time I called, he never returned my calls nor did David Sugarman. I ended up having to plug in my dented refrigerator which I paid full price as a new one because I had given away my old refrigerator. And GE has the nerve to send me mail asking that I extend my warranty. This only proves that GE shipped me a lemon. Not only that, the $ 100 rebate that I received was a pain to deal with. The GE award center is totally unhelpful. Will write more about GE rebate center. So buyers beware, GE products are not they used to be even though David Sugarman said they are. I would have bought Samsung from PC Richards or any other place.

Bought a Sub-​Zero and was happy with the service at the store. My complaint has to do with the delivery/​installation service. My refrigerator arrived when promised but the panels and handles — unbeknownst to me — were backordered. They did arrive the following week — but the installation guys (after waiting at home all day) just left the stuff with my doorman — what???
The good news at Gringer is Stephanie! She coordinates all deliveries, etc, and went
over and above the call of duty to see that everything got done. She is a gem and because of her I would shop there again.

In the past, I’ve bought all my appliances here. Then 6 months ago I needed all new kitchen appliances, so once again I came here. What a mistake! I spent a ton of money and was treated badly by Marvin Schacter — AVOID HIM! He was rude and condescending while I handed over a fortune for an entire new kitchen! And when the appliances didn’t work, he stopped answering the phone and emails. The boss Allen is no better — he still doesn’t realize that the stove they sold me was a lemon and he should have helped me get a new one. Instead, he referred me to his buddy, the Appliance Doctor, which was the worst repair company I’ve EVER worked with. And my appliances were under warranty, so why was I sent to a separate company? I’ll never know, but assume there’s some corruption and kick back going on there. So despite spending a fortune, nobody at Gringer’s cared to make sure the problems were fixed. No follow up calls, no help, no nothing. Never again would I set foot in that store or buy anything from them. Really a terribly unpleasant experience. Oh, and while I was making the purchases Marvin’s bills and specs needed to be corrected 4 times because he just kept making mistakes with model numbers and I needed to double check everything, and one thing «fell off the list» and arrived late. But he never would say anything except to be gruff with me and blame someone else. Including telling me that Thermador was covering up design flaws. He really just would say anything… He is just a lousy guy!

The salespeople are not helpful and barely know anything more than the research you can do yourself on line. They are basically pushing product that they want to sell you. The prices here are also not better than PC Richards or Best Buy. We bought some appliances here first, and then went to PC Richards to buy the rest. The sales experience was night-​and-​day difference. Take your money and go elsewhere.

Gringers sales associate Amaury was not very helpful. He did not even mention that the price excluded installation but luckily my super was available and qualified to help.
Delivery was appalling. They stood me up on the first date mysteriously stating that the deliveries were taking longer than expected. (Really? Even though they just dump the appliance in your apartment??). And then mysteriously the ‘truck broke down’ about 7pm. A day off from work wasted!
Worse, they did turn up on the second date. My undercounter fridge for which I paid full list price came unboxed and scratched. Clearly they sold to someone else but it didn’t fit or something. It was missing the tip prevention device.
I paid an extra $ 300 for a professional series door. It came also with no box and after putting on the fridge it had holes exposed on the top of the door handle (so if you spilled something it would drip inside the handle.) I realized that the handle had again been sold to someone else first — who was planning the door hinges to be on the opposite side. It was upside down!
I refuse to deal with Gringers ever again. Luckily Subzero is very helpful and immediately mailed the missing part and will come to fix the door handle.
Now reading the other reviews I am alarmed about the supposed extended warranty I purchased. I hope it doesn’t turn out to be nonexistent.
I am very sad because for the 30 years I have lived in Nyc I have fought every appliance from them with no problems.

These guys are scammers. They collect your money for extended warranties but never actually purchase them on your behalf, so when you go to service your appliance, you’re S.O.L. I’m no self-​righteous lawyer, but I hope to someday sue the pants off of these guys. Cannot believe how poor the standard of professionalism is here. I’ve already reported them to the Better Business Bureau.

I ignored the reviews and ordered a Fisher Paykel refrigerator from Gringer. I was told by Marvin that it would be delivered 2 days later. On the day of delivery, I get a call from Marvin stating that the delivery company «cannot find parking» in my neighborhood and refused to make the delivery. Parking? I’m sorry, where does one «park» a 20′ delivery truck in NYC? I had several other deliveries made the same day and somehow they all found «parking». The delivery was supposed to be on a Friday as we were moving into our new apartment on Saturday. Marvin then advised that another delivery attempt could not be made until the following Wednesday. Basically my family and I had to live out of a cooler for 5 days. Wednesday came around and I received a call during the delivery window from a woman at Gringer who stated the delivery company came and left again because they couldn’t find parking. This was literally during the time Macy’s was delivering my new bed and mattress! Somehow they found «parking» for their delivery truck. I pleaded with the woman to tell the delivery drivers to come back and I would help them pull the truck over. They finally came back, pulled over and took the fridge off the truck. The delivery guys then wanted to leave the refrigerator in the basement for me to take up myself! I paid $ 100 for delivery! After arguing with the 2 guys they finally brought it up to my front door. They began to unwrap it and my wife and I immediately noticed a huge gash in the side of the refrigerator. I was willing to overlook the gash (we were desperate at that point), but then noticed the stainless steel doors were all scratched up! We refused delivery. What kind of business are these people running? Marvin was nasty and useless as were the delivery guys. Terrible experience. PS I am still waiting on my refund and have since put a dispute through to Amex. Listen to reviews people. Buy your appliances elsewhere. Stay away from Gringer!

Set up an appointment with salesman David Sugarman to buy a new suite of kitchen appliances — range, fridge and dishwasher — and an outdoor grill for an apartment we were buying. David was prepared for the meeting and identified nice options based on our price and wish list in advance of the appointment. Never felt upsold or pressured to push the budget to the limits or to put packages together where it wasn’t the best option. We felt he was giving us honest assessments of the products and their service records and their strengths and weaknesses. The final price was fair and David helped us make sure we got the rebate forms in on time. Our range had damage in transit but my post-​sale experience with David was excellent (I assume his commission had already been earned), where Viking was dragging their heels on delivering parts he went out of his way to help us. Things weren’t quite as smooth when David wasn’t available, but overall a good experience and I would go back if I needed appliances again.

I found this is be a gem of a store. I learned that there sign is on the historical landmark so to speak. they take good care of there customers on the phone and in person. I bought all meh appliances from them. They were delivered in a good to time frame. When I needed service on my reef ridge, they helped me all the way.
Alan the GM was very caring

I went to the Commack Store. I would never go back. I shopped around and got a good price but I changed my mind on the model refrigerator I bought and they charged me a ridiculous restocking fee. I will never buy from here again. One of my rebates did not work and they won’t even help.
DO NOT SHOP HERE

Why such a poor rating: We ordered a Friedrich air conditioner from Gringer and Sons and were told over the phone by their phone guy, Marvin, that the delivery would be made two days later. I gave my credit card number over the phone with the hopes that even with the poor rating on Unilocal that the company would come through. How wrong you can be! When the unit didn’t arrive by 4 o’clock we called Gringer and they said that it would be there in a half hour and it was delayed because of the rain. We still don’t have it. Now Marvin says that it will be delivered in four days because there was no one to receive it when it was to be «delivered». Just so you know, our building have reliable 24 hour concierge service and door man. They were notified in advance of the delivery. No one came.

In the past this was a reliable place, where I have bought countless appliances: Washer/​dryers. stoves, microwaves. I went in a few weeks ago as I needed a new refrigerator. Two men were sitting at the desks in the rear. I had the misfortune to deal with Marvin Schachter.
Marvin, a know-​it-​all sort of man, immediately told me without even checking, what I wanted didn’t come in the size I was looking for. I told him I’d gone on his website and found it there. He checked it did, but he didn’t like admitting this. He then said that it wasn’t in stock. I asked him when he’d have it, He didn’t know. I asked could he check and call me, He grumbled that he would. He wrote down my name and number sloppily on a piece of scrap paper with lots of other haphazard writing on it.
He never called me. I called him and left a message and my number asking about the refrigerator’s availability, and reminded him I’d been in the week before. He never returned my call. He was a hostile man right from the start. He made me no longer like, or more importantly trust, Gringers.
If people can’t be pleasant and helpful they shouldn’t have sales jobs. Especially not today, not in this economy. I went elsewhere.

This place is miserable. Avoid at all costs! They are not only overpriced on their appliances, they screw you on the installation fees too!!! Oh and when they completely botched my A/​C installation? They kindly agreed (after giving me the run-​around for about a month… I mean how many vacations can these people possibly take?!) that they would give me a partial refund of my installation fee… Yeah, that never showed up in my account. Had to call about 12 more times and eventually threaten the manager with the Better Business Bureau.
Please don’t waste your time or money for this level of frustration!!!

You may get a decent price from these guys but they are not reliable and will only create more trouble than its worth if there is any hiccup in the process. First, they misquoted me and had to charge me more that the written quote. Second, they did not place the actual order with the manufacturer, so it was delayed, then they got the delivery day incorrect. And finally the product shows up damaged. DO NOT WORK with Luigi.
In all of this, they don’t call you back. if the sales rep is out of the office no one will help you or call you back. It’s frustrating.
THERE ARE BETTER ALTERNATIVES TO THESE GUYS

JERKS! My boss had purchased appliances here and when the asshats at Gringer called to arrange delivery, they told me that they hadn’t charged her a fee for removal of her old fridge. Since she wasn’t there, I used my debit card (knowing I’d get it back from her) for the 35.00 fee.
Fast forward about four months. I go to the ATM to take out some cash and gee… not working. I go to my bank’s ATM. Insufficient funds. WHAT THE HELL? I go into the bank. I have no money and am in fact, over $ 500 in the hole. I think I might have had a stroke right there.
I come to find out that Gringer tried to use my debit card to pay for someone’s 15K in appliances. They kept running different amounts (15K, 10K, 5K) until they managed to take 1,000.00 out then my bank (they’re dumbasses, too) shut my account down. In the meantime, all the legit charges were bounced.
It took over a week for Gringer to A) admit they made a mistake and B) refund me my money. I reported them to the BBB as well as to Mastercard. When the manager found out I did that, his exact words were «if I’d have known you were going to do that, I’d have made you go to court to get your money back!»
I will NEVER use these scumbags. I don’t care if I needed an iron lung and they were the only retailer in town. Fuck them.