Fresh Diet

I’ve been with Fresh Diet for months now, and the quality of the food has gotten better over time. Tonight’s flank steak was near-​perfect and the greens were crisp and tasty. I’m a big fan and appreciate the work they go through to deliver almost every day of the week. Their dessert chef should have a medal:)

Buyer beware food is contaminated with live roaches disgusting the worst customer service I have ever experienced it is not even worthy of one star I started this program with the hopes of losing weight the food is not editable the portions are ridiculous with that being said because I desperately needed to lose weight I continue with the program one day they just didn’t deliver a package claimed that he left it outside of the building then I got a two day delivery where they normally put a one-​day delivery? They somehow was able to put in small portions into a two day meals into the one same small bag what really discussed me was they came in a bag that was completely sealed when I took the food out of the bag a alive cock a roach ran out of the bag note That the meals are vented each one of the packages have four holes in it to vent it out I canceled the plan and had to have my house exterminated luckily it was only one Roach and I was able to catch it and kill it… Just a thought that I’ve been eating the meals and this is been going on simply sickens me I am currently with Lean Chef a little bit more expensive but no roaches well worth it

This company is absolutely awful. I did a 7 day trial. Most of the food was nearly inedible– I guess then you really are dieting since you are not eating their food. I had nothing but problems when it came to them picking up bags and returning my key. No one responds to emails or phone calls. It has been 6 weeks and I still have not gotten my key back. Go with a different company.

Let the buyer beware. .. I was doing the 7 day trial. They called to check on what I thought and renewal I said I hadn’t decided. They said they would call back Friday. But in the meantime the put the auto renewal through which I didn’t see as I was at work not checking personal emails. I guess you have to know the call is your shot at stopping auto renewal and to say absolutely no way. Be very very careful the rep will just say «it’s in the agreement»
So basically food was ok, fair at best Soggy wraps. Meat and fish a bit dry. The freezer packaging on today’s order leaked all throughout the bag
Also no one ever offered to explain what the supposed nutritional guidance is supposed to be so paying for something I definitely did not receive
Interesting idea but an auto renewal on a trial is just a bad business practice especially if your reps call and the client says that hadn’t decided if they would renew. They have told me they will cancel it if they don’t I will fight it via my credit card company

I appreciate the response by Brian but it is not the first time deliveries were missed according to other Unilocal reviews and does not address the issue of back up plans when deliveries can’t be made.
I’m adding one more star as I am enjoying the food, food selections and weight loss.
In addition when my sister debbie R called and explained she wouldn’t sign up for the program because of the situation I experienced with non-​delivery, she was given the same apology and explanation but wasn’t even offered a free day or two of trying the program. That would have been good business practice.

I was about to join on referral from my sister Shelley W who wrote her negative review this morning. She did not get her food delivery today. No excuse!!! Have a back up plan! So I called my rep to tell her I wasn’t joining. She wanted to put me through to speak to her manager and the director. After holding a few minutes she told me they both already spoke to my sister. Well what about me? A prospective customer? You don’t want to speak to me? How about apologizing for what happened to my sister and telling me they’ll give me a few few days to try it out? Not a way to run a business! Do not sign up!!!
Well bernardvthe director just called me. I said convince me why I should join given you do not have a back up plan in case there is an issue and I dint get my delivery. He said there is no back up plan. I said well you should think about one! For those who don’t get a delivery get that food out ASAP outside the normal delivery hours. Not possible. Based on that I will not join.

I’ve had a great experience with The Fresh Diet. The food is consistently tasty and gets better as you try different things and decide which types of meals you like. I especially enjoy the dinners like the New York strip steak with mango BBQ sauce or the breakfasts such as Canadian bacon & yellow bell pepper omelet with whole wheat toast and fresh honeydew on the side. Choosing the meals provides the choice and variety I like while the delivery has made it all easy. Great for sticking to calories and planning out your meals for the day.

Food in summer delivered warm. Yuk. Called company 5 times and sent emails with no response.

If you are looking for this type of service, which is fantastic, go with Lean Chefs. The food from Lean Chefs is MUCH better. I am sorry I switched! I did because The Fresh Diet offers a Premium package where I can select food not worth it! Lean Chefs lets you list «dislikes», so I ended up loving almost every meal. Fresh Diet portions are tinier, and much less appealing. I called to cancel, but would end up paying much more than my plan, per day. I will stick out the month, but I will definitely not use again. This food is just «ok»… Way too expensive not to be awesome!

Fresh Diet is wonderful. I always lose weight and am never hungry. They deliver fresh meals everyday, except Friday (which for some reason is delivered on Wednesday?) Last night’s meal, The Dijon Crusted New Zealand Lamb Rack with Cider Baked Sweet Potato with Red Currants and Grilled Portabella with Roasted Red Peppers & Basil was nearly perfect! The lamb was pink and tender; the portobello meaty and moist.

This is my second time being on the Fresh Diet and so far so good. The first time I was on the program I lost approx 30lbs in a total of 4 – 5 months with little to no time at the gym. The first few weeks are rough because you’ll be hungry but the food is very good.

Food is good, great or amazing. I have rarely thrown anything out.
I am losing lots of weight, feel great because I am eating healthy food, but best of all I easily have an hour or more of my life back every day! The only time I think about food is when I’m eating it and it’s always enjoyable.
Hint: I purchased a good (Kitchenaide) convection oven for reheating the food… much better than microwaving.

Some of the meals provided by The Fresh Diet (TFD) are all right, sometimes even good, but much of the food is not fresh and is excessively salted. I have been a customer for several years (since 2008), which is a testament to how much I am willing to tolerate for some convenience. (I work long hours and it is difficult to find time to leave my desk to even get a cup of water, so it is difficult to obtain food to eat unless I bring it with me.) I throw out 25−50% of the food that I receive from TFD because it is too salty or is not fresh or it just doesn’t taste good. Sometimes their broccoli is way too salty to eat, sometimes even the so-​called grilled chicken is too salty. I like fish, but most of the fish provided by TFD tastes old and has that unpleasant old fishy aftertaste, so I avoid most of the TFD fish meals. I do eat the salmon and shrimp, which are often tolerable, although never great.
Regarding weight loss, if you are the type of person who is looking for portion control and do not have problems with carbohydrate-​induced cravings, you might do all right with TFD. Many of the offerings are extremely high in carbohydrates, such as lunches that have a lot of bread or large rolls with a small protein item or breakfasts of junk food, such as large sweet waffles with syrup or sweet cake-​like muffins. These cause food cravings (by causing excessive secretion of insulin).
I originally opted for their lower-​calorie meal plan, but too often felt really hungry, so I moved to their higher calorie option. The main difference between the two plans, as far as I can see, is that there is more bread added to the meals in the higher calorie plan. I have gained a lot of weight since being a customer of The Fresh Diet.
I do not eat pork, veal or lamb, so cannot comment on these items. The steak that they offer is mostly very very fatty and of poor quality. Meatballs probably do have some meat, but have a lot of filler and do not taste very good. Some of the sauces that they serve with their dinners are okay, but some taste like pure salt and some taste like bitter poison. Clearly, they must not taste the food that they are selling to customers.
Portions of fresh vegetables with dinners are very small. The salads that they offer for some lunches contain a fair amount of greens and they have recently added some salads to the snacks that they offer, which is a welcome improvement.
In the last year or so, they started to add bacon and sausage to many breakfasts; these items are among the least healthy of foods; they are highly processed, very salty and definitely not fresh. I have pointed this out to them on multiple occasions, but they ignore this fact; they do not demonstrate interest in meeting their obligation to provide the «fresh» «healthy» «gourmet» meals that they advertise.
TFD does not have an adequate quality assurance (Q/​A) program. Since 2008, I have never once received a survey from them regarding the quality of the food or service. This means that the only way they can become aware of problems is if the customers contact them with complaints. This makes us the bad guys. If they had ongoing Q/​A in which they survey customers regularly, they would become aware of both their strengths and weaknesses from the customer’s perspective– if they cared.
The food is delivered in coolers and when they make the delivery each day, they pick up the cooler from the preceding day. Periodically, i receive an email from them that says that their records show that I have not been returning my coolers and please be sure to do so. This is a lie, as i have NEVER neglected to put out the cooler for return. (The only times that my coolers have not been returned have been when their delivery person has dropped off the food, but has failed to do his job and pick up the coolers.) When i contact them to inform them that I have returned all my coolers on time, so they should not have sent me that accusatory email, which has forced me to defend myself from them, they just tell me to ignore their email and that it is just something they send out to everyone. I have provided them models of how they can keep track of their coolers, rather than sending out blanket accusations to all their customers because they have no idea who is returning coolers and who is not, but they do not bother to behave responsibly.
Also, on days when they have failed to deliver food (sometimes for no apparent reason, but sometimes during bad weather, which is reasonable), the calendar on the website has always indicated that the food has been delivered for that day and when I call, they are never aware that they have not delivered the food to me. They do not see it as a problem that they do not keep track of their business and have no mechanism in place to ascertain whether food has been delivered. TFD demonstrates a lack of responsibility.

I am 5’4, 135lbs and an avid weightlifter. My goal was to reach a lean 125lbs. I had tried another program and did not think it was sustainable, healthy or a good catalyst for a lean body. So, I decided to try this since it seemed a bit more balanced — carbs, low fat, protein, etc and did not require that I abolish dessert.
The first week I was hungry to the point of distraction. And, it was not in my mind. I was in line at the post office and, literally, saw stars and thought I was going to faint. I assume it was because I lift weights and lift sort of heavy. So, I decided to add a 70 calorie packet of plain tuna pre and post workout, which helped. Week two, was better and I only had the post workout tuna. Week three, I had adjusted and stuck 100% to the diet. I lost about 5 lbs and think I will do it for one more month to lose the remaining 5 lbs.
The program is convenient, balanced and the food is tasty. I see there are a lot of complaints with customer service. I have not had issues that required escalation so I cannot speak to that. The only drawback for me was the price. However, I ordered out a lot and a co-​worker challenged me to add up how much I was spending on a daily basis. I thought there was no way I was spending $ 25 per day. The fact was, I was spending MORE — closer to $ 35. So, I actually ended up saving money.

I’ve used The Fresh Diet for a total of 3 months this year. It started off great. I used to brag about my «diet» food and post pics of my delicious meals on social media., The food slowly declined in quality — now it officially SUCKS! I’ve had a miniature almost raw lamb burger delivered to me for consumption. When I sent a photo of the burger to customer service to complain about its size (I’d had this meal many times in the past and the burger was a normal size), the customer service rep immediately called my cell phone and told me not to eat the burger because she could see in the picture that it was too rare. I was so appalled by the size of the burger, I had not even noticed that it was very pink in color.
The people who deliver my coolers are not equipped to do even the smallest tasks such as taking the prior day’s empty cooler with them each day (they often just leave the old cooler outside and place the new cooler directly beside it) or placing the cooler directly in front of the door! Last week, my cooler was left about 5 feet away from my door. Why? That morning, I assumed my delivery was skipped (since they tend to screw up) and didnt see the cooler until 1PM that afternoon — of course the food was spoiled at that point as it was a very hot day.
There have been several times that the quality of my food was so poor that I could not eat it. When you make a complaint, all you receive is a $ 5 credit for the meal. Yes, $ 5. As if $ 5 can buy a comparable meal replacement. I’m honestly not sure how they continue to survive in the NYC market as the kitchen here is TERRIBLE. The only thing that comes out of there consistently edible is the cheesecake — while the crust is often burnt, the filling is generally pretty good.
The thought that I’ve paid them $ 3,500 for such inconsistency infuriates me. At the end of this month, I will be using a difference service. I used to love the convenience of this company but the service has now become a burden as I can no longer count on receiving a fresh edible meal and oftentimes have to end up buying food elsewhere.

I have really enjoyed Fresh Diet for the past 3 months. Thank you for the nice petifore’s for being a loyal client. My husband and I have enjoyed Fresh Diet. Yes, there have been some bumps as w/​all companies, but this service is far better than any other company in the marketplace.
Whenever I have called customer’s service, they have been on the ball, courtesy and helpful.
We have changed our menu plan that we can pick our menu to our tastes. This is has been a great add on. I love the variety and selection.
Thanks for allowing me to focus on more important things in my life besides ‘what is for dinner’! I appreciate it as does my family! :-)

FreshDiet has gone from and ok service to HORRIBLE!
Wasn’t so bad before but pretty AWFUL now… Heard it was under new management so maybe that is why all the changes.
First and foremost the customer service is the WORST! Period.
Have a problem and they blame their «system» and that’s the end of it. No one there can do anything about «the system» it’s like they are controlled by the all mighty «system» and no one can or will do anything to help you when there is a glitch to error in their «system» even if you catch it a week ahead or so.
Next — they use to deliver fresh food daily and promoted that feature heavily — now they like to combine meals for days (all in the name of being green) and down play the lack of freshness and taste of 2 and half day old prepared food. YUCK!!!
And let’s be honest they aren’t fooling anyone by their «we’re just trying to be greener thing» they could do many more things besides making their customers suffer with days old prepared food if they really cared about being «green.»
Potion size is minute. Yes I know correct «portion size» is part of the program but we are talking tiny here. They must make a fortune on their plans. For the same price you could order out everyday from nice healthy places. PLUS their prices have gone up!
So you get fewer deliveries, less fresh food, prepared days ahead now, tiny portions, a «system» that can screw you out of meals or choices, higher prices, horrible and I mean horrible customer service! All in the name of being «green» but in reality it’s just ALL ABOUT SAVING THEMSELVES MONEY. Such hypocrites!!!
My guess is they are losing customers left and right and will be out of business soon.
I’LL NEVER USE THEM AGAIN, EVER!!!

So to follow up– I am no longer with the Fresh Diet. Of course they changed the pricing and only honored my original promised price after some intense discussions with customer service. The owner himself emailed me and promised to honor the price. However, shortly after delivery was inconsistent — problems with quality– so I ended my membership. Sorry big business got the better of them.

I was happy with the food, until I found A SCREW IN MY LUNCH! Shocking but was more upset by the reaction or lack of from Fresh Diet. I called and was told I would get a free day added to my plan. I was unhappy with this and waited a long time for a call back. I was then told I would get a week free. I asked about the follow-​up with the kitchen and they said it had been reported to them.
I asked how they were being accountable, or what was going to be done to ensure this didn’t happen to someone else. (I could have swallowed it!) For something like this, and the amount of money I paid, I would have expected someone from management to call me regarding this matter. Nope! All i got were customer service people who didn’t know anything. The fact that they couldn’t give me any answers makes me think nothing really in being done about it.
At no time did they ask to send the screw. It was a large one, so either food was placed where it should not have been, or someone from the kitchen put it in there intentionally. (disgruntled employee?)
Finding a screw in the food certainly makes me question their sanitary practices and quality of food control in the kitchen, and you should too.
By the way, it’s been since February, and I’m still waiting for a refund.

This is a review of the gluten-​free diet delivery. The Fresh Diet advertises on their website that they offer diet plans such as gluten free and diary free. I called twice to confirm and discuss that they could provide a gluten free diet plan.
So, I purchased 30 days. I clearly spoke to the saleswoman about gluten free. The food was delivered with substitutions e.g. instead of cake I got fruit salad.
The fresh fruit assortment for breakfast was great. It even had a flower in it. The cottage cheese and yogurts were bad. Salads were horrible. Dinners were decent.
Much to my dismay, I got extremely sick to my stomach after eating a salad on Day 2 with peanut Asian dressing. I called the service to check that I received gluten free and she assured me that I did. I keep plugging on and I got sick again. Day 3, I called again and was told someone would contact me shortly. Two days later, I received a call from Fresh Diet saying «Their kitchen was overwhelmed and actually doesn’t know how to provide a gluten free meal plan.» Thanks! I had gathered that by now. I asked if they could fix it, but she said they could not. So I cancelled. I kept on receiving deliveries for 3 days! I just had to throw them out.
Not only could they not provide gluten free meals, but they lied and said they were. I was extremely sick from their false advertising. They even had the audacity to charge me for the food I had received even though it wasn’t edible for me.
Long story short: DO NOT TRUST THEM IF YOU HAVE A DIETARY RESTRICTION! The Fresh Diet will not honor it.