Geek Squad

Would give zero if possible !!! Went through best buy for a washing machine repair. 4 visits to my home all 4 times could not complete the job !!! 4 times !!! 5 weeks without a washing machine. I finally canceled the work order and had an independent repair service fix it !!!

Do Not ! I repeat: DO NOT use Geek Squad. Incompetent, unreachable, unreliable, this once great service has been consumed by it’s own success. My experience reminds me of the dark, early days of the internet when you called tech support and they’d transfer you to some dingy call center on the other side of the planet where english was a 3^rd language. The good news about Geek Squad’s demise is that there are a ton of great, smaller companies and even mom and pop shops that can fix your computer, set up a home theater or wire your house for less money and more accountability.

DO NOT WASTE YOPUR MONEY ON GEEK SQAUD. You are paying for a headache. We purchased a large order of TV’s and asked geek squad to install them. In the first attempt they could not and on the second appointment after waiting for 3 hours we were told that we had to reschedule and they did not bother to call back after promising to do their best to get a technician out. We spent the entire Saturday waiting for them and a call back. We learnt a horrible lesson at a great cost and will never deal with the geek squad again and wish Amazon all the best in the future as such promises are never made by them

Our organization called them for months without any resolution to many problems. We will never hire these geeks to come into our offices again.

Nope. awful. Never buying a laptop or Geek Squad protection from Best Buy ever again. My computer ran ok for about four months, and then started crashing. Geek Squad kept my computer overnight and «diagnosed» my problem as a missing partition, which they said they couldn’t repair as part of my plan. What? Best Buy also couldn’t help me, but they said I could mail my computer back to Toshiba and see if they could fix it. Hell to the no.
Not buying products here anymore.

Geek Squad is located in the Best Buy store at 622 Broadway; I’ve used this location for my digital camera, which I’d fortunately protected with an extended warranty. At one point the lens stopped extending, so I brought it in and the repair took a couple of weeks.
I’ve had nothing but good experiences at this location and the techs are competent and efficient. Of course, it was a digital camera I was having repaired, not a computer, but I’ve found the techs at Geek Squad to be consistently excellent; after all, why would you buy an extended warranty if it didn’t protect your equipment?

MONEY MACHINE DON’T BE FOOLED! I am reviewing the online and telephone tech support — not any particular location. I bought their $ 199.99 tech support package in May 2012. During the first month I received good assistance on one issue related to my printer. Three months later I called for some help with my wifi. The call screener was impatient and rude. She kept me on hold for a very long time and then came back to say that I would need to purchase additional tech support to have this problem resolved. She could not have known this since no one really heard the problem. I called back to cancel my contract only to be told NO CANCELLATION… not even prorated. RIP OFF.

If I could give them a zero, I would. Called to ask about adding memory to my MacBook. I asked if I could get this done at their counter in the Best Buy in Orange, off the Post Road. I was informed it would be faster to have a technician come to the house. Great! Or so I thought.
The technician arrives, on time, I explain we are having trouble loading a new program and that we need more memory. Without asking my permission, the tech takes the program and begins to load it onto the computer, explaining I don’t need more memory, but it will help.
After installing the program he begins to wrap up the session. I ask about the memory, the whole reason I made the appointment. He goes to his Geek car, comes back and apologizes, that he doesn’t have any memory with him.
So I ask, «no charge for today, right». He says no, that just for him to walk in my door is $ 129.00 I’m stunned, because no one on the phone informed me of the costs, when I tell him this, he calls me a liar, in my own home. I try to assure him that no one ever gave me a quote. He again calls me a liar, and goes on about company policy, blah blah blah.
At this point I’m extremely upset and turn it over to my fiancée.
I made a call back to the central office to make a formal complaint. I was assured it was their mistake because central had forgotten to inform tech about the memory. I was assured they would send me a $ 129.00 gift certificate, to be received within a week, to be applied to the next visit, with the memory to be installed.
Seven weeks later and nothing in the mail and no correspondences from GeekSquad.
VERY DISAPPOINTED! TERRIBLE in person customer service. TERRIBLE lack of follow through, or upholding any type of an honest, working ethic. Oh, and the tech’s name was John Eric, run from him!

I bought a laptop online and picked it up in this store. After about a week it starts crashing. I work with computers but couldn’t find any easy answers to fix it.
I call 1800# they say I have to bring it to the store and have them confirm it is broken and returnable. I am directed to Geek Squard, they tell me they have to keep it over night to run diagnostics on it. The next day I get a call the laptop is fixed and I can pick it up. What did they fix? A software glitch. What software glitch? They refuse to go into specifics or the moron on the phone couldn’t answer. They assure me the laptop works now.
Regretfully, I walk down there, pick up the laptop, bring it home, unpack it, start using it again. The next day CRASH, blue screen of death. UGH. I call the 1800# and guess what I’m past my return date now because of Geek Squad. I talk to a supervisor and luckily they cut me some slack and now I’m returning the laptop.

Charged me $ 40 for some sort of new computer service at Best Buy, which I guess involved installing google desktop and leaving all the new computer advertising crap on there for me. Thanks guys!

horrible service!
It was a simple job… We send our comp to the geek squad 4 a simple check up .
The comp was ready in 3 short days.
After we got the comp we noticed the anti virus won’t open we contact geek squad they said contact ur anti virus provider. Our anti virus provider told us to uninstall n to reinstall the anti virus but the prob remianed the same the anti virus wouldn’t open & on top of that our wireless still wasn’t working (they were suppose 2 fix it too!!)
We contact geek again.
while I was in the store waitig 4 them to fix it I saw ppl coming n complaining about their lousy job n demanding their money back.
After 5 hours of waiting in the store they said they have to work on it over night n promised us it will b ready by the next day & may I tell u it was a work comp which we can not run a business without !
It took them another 4 days 2 «fix» it
When I got the comp I saw they had Removed the anti virus from the comp saying that was the cause if the prob.
I asked them 4 a new anti virus program when we tried to installed it the comp wouldn’t installed it (guess what??? there was another prob in the comp!!) they took the comp back saying they’ll have to reinstall the windows (that was their stupid solution!!) n saying it will b ready within 2 days … It took them more then 4 says!!! Finally the comp was ready I picked it up checked it 4 myself… The wireless still didn’t work!!!
But we just let it go cuz we didn’t want 2 deal with those ppl ever again !
They over booked theirmself with work lie to ppl about when their comp will b done n never tell u the truth over the phone !!!
My advice to u ppl find someone online who can do a better job then those idiots @ the geek squad!

The Geek Squad is to customer service as Windows Vista is to computers, they both stink to high heaven.
I called The Geeks at their number and got an appt. for Saturday, June 14^th from 8 am to 12 noon to have my computer installed and data transferred from my old one to new one. I had spent over two hours trying to do it with no avail and so needed professional help-​HP won’t send anyone to do it and so they recommended the Geeks.
Guess what, I called them again on Friday to confirm and found that they were coming on Sunday and not Saturday-​that is nice, they tell me one appt. and scheduled another day without telling me.
And so, I cancelled another day and waited Sunday and guess what, they left a voice mail saying that the repair person is sick and I had to call again for another appt.
I called and found that it was my tough luck that they did not have a subsititute repair person for the area of Park Slope, Brooklyn, NY– a large, conveniently placed neigborhood of NYC. So, they could only send a repair person, eight days later and that again, that was my fault. I will go to some other repair person.
It sure was – I will never use the Geek Squad. They are probably trying to interview for jobs at Microsoft to produce the next non-​working Windows system.

Last year my laptop was engaging in some «unprotected play» with others and caught a nasty little virus that basically ate it up from the inside out.
So like a good computer owner, I waited 6 months thinking I could fix it or have a friend do it for free and after I realized I was royally screwed, I wrapped my green machine up and ran to the Geek Squad in Soho for some help.
Edger was a peach in dealing with my frustration and mess that I made. He did his best to explain everything to me and didn’t even talk down to me or roll his eyes and my techie incompetence!
For $ 200 he did his magic and within 4 days, I had my laptop back in my hands and better then ever. He even backed up my entire music and photo collection – no extra cost, well… besides his STRONG recommendation that I backup frequently from now on!
My computer still plays with others… just a little more protected these days!
Thanks geek squad!