FedEx Office Print & Ship Center

Slowest service ever. Been here several t I mes and the lack of interest by the staff always surprising. Somehow that is complemented by the need for the only counter person to also wrap packages as coworkers look on.

Honestly I’m not expecting to a place like this more than one star, why???
Because Fedex should be a place where everyone that need a service should be welcomed and serviced. Unfortunately this doesn’t happen to me the night of December 15^th 2015 around 3:30 am, while I came in the store and ask at the counter for international shipping!!!‘the answer???
There’s a self serve computer!!!
I went to the computer, because I’m not the person who usually bother, but, unfortunately there was a problem in printing labels, Then I came back to the desk asking for help, the first answer was: yes I will help you but don’t course on me otherwise I wouldn’t help you!
I came at this location several times and my question is:
Why you let those employees working night shifts, where the women is always talking at phone looking like doing her private business, and the guy that work with her has to work for her, and getting mad with customers because he has to work for both!!!
Do something!!! people pay for services, not for don’t be served!

Rude and incompetent service. All I needed was help printing something and they could not be bothered «because printing color on hard stock paper is too hard.»

Very poor service. Took far too long to get assistance just to print something from my email. Ended up going to another print place.

Horrible experience employees do not know how to do their job and are not willing to help you in that store

I am at this FedEx office print as i am typing this lol.
staffs were pretty slow sometimes. if you want help at night, good luck. there are not many staffs available. and also, why is some of the computers in the working station are not working or having internet connectivity issue?
oh well. i still need your service for printing some stuff.

I like that this place is open 24 hrs, but my positive notes end there. A careless oversight by one of the employees now means that I will receive an important package 3 days later than I anticipated. The employee typing in the delivery address information forgot to add the apartment number (which I very much included on the label I filled out), and as a result fedex refused to deliver the package. It was only after I called customer service to figure out why my package was not delivered that I learned about this issue. Another thing I noticed was the incredibly long lines and lack of efficiency with respect to customer service in store. I would say come here if it’s late and there are no other options, but I do not generally recommend following my recent experience.

Worst Costumer Service EVER! If you have a huge order they love you, but if you just have couple of pages to print they don’t give a sh*t!!! They force you to use the computers on the back, which means you need to pay extra for computer and also the regular black/​white print price is around two times more than a regular price in the front. Beside all the pricing stuff, I hurt more from their behavior and how they treat me!

Don’t stop in here if you have any sort of life because you’ll miss it standing in line. If you need help at the computers the clock will be counting up the minutes at .30 while you plead for someone to notice you need help. Management seems nonexistent and employees have four person pow wows while the customers wait in line with 6 other people… If you’re lucky…
However Carnell is really great and helpful. He cares — too bad no one else does.
Oh. There is management. A real not nice guy. Michael is not the type to smile or be pleasant. No wonder the store is in such back shape. It’s in bad hands. He was very insulted when I overheard a customer telling him he copier was dirty. It was filthy!

Worst experience. Slower service I’ve ever seen. They had two customer and 4 employees but still managed to take half an hour by customer?
Why did I come here again? Oh yeah, I wanted my shipment to go fast.
I ended up leaving. I will use upsp. It has a much better service.

This location is really awful. Terrible customer service, the employees are just not even trying to pretend like they care about being there.

I stood at the Full Service booth for 10 mins before anyone even looked my way and asked if I had been helped. My issue was the scanner at the workstation I was using was not working and all the other scanners were not working as well. Apparently only one of the scanners worked and they were waiting for them to be fixed this afternoon. That’s a ridiculous excuse. This location needs help. It’s in one of the most populous spots in the city and there clearly are not enough workers to handle the workload or maintain the equipment.

Needed to print one document. What should’ve taken 3 minutes took 13. Slow computer, slow internet in what I’m sure is yet another way to simply rip off the consumer. Yay capitalist culture.

Unhelpful staff, useless machine, needed to print a 10 page document from Google Drive and that process took over 30 mins since no one there knew how to use their old machines. Best part! It cost me $ 16.00 because I was told to use the computer to re-​download the document and print it from the stations at an inflated price. Avoid this horrible shop at all costs! The service is terrible! Find a Staples, much more convenient!

Wow can you spell «bad service»? It’s spelled «FEDEX near Columbus Circle. I walked in and the guy behind the counter just chatted on a personal phone call while staring at me for like 10 minutes.
Then their laptop station was out of order… after I had just called and was told sure come in…
Then this lame google drive kiosk… one file at a time… download one file in 500 seconds.
let me throw up now: X

Never write reviews but felt compelled to after I experienced such amazing service this afternoon. The guy behind the counter, Gentry was his name I think, was the nicest and most helpful rep I’ve ever come across.

If you need to print, scan or ship something at any hour of the day or night, you can do that at this FedEx Kinko’s. Aside from the hours, there is nothing spectacular about this location, it’s adequate for why you come here, but it’s not spectacular either.
What frustrates me a little is that if you need to print something off a USB drive, you have to pay for both computer time and the print costs. While the computer time is relatively cheap, I still hate being doublecharged.
My last trip here was this past weekend and unlike my previous visits, I got great customer service this time. When my printout didn’t print on the first try, I had to re-​logon to a computer and reprint. Not only did one of the staff make sure that my document printed correctly the second time, but they refunded the charges from the first computer logon. That was unexpected but made my day.

This place is 24 hours and when you have a 7am class but ran out of ink in your personal printer, FedEx Office printing center is EVERYTHING! There is a section in the back of the store that says «workstations» with library like cubbies and computers lined up with dividers for privacy.
You have to stick your credit card in a machine and you are charged about $.30 a minute and $ 0.98 to make copies. I was glad that I already had my documents ready and available to just open the file and print. Do NOT forget to log off and take your credit card back. If you need a receipt go to the front desk and hand a staff member your card and they will print your receipt.

If you are like me, you don’t have a printer, scanner or fax machine in your house. When you need to accomplish any of the above steps, and maybe ship something too, aaaand you happen to be in Columbus Circle, this FedEx Office location has it all. Plus it is open 24 hours a day. Fantastic.
I often find myself working from home and have to print a contract, sign, scan and email it. This location has computers and scanners in a quiet area tucked behind the shipping area. I like this as it give me some peace and quiet to read through stuff and get things done. Also, even though this store is located near Central Park, it is not full of weirdos surfing the net.
I have also used this location for shipping stuff and they handle that function just fine, as they should.

I was in here a few times to make some reception cards for my wedding invitations. The young men I spoke with were helpful, respectful, and understood that I wanted to work within a budget. Being that I don’t know much about this industry, they could have easily sandbagged me into paying for a print and cut job done by them, but instead the guy I worked with provided some budget-​saving, DIY suggestions. They also helped me print out my color copies when I asked and even gave me my clear label sheets at no charge. I brought in my own paper to print on which really improved the quality of the results, but I did struggle with the same professional cutter mentioned earlier — it is definitely misaligned.
However, I spent a good near hour cutting up pieces of paper and noticed that they were not the most helpful to other customers. It looked like they had less patience towards those who battled the machines and yelled for help without regard to the fact that maybe the guy behind the counter is working with another customer. I have a feeling that a lot of people go in there panic-​stricken or impatient and it must wear on the team. This might be the kind of place where if you treat them with professionalism, they will treat you with professionalism back.