George Taylor Specialities

While I was very grateful to find someone who was able to cut down a bath faucet, after saying it would take just 1 week, I was forced to call over and over about when it would be completed. Each call, I got the response «I expect it to be done today» week after week. With a timeframe issue at hand, I would have simply ordered the a new smaller piece I needed from the beginning and had it in hand sooner and without the frustration.

Fantastic oddities and specialty plumbing outlet. Val is more knowledgeable than most in her trade and has helped me on countless jobs. This is the go-​to place for all the weird shit that you find in New York City for plumbing. Killer supplier.

I can’t speak to the knowledge of the staff; I contacted them to order a small replacement part that is carried by only four stores in the city. I went with them because they were first on the list from the manufacturer. I can, however, speak to the staff’s dishonesty and ornery attitude. I was told the item would come in within a few days. No call came, and I when I reached out the grumpy staffer left me a message telling me it was out of stock but should be there in a few more days. Still no call. Eventually it arrived, but I had to hound them to find this out. Went in of my own accord and asked why I hadn’t been given a call. Aforementioned staffer claimed to have called ‘several times,’ including a date prior to my ever having contacted them. They were dishonest, defensive, and unrepentant. I chose to leave the store and bring my business elsewhere after he said that the whole transaction didn’t mean anything to him anyway because it was such a small item. Care paid to the smaller job could have led to bigger ones and to recommendations, but of course now that will never happen. The boss, by the way, watched all of this transpire without intervening. I hope they both read this and realize that in a world where face-​to-​face customer interaction is increasingly rare, attitudes like theirs will sink the ship rather quickly.

This is a tough one — but I have to go with 4 and not 5 stars. The staff is very knowledgeable; in fact, this was the only store that could help me solve the problem at the «lower» cost. I am quoting that, because the price I paid was higher than I would ever expect to spend on shower trims, but that was worth doing, considering the amount of money I would have had to spend, had I followed advises from other stores (easily over 1K). The guys were great, gave me options, explained the possible worst case scenario and even suggested to bring back the product for customizing. I am removing 1 star for the store hours. They close at 5pm, and I am not even sure if they’re open Saturdays, I tried phoning them, but got no results.