European Wax Center

This was one of the worst waxing experiences of my life and I have had a LOT of waxes both at European Wax Centers as well as other salons.
The girl doing my Brazilian was just awful at waxing. I am currently hurting from the after math and have skin that rash-​like. I knew it at the time she was waxing that the pain I was in was way too much for the type of wax she was using. Sshe was going over every area way too many times and just did not know how to pull the wax, to the point where it would refuse to pull and I could tell she was taking my skin with it.
I am currently in so much pain and look so bad down there.
The receptionist was also not the friendliest, no smile and had an air of arrogance.

This is my first time visiting and definitely the last time. Natasha was the one who helped me. This is only the second wax center that Ive tried so I can only compare between these two places. I heard that they have 50 percent off so I thought it was s good idea to give it a try. I was totally regret. It was freezing today but there was nothing I can cover. I also wasn’t able to take a quick shower but it’s all fine. It’s probably just different procedure. During the process of waxing I felt cold so I keep trembling and it was really hurt. I believe I heard her sighing and throwing the tools when she can’t peel off the wax. Her attitude made me feel really uncomfortable. She didn’t even give me the mirror after she waxed my eyebrow until I asked her to do so. In fact she barely talked to me. I would never visit again. It wax an awful experience.

Stephanie is the best. She is so quick but extremely thorough and makes an awkward Brazilian service painless. I request her every time I book.
It’s a little more expensive than some other waxing places but given that’s it’s so clean and sterile I don’t mind paying for it.

Best wax ever! I wouldn’t trade Tora in for anybody else. Don’t see getting my Brazilian from a different waxer. I started going to this location and wasn’t fully happy with the first person who did my wax so I gave it another shot and tried it with Tora. Believe me or not she’s amazing! She is so friendly and made me feel so comfortable that we were done with my Brazilian before I knew it. And the best part of it all it was sooooo much less painful than anywhere else. If you want that perfect painless Brazilian Tora is your gal hands down!!!
Mio

Been a happy customer for almost a year. Zero complaints. The ladies there make sure you are 100% comfortable. Especially if it is your first time and you find yourself nervous, no worries they have a technique of talking to you during the procedure and it makes you very relaxed. It’s a very clean and calm environment. The waxing process often takes between 15 – 20 minutes.

One word: Lala. Holy moly this gal is good. My last few bikini waxes had been really painful, so I was really dreading coming back. In fact, I probably wouldn’t have if I didn’t already have a package deal. So after reading good things about Lala, I decided to give her a try. GREAT decision! I told her that I only wanted a little taken off the sides because I wasn’t in the mood for pain today. She explained her technique that involves deep breaths, not being as aggressive… etc. and she was right. It was the least painful bikini wax I’ve had. She was also really lovely and I felt comfortable with her. YAY for no pain Lala!

I’m not going to be too specific, as my experience matches that of other satisfied reviewers. Yesterday was my first time getting a Brazilian, so I chose this location & requested Lala because of the good reviews. She met all expectations and I never once felt awkward. She educated me on the process and kept the conversation lighthearted and funny. Both of the receptionists I interacted with were kind and helpful, I didn’t feel like they were trying overly hard to sell. They just did their jobs and mentioned what they were supposed to, without being pushy. I did buy the serum, because everyone I know says that’s the savior of this whole thing, and since the wax was half-​priced it was worth it and will last a while.

I bought a package and this was my third time there. My wax therapist is super nice and experienced and I strongly recommend her. However, I had a really bad experience with front desk today that left me feeling off for the rest of the day. I don’t remember her name, but it happened at around 2pm-​3pm. She was condescending and judgmental. She was obviously mad at something, and treated me like shit. I still have more than a few sessions left and I really am not looking forward to going there to use the rest of them. I mean, waxing is already not a fun thing to do, but if I have to endure that bitchiness on top of that too…
Please tell your staff to try to be just a little more conscious about how they treat their customers, because from reading the reviews below, I am not the only one who had a terrible experience with front desk.

Scheduled me for only 15 minutes, then tell me that’s not enough time when I come in. Then tell me to wait so they can reschedule and that they will call back. Called back 45 minutes later to tell me that they won’t see me today. WTF?

I used to go to EWC in Chicago but ended up switching to Benefit because the EWC Chicago had a management change and things really went south for them in terms of quality. However once I moved to the UWS, I decided to give european wax center another go because there were so many locations near me. I was a little wary due to the extremity of the previous reviews (some raved and some seemed to have the worst experience) but I decided to keep an open mind and get waxed at the Columbus location.
On the phone, I asked to be scheduled with Rosanna after reading the rave reviews on her and they said I could come in today. Once I got there, I was put with a different person who was very nice but it seemed like she spent my whole appointment trying to sell me on the different creams and serums they offered.
The wax wasn’t bad and I did enjoy the hard wax as opposed to soft wax/​strips. It was significantly less painful. I will be back in four weeks, having scheduled my next appointment with Rosanna (hopefully I actually get her this time) so I’m hoping my next appointment is a little more comfortable and less of a constant sales pitch.

I’ve been coming here for over a year and I have never been happier with a waxing place. I used Zelia for a long time — she was AMAZING… But she went off and decided to have a baby, leaving me in the wind!
I took my luck and started getting waxed with Lala: MAN am I so happy I got her! She’s just as amazing as Lala! She’s a perfectionist so I never have any issues with her work.
So long as she stays here, I’ll be here!

Rosana is AMAZING!!! She was very sweet, friendly and professional. She made me feel very comfortable. This was my first time getting a Brazilian. She kept the conversation going throughout the whole process which helped to relax me and keep my mind off of the waxing experience. I like the exfoliating body scrub. The Brazilian did not hurt as much as I had anticipated (it did in certain areas) but overall not bad at all! The room was clean and well-​lit.
I am eager to see how long the results last. I will be a faithful, monthly customer of Rosana’s! =)

Nadia is great. A++. She’s easy to talk to even when she’s ripping hair off your lady parts.
The place is clean, organized, friendly. But none of that erases the fact that a Brazilian hurts. It just does. Get over it. But then get yourself on over to European Wax. They know how to do it.

I have recently had the pleasure of interacting with Ashley to schedule an appointment. She is incredibly abrasive and inappropriate when scheduling appointments with customers. Including cutting me off while I was speaking and responding to my queries with sassy quips, she also hung up mid-​call. This sort of behavior is unacceptable when a customer is paying a premium for these services. Ashley’s childish phone antics simply aren’t worth it. Go somewhere else unless you enjoy being disrespected.

Rosanna. Just ask for her. You’ll thank me. When it comes to waxing, it can be a very intimate experience. You want the best service when you’re exposing your lady parts.
Rosanna is such a sweetheart and really professional. She makes sure you’re relaxed so the waxing isn’t as painful.
I have been to a few other locations but I’m DEFINITELY sticking with Rosanna now.

So I usually don’t write reviews (I’m more of a tell your girlfriends kinda girl) but I really feel the need to write a review about this one.
So I just moved from DC where I left my beloved waxer behind. And as we all know once you build a relationship with someone who removes the hair from your body, its hard to replace them. I was referred by a colleague to come here. She told me that my first wax would be 50% off (true) and they use this special blue wax that reduces the pain (semi-​true).
The first time I had a tall blonde who was AMAZING. I really wish I remembered her name. She told me about the ingrown hair serum and tried to sell it to me at the end. I, luckily, don’t get ingrown hairs so I didn’t need it. I usually go every 4 – 5 weeks before needing another wax and I probably lasted almost two months with EWC. Definitely a plus.
This is where the review gets sour. My second visit was with Agnes. I get it, sometimes when someone comes in when you’re ready to get off you get a little upset. PLEASE do not take it out on my lady parts. She was HORRIBLE. She was extremely unfriendly and rough. She did that triple yank thing and when I told her that it hurt she honestly didn’t care. I also have 2 ingrown hairs. I kinda want to go back and try again with the first girl but I really do not want to go through this again. Plus, this wax isn’t cheap.

I tried this place for the first time. I was very impressed with the effectiveness of the hard wax. My waxer, Elena, was pleasant, professional, made sure I was happy with the end result, and offered good conversation when she wasn’t reciting her sales pitch. I appreciated the effort towards cleanliness and being sanitary. As a first timer, they offer a discount which made the cost very reasonable. My only two issues:
1. The nonstop hard sell from the second you arrive until you walk out the door. The receptionist in particular. She is very intent on getting at least one upsell, so unless you want it, be firm and stand your ground. Don’t be swayed by the grimace at the end.
2. The narrowly defined and somewhat confusing «service areas.» This isn’t a car wash. It’s a person’s body and parts connect. If your customers are happy with the experience and feel they got value for the money, like hair, they will come back. Don’t haggle so much over what constitutes a particular body part. Is it a hip, an upper leg, part of another «service area»…it’s 3 hairs.

ZELIA (I think I spelled it correctly) is my new girl!!! I’ve been to 3 others at this location, but she was by the far the best one I’ve had! Not only was she talkative enough to keep your mind off of the wax, but she also does it in the right amount and the right speed so that it wasn’t painful at all! I had waited 6 weeks to get a wax and was shocked that it wasn’t more painful than it was. Thank you Zelia!
Also, as usual, the place is clean :) and lovely and worth it.

I’ve gone to EWCs in Plainview, Greenvale, the UWS, and Union Square. I’ve had a few favorite waxers here and there, and a bunch of really eh ones. Shannon in the Astoria location was AWESOME! Of course, a brazilian is a painful process, but she really worked hard at making it as painless as possible. She also did a really great shape for my eyebrows — and that’s something that is just not inherent in every waxer! Thanks, Shannon, for making this my new European Wax location of choice!
Another thing to note: do you guys realize just how incredibly rare it is to find a waxing location that is so flippin’ CLEAN? This is why I ONLY go to EWC for bikini waxes now. They throw away each stick after using it! No double dipping EVER! No matter what other places tell you, bacteria *thrive* in those pots if they double dip! EWC is so incredibly awesome with that policy! Ok, rave over :-)

Update:
Came in for a complimentary second wax. MUCH much better– my waxer totally knew what she was doing. Although I still am iffy on trusting everyone here. I think I will give it another shot before deciding how I feel about it. I still am privy to Haven in Soho…