First Republic Bank

I try to give 5 stars – meaning that I’m happy and have no complaints. This bank, though, really is «Woohoo! As good as it gets!»
I walked in this morning, looking for teller windows, and thinking, «oh, no, they don’t just take deposits here.» Then a very nice and well dressed gentleman greeted me, motioned to me to come to his desk, and I sat very briefly as he quickly deposited the check (no deposit slip or any effort on my part needed). I believe that he may have offered me some food or something, but I recall very clearly that he said that the bank bakes cookies – they aren’t even brought in and heated; they’re baked in the branch.
Just a minute after I entered, I was done and walking out, with a receipt on parchment-​type paper with fancy font and colors.
I was very impressed with the professionalism and «make it easy for the customer» focus here. This is definitely the most amazing bank that I’ve ever been in, and I’ve worked in banks before.

fantastic customer service… the way banking used to be and should be
you have to see it to believe it.

This bank is NOTHING like any other bank you have ever used. It is amazing.
First, there are no teller windows. You sit down at a desk, with a person to do business. I have never had to wait long. Second, the staff remembers you. I usually try and call one specific person, but when I don’t I am just as satisfied with their service.
I have never been disappointed, and I am an infrequent but high maintenance customer. When I call, I need something and I am going to need it fast. They deliver. The on-​line component has always been very good, and their new APP is solid.
I now live hundreds of miles from a branch, but have not needed to find a local alternative because they offer such good phone, on-​line service, with FREE ATM’s at any bank or bodega in the world.
And they usually have fresh baked cookies at the branches, and they give away great premiums – so when I am around a branch I stop in. I have had one of their umbrellas for 10 years.
I wish I could convince more people to try them – I can’t imagine they lose many customers.

Basically, a terrific bank. Great products (like free ATM worldwide!), personal, thoughtful service. After 20 years suffering with the impersonal rigidity of chase and citi, I find myself doing what I never thought I’d do: singing the praises of a bank! Ask for Anna Legio.