Enterprise Rent-A-Car

It’s not often enough that one takes the time to say thank you for an outstanding stellar job. That is what I feel about Enterprise car rental on 83^rd st. From the employees, rental process and all around service. I have been renting about four years with Enterprise throughout the United States. I love them and would go n where else. I would highly recommend them at 200 West83rd without hesitation.
Josh is the director and in charge of the branch. He has gone far beyond his call of duty to give the best service for his customers as he does for me.
I rent once or twice a month and Josh will alway go out of his way to make everything run smoothly. He always does a stellar job.
Steve is his right hand man. He has helped me and is right on top of things. Josh and Steve are very professional and are all about what Enterprise stands for.
Tom, Dan Jacob and Andrew are also very helpful. I have been in business a long time and I must say this branch is outstanding in every way .
I have taken the time to call the corporate office to say Thank You for having a wonderful staff. Thank you for Josh and Steve. It is a pleasure to rent a car at Enterprise on West 83^rd, I have recommended many people and will continue.
I think more people should speak up, write a positive review because they deserve it .
Thanks for ALWAYS doing an excellent, professional stellar job
Marjorie

I come here pretty often to rent cars for doing mobile audits in the field. Being close to my house, and pretty consistently sporting great rates when booking through 3^rd party websites it is a go-​to for me.
The customer service here far excels anything I’ve had at a car rental agency before. When you walk through the door, they will greet you and legit shake your hand. They bend over backwards to make sure you’re happy with your rental, and Andrew (asst. manager) is the man!
Thanks guys and see you next time!

Car was ready, took no time to pick it up, everything very straightforward. Same on the return.
They could go over the controls of the car in a little more detail [lights, defoggers, wipers, etc]
Nice experience and nice price. Friendly workers.

the sales staff on west 83^rd street in NYC are unbelievably helpful, friendly and skilled. It is a pleasure to rent a car.

Great place– everyone w=is super friendly– rented a Golf GTI for a weekend to the beach– very fun, zippy car– Will only go here from now on when I need a car :)

Needed a last minute rental & this place was easy & they have friendly/​helpful staff.

Best car rental in New York especially if you are staying in Upper West Side. Car was exactly as expected. Check in and check out took about one minute! The employees at this location could not be nicer and more helpful. They bend over backwards to make sure you are pleased. I give this car rental a five stars PLUS!

I rent cars most often to attend business meetings outside of the city and decided to try out enterprise (i usually go to the Avis on 76^th and broadway) as they were close and had a better rate on the day I was looking to travel.
I immediately noticed the difference in terms of how friendly the staff was and just overall level of professionalism (making sure to check the car beforehand for any scratches etc.). I drove out to my meeting in NJ only to learn that my client had completely forgot and was out of town. I came back to drop off the car and the staff member that had helped me (Ty) asked why I came back so early and displayed genuine sympathy in my situation. He told me to wait, and then asked his manager (Josh) if there was anything they can do and came back with discount voucher for next time… even though it had nothing to do with them!
Needless to say, they have a new customer now, why put up with surly staff elsewhere when you can get this level of customer service? A must for anyone who lives on the UWS and needs a car. Congrats to Josh, Ty and the rest of the Enterprise crew on 83^rd street for running an outstanding operation.

The only car rental company and location I use in the city. Even after moving address I still go back here. Best rates, best staff and best service. Tai (Tye) and the team are terrific — very professional, highly courteous, knowledgeable, friendly and above all deliver the cars you book without exception. I bypass all the other car rentals for this company and this particular location. Highly recommended.

Fabulous customer service when renting the car and returning it. When I had a question regarding the time the car was due back, I was able to reach a real person quickly and easily received a response. If the prices are comparable to other companies, I will definitely rent from Enterprise and specifically the West 83^rd Street location the next time.

I recently rented a car twice at Enterprise on the upper west side in NYC and it was an absolutely seamless and great experience. I have rented many cars in the past all over the country and it seems to always be long waits and a daunting experience. My two most recent experiences with Enterprise were fabulous. The staff was fantastic, courteous, extremely thorough and made the whole process stress free. Knowing there alot of options for renting cars, they definitely made me a fan of Enterprise and I will happily be back to this location again soon.

I always dread renting cars in NYC because it always requires venturing to some crummy garage and dealing with employees who would obviously be doing anything other than helping you. Not Here!
This place is the best. Renting was super easy and the staff was very attentive, courteous and super friendly. Honestly, this place is the place to go to rent a car in NYC.
This location has actually made me want to rent a car again!

This place is awesome! They are friendly, easy to work with, and made the rental process easy and quick. A big shout out to the staff who treat their customers like gold. I wouldn’t rent from anywhere else.

Ty and the team at 83^rd St. are AMAZING.
Anytime i have any questions or concerns they are so fast to respond! They all have a killer memory, greet me by name, and remember what vehicle i had — and ALWAYS ask how i liked that ride/​model! Its so refreshing to come back to the city and be greeted with a smile — Thanks for always killing it guys!
David

This is a place marker… We were in a rush and behind schedule and had a pleasant pick up. However, somehow my $ 124.99/day, quoted at $ 300.00 with taxes has been charged to my card at $ 617.00. I hope this is a mistake and will be fixed when I return the car. This extra charge of $ 300.00 cannot be explained by taxes and fees alone…
Will update when I return the car since telephone line says it’s closed.
Edit: So, I called in today and the associate that picked up was polite and explained to me that there was a $ 250.00 deposit. Considering that I got insurance coverage for loss/​damage and supplemental insurance, I do not understand what the deposit is for… As I was told that I am fully covered. I assume that it is a system inefficiency where they automatically place this deposit without explaining it to you.
Assuming we have a no problem return, I will update this review to four stars.

I LOVE the guys at this location! They are always courteous and kind. They would pick me up and drop me off even if its last minute. Excellent Customer Service!

Excellent service. A car is a car, and the Chevy Cruze I had was fine for what I needed. More important was the service I received from Ty. He perfectly estimated — on the nose — how much fuel I would use to and from Hempstead, and saved me both money and the hassle of refueling in Manhattan. Pickup and drop off were both swift and efficient. When I need a car from the Upper West Side, this is the place I will go.

Whenever I needed to rent a car in the city, this location always came up as one of the cheapest options. Not only that, but they did not try to sell in extra stuff at the counter, which I appreciated.
The people who work here have always been professional and quick.

Rare to get such top notch customer service from a rental car company. They could’ve nickel and dimed me upon return but offered great service instead. U can forget about hertz (no ez pass rentals??) or any other options.
This location is legit.

Rental car companies in NYC don’t get better than this. Staff is competent and friendly, line isn’t too long, and you don’t have to wait around for 20 minutes while someone retrieves your car. My last rental car was a bit dirty on the passenger’s side and the Enterprise staff member apologized profusely.
Go here, UWSers.