Filson

Filson products are in their own league — miles above any other rugged outdoors outfitter…
The NYC store is a cool place, in a cool neighborhood, with a cool vibe. A bit small, but so what? I found the staff to be very friendly and helpful.
The one area where Filson needs some work is their online operation and central customer service infrastructure. Reading some of the negative reviews, I can’t disagree…
Still, at the end of the day, Filson products can’t be beat by anyone, period. Expensive, yes, but you get what you pay for.

Filson has the worst customer service of any retail company I have ever dealt with!
Ordered (and they charged my credit card) a belt online as a gift before Christmas (on the last day to still get it shipped by Christmas). I even called after ordering and was assured the belt would be received by Christmas.
Belt was never received by Christmas. Called Filson on January 5^th and inquired about the belt. Since it was never sent, I cancelled the order.
I wonder when or if I would have received any notice about the delivery of the belt had I not called.(especially since the belt is out of stock now!)
Just called again today, 1÷14÷16 to find out why I was never credited for by purchase that was never received and had been cancelled 9 days prior! Was told they were backed up in crediting – as if it is a complicated transaction to credit a customer’s credit card?
I asked to speak to a Manager and my call was transferred to an endless loop.
Sent them an email complaint after hanging up and am still waiting to hear from a Manager to explain to me why I haven’t been credited for something I never received and had cancelled 9 days prior.
Customer service is horrible at Filson! Buyer beware! Good luck if you order online and/​or try and get your credit for a return.
Never again will I (or anyone in my family) support this company!

One star goes for customer service which is the whole reason why I would choose to come to the store as opposed to shop online. Looking for an xmas gift for my fiancé was like pulling teeth with the store workers. I’ve never seen a crew seem so annoyed by a customer asking a question than these people.
Even worse when I paid for my item, I never got my receipt (which I had to go back after leaving and ask for) and when I asked to have the gift wrapped I got a «sigh» of irritation from the man. 15 minutes later I got a bootleg shopping bag and was told that their Filson shopping bags had run out (while I watched another customer get a Filson bag). It was just horrible service from start to finish. If you hate your job — quit!
Otherwise, the store is beautiful and has a lot of great durable gear. I’ll never go back. I’ll shop online instead.

This store is cool enough…
Great location, near a few subway lines
Nice, rugged, clean spacious storefront
Latest clothing and accessories that they offer online
Knowledgeable, personable staff
Prices are typical Filson prices…
As is the quality, which is A1
Overall, cool, laid back shopping experience

Amazing to read the couple of bad reviews on here. What absolute muppets! One complains the store is too small, the other hasn’t even been. The latter should be banned from Unilocal.
But I digress… I bought a briefcase here. It’s fantastic — durable, stylish. The staff were very helpful. I went back months later and they embossed my strap, no questions asked.
Good product, good brand, good service. Five star review.

Cool «adventure gear» and other goods in this pretty large space. Staff can be unnervingly energetic, so arrive accordingly.

I came into the store to look at a rolling FIlson bag the other week and decided I wanted it in a brown color that Filson retail stores don’t carry as they are online only. Mike and Aaron went out of their way to order it in for me and then followed up with me a week later as promised.
I spoke with Mike on the phone today. He’s incredibly pleasant, works efficiently and is beyond helpful. My bag will ship early next week and I greatly look forward to receiving it.
I love Filson products for their impeccable design and quality. Now you can call me a Filson loyalist because their customer service is bar none. I’ll certainly be back to this shop for more goods. Thanks a million, Mike!

I echo most of Bill M’s review and didn’t bother visiting the store.
Love Filson stuff. I have a lot of it. Someone at Orvis in midtown recommended I visit for the item I was looking for. I need a new tin cloth vest because my existing one is now too big due to weight loss. I called the store after reading Bill M’s review to see if they had it and didn’t bother to make the trek downtown. My guess is Orvis on Fifth Avenue has a better selection than the store itself and I hope this changes.

The staff here are helpful and professional. The bag I wanted was not in stock, so one of the sales staff ordered the bag to the store and then shipped it to my apartment for free. He even included a nice thank you card in the box! If you like Filson, stop by the store and check it out.

After eyeing a number Filson jackets online, I stopped in here this past weekend to try a few on. Upon entering the store, I was immediately greeted by a friendly salesperson who was incredibly helpful and patient with my numerous questions and requests. When I eventually purchased a jacket, he even saved me from paying the NY sales tax by agreeing to ship the item to my apartment in MA. Yes!
For those unfamiliar with Filson, their garments aren’t inexpensive. However, considering the quality, along with the fact that they are all made here in the US (Seattle), they are appropriately priced. Think Barbour, but at nearly half the price.

Filson store
Ok. First, I really like the Filson brand — and have for a long time.
I own the following: mackinaw cruiser, small duffle, breif, safari jacket, small field bag, wool jacket (no longer avail). (Filson fans will understand the list)
So I was excited to get a store in NY.
Then I went there. I was pretty disappointed… here’s why:
Tiny Place — like the size of a juice bar. Obviously they wanted a trendy location and sacrificed a store of reasonable size to get it.
Can’t return online purchases… just exchange with no price adjustment. HUNH? That’s the simplest thing. Nearly every retailer offers this and it’s great because you then don’t have to pay return shipping. The sales person said maybe they’d have that ability in a year or so… meanwhile nearly every retailer (Including direct competitors R.E.I., Orvis and L.L. Bean) offer this service… so the lack of that ability on opening day is really not excusable.
The store doesn’t have the full line — which is kind of the point of a factory store like this. I’d wager you could find as much Filson stuff at Orvis in mid-​town, or even Paragon… and Filson’s full line is tiny compared to other retailers.
It closes at 6pm… So I guess they don’t want clients who work for a living. Seriously — the foot traffic on that block at 8pm is huge. So that feels like a lazy or cheapskate like management choice.
No ship to store option through website? C’mon now. It would be the perfect way to not pay shipping for small orders if they just had them delivered to the store for free — like EVERY OTHER RETAILER. Let’s get at least 20^th century here.
So all in all — it’s a weak effort. Which stinks because Filson stuff is great.